Event reference

SymbolNameDescriptionProperties
Generic Start Event(default) Process initial state.
  • Name
  • ID
  • Input Type
    • Alert (default)
    • Resource
Timer Start EventProcess initial state. Transition to next process step is triggered by a time event.
  • Name
  • ID
  • Start Date
  • Ends
    • Never
    • AfternumberOfOccurrences
    • On
  • Recurrence Pattern
    • Minute
    • Hourly
    • Daily
    • Weekly
    • Monthly
  • Repeats Every
Signal Start EventProcess initial state. Transition to next process step is triggered by a signal event, such as an alert.
  • Name
  • ID
  • Signal type:
    • Alert
    • Resource
  • Signal event:
    • Created
    • Updated
  • Filter Criteria Start event condition. Example: $attribute1Name =
End EventProcess end state.
  • Name
  • ID

Task reference

You must define one of the following task types.

SymbolNameDescriptionProperties
Send TaskSends an email notification to the specified destination.
  • Name
  • ID
  • Input
  • Message Recipient
  • Notification Template
  • Notification Priority
    • VERY_LOW
    • LOW
    • NORMAL (default)
    • HIGH
    • URGENT
Script TaskRuns an agent-based script or agentless script using Ansible control node. The agent-based task can be implemented using a Python, PowerShell, or shell script.
  • Name
  • ID
  • Platform
    • Agent (default)
    • Agentless
  • Script Name
  • Resource ID
  • Run As
    • Default user (default) Use the user of the agent service for execution.
    • Other user Use the credential assigned to the resource.
Service TaskRuns an external, REST API, or local platform service.
  • Name
  • ID
  • Service
    • REST Web Service
    • Platform Service
User TaskA user task models work that requires human intervention. When the task runs, a new service desk entity task is created and is displayed in the assignee/assignee group task list.
The workflow transitions out of the user task and to the next stage upon receipt of a Closed or Resolved indication from the service desk entity.
Any properties you define in Setup > Service Desk > Custom Forms are also displayed here as additional properties.
  • Name
  • ID
  • Subject
  • Description
  • Priority
    • Low
    • Normal
    • High
    • Urgent
    • Very Low
  • Due Date
    • In
    • Interval
      • Days
      • Hours
      • Minutes
      • Seconds
  • Assignee Group
  • Assignee

Gateway reference

SymbolNameDescriptionProperties
Exclusive gateway(default) Specifies conditional task execution. Use the connector symbol to specify the branching condition.
  • Name
  • ID
Parallel GatewaySpecifies concurrent task execution.
  • Name
  • ID

Connector reference

SymbolNameDescriptionProperties
Sequence FlowConnects two components in a directed, sequential workflow.
  • Name
  • ID
Conditional FlowConnects two components in a conditional workflow. Processing continues in the direction of this connector if the specified condition is satisfied.
  • Name
  • ID
  • Condition
Default FlowConnects two components in a conditional workflow. Default processing continues in the direction of this connector if the specified condition is not satisfied.
  • Name
  • ID