Sends an email notification to the specified destination.
Runs an agent-based script or agentless script using Ansible control node. The agent-based task can be implemented using a Python, PowerShell, or shell script.
Default user (default) Use the user of the agent service for execution.
Other user Use the credential assigned to the resource.
Runs an external, REST API, or local platform service.
REST Web Service
A user task models work that requires human intervention. When the task runs, a new service desk entity task is created and is displayed in the assignee/assignee group task list. The workflow transitions out of the user task and to the next stage upon receipt of a Closed or Resolved indication from the service desk entity. Any properties you define in Setup > Service Desk > Custom Forms are also displayed here as additional properties.
(default) Specifies conditional task execution. Use the connector symbol to specify the branching condition.
Specifies concurrent task execution.
Connects two components in a directed, sequential workflow.
Connects two components in a conditional workflow. Processing continues in the direction of this connector if the specified condition is satisfied.
Connects two components in a conditional workflow. Default processing continues in the direction of this connector if the specified condition is not satisfied.