Week of September 15, 2020

Issues fixed

  • Fixed an issue that prevented users from viewing all clients while adding resources to alert escalation policy. Earlier only up to 100 clients were displayed.
  • Fixed an issue that prevented the processing of column data from the Model Training file while creating First Response and Alert Escalation policies.

Week of September 8, 2020


  • Reverse Alerting Condition: Enhanced the Change Detection Monitor type to consider non-zero integers in the alert processing. This enhancement allows teams to treat the change detection monitor as a reverse dead man switch to generate an alert when a resource that is supposed to stay down turns Up and starts reporting data.
  • API response for process monitoring: The search template API is enhanced to display details about the process monitors that are applied to a resource.
  • Storage Volume Update: Storage Volumes are enhanced to present the parent storage array as an attribute. This enhancement allows:
    • Improved querying of a storage volume to display the parent storage array as an attribute.
    • Easier discovery of the parent resource after accessing the component from the Alert page.

Issues fixed

  • Fixed an issue related to the reported response time for public synthetic monitoring locations. The response time is optimized for the type of synthetic monitors that are being run and are now aligned more closely with the end user experience.
  • Fixed an issue that prevented setting a range of recurrence for a specific day when creating a Scheduled Maintenance Period.
  • Fixed an issue related to the use of Ansible scripts in conjunction with the process workflow. The process workflow API is enhanced to handle null API parameters.
  • Fixed an issue that prevented the display of the native attribute Alert Subject in the console when using the API to create a First Response policy.

Documentation updates

Week of August 25, 2020


Alerts report: The Alerts report is enhanced to support Cloud Provider > Resource Type Filter. This enhancement makes it easier to access alerts generated from Cloud Providers monitored by OpsRamp.

Issues fixed

  • Fixed an issue that caused gaps in monitoring graphs when multiple G2 templates were updated/removed in a single payload.
  • Fixed an issue that prevented the display of the architecture attribute for Linux agent-based resources.

Week of August 18, 2020


  • Service Desk Widget: The Service Desk widget is enhanced with the Service Desk View option. This option helps to easily track and follow issues based on metrics, such as Clients, Group, Priority, and Status.
  • SSO Login: Enhanced SSO login for users under Azure AD. Authentication is supported without using a password.
  • Improved Integration Events for ServiceNow: Sites are enhanced to consistently send Integration events when resources are managed within OpsRamp and ServiceNow. As a result, actions like delete or update performed in OpsRamp are reflected more accurately in ServiceNow.
  • Patch Management: The Patch Approval page is enhanced to show Severity of the patch to let administrators have a high-level view of the patches to be approved (or unapproved).

Issue fixed

Fixed inconsistency within the Repeat Count section in Templates. The Repeat Count scroll now increments to a single integer after 10. This resolution helps to consistently set the Repeat Count to 1 after scrolling past 10.

Documentation update

Prometheus Integration: The existing topic now also includes how to configure Prometheus to send all alerts to OpsRamp.

Week of August 11, 2020


Monitoring Integration update: The Cradlepoint monitoring integration is enhanced to display an error when invalid credentials are provided.

Issue fixed

Fixed an issue related to the Distribution by Metric widget in Dashboard. Before this release, adding multiple types of widget caused inconsistent performance of the widget and also prevented further addition of any widget to the dashboard. Now, the widget performance remains consistent and follows the expected behavior even after adding the Distribution by Metric widget.

Documentation update

Ansible Integration: A new topic is added to explain the Ansible integration that is required to create playbooks for process workflows.

Week of August 4, 2020


  • Syslog Monitoring: The number of rules allowed in a configuration profile is increased from 100 to 200.
  • Public Cloud Monitoring: OpsRamp public cloud monitoring is enhanced to follow the AWS best practices. OpsRamp calculates AWS Lambda metrics using Sum as the statistical aggregator, instead of Average.
  • API Enhancement: The Search Resource API provides a consistent experience when using the attributes, AliasName, HostName, and Name. When those attributes are used as the search query, the API searches for the respective attributes on the resource.
  • Cradlepoint Monitoring Integration: OpsRamp AWS, Google Cloud Platform, and Microsoft Azure integrations are enhanced to validate credentials that are not valid or include spaces. This improves visibility of validation-related errors.

Issue fixed

Resolved an issue that caused changes in the client-level template when a related partner or service provider-level template was modified. This improves consistency with the metrics usage and platform behavior.

Week of July 28, 2020


Alert Correlation: A new condition, Alert Component is added to the Alerts Similarity field on Create Alert Correlation Policy.

Security Updates

This release includes the following security updates:

  • Adding the Syslog rules now requires the permission to manage monitor.
  • Viewing the password details after copying the password URL from Setup > Downloads > Agent now requires the device view permission.
  • Executable scripts are displayed as plain text when used as a search string at Setup > Resources > Device Management Policies.

Issue Fixed

Fixed an issue that prevented the proper functioning of the Timer Start event in Process workflow.

Week of July 21, 2020


Enhanced support for scripts is provided to manage agent configuration.

The OpsRamp automation library includes scripts to reconfigure agents to connect to OpsRamp directly or to connect using a proxy. Scripts for Windows and Linux are available at Automation > Scripts > OpsRamp Agent from the OpsRamp Console.


APIs for the gateway:

  • APIs to download gateway images: Download gateway images securely using APIs.

  • APIs to manage gateway configuration: Manage settings on your gateway appliance through an API. This new API helps to manage settings such as host details, network, proxy, NTP, and static routes.


The Alert correlation training file is enhanced to use the wild card character * (asterisk) to group alerts when the exact metric name is not known. If multiple metrics start with the same name, using an asterisk with the name of alert in the training file helps to correlate all alerts.

For example, with metrics named vmware.vcenter.x1 and vmware.vcenter.x2, use vmware.vcenter.* to correlate all alerts starting with vmware.vcenter.


Webhook-based integration is added for:

Issues Fixed

  • Fixed an issue that prevented an update of the alert escalation policy without modifying the training file.
  • Fixed an issue that prevented the display of existing scheduled reports in the reports UI.
  • Fixed an issue that caused an inaccurate representation of the From Date filter in the alert views.
  • Fixed an issue that prevented the display of the change detection graph on Dashboard.
  • Fixed an issue that caused the Browser console to check the gateway version when launching an agent console. Now, only the agent version is checked for the agent console and only the gateway version is checked for the gateway console.
  • Fixed an issue that prevented the deletion of some of the AWS sub-devices.
  • Fixed an issue that prevented the display of certain columns in the correlation policy alert list view. These columns are similar to those in the alert browser.
  • Fixed an issue that prevented the display of scope for Syslog rules.

Week of July 14, 2020


Incident details now include information about inference and correlated alerts.


Template-based monitoring

Template-based monitoring is enhanced to support filtering at the component-level including:

  • Filtering components for monitoring purposes.
  • Setting up differential thresholds based on the component type.

See Using Templates, Component filters and component level-thresholds for prerequisites and more information.

Agent-based G2 custom monitoring

Agent-based monitoring supports the creation of new G2-based templates including the following application types:

  • Application type: Script Executor (also called: Remote Script Executor)
  • Supported programming languages: Shell, Powershell and Python
  • Supported operating systems; Windows and Linux

The new RSE type monitor:

  • Allows the collection of multiple metrics with a single script invocation at the monitoring-level.
  • Brings parity between agents and gateways in defining new custom monitors and templates.

See Setting up Agent-based G2 Custom Monitors for more information.

Agent-based process monitoring templates

New monitoring templates are introduced to monitor various system and application-level processes present in Windows and Linux resources. These templates support monitoring of various processes with different thresholds.

See Agent-based Templates for more information.

Automatic deployment of agents on Amazon WorkSpaces

Linux agents are automatically deployed on auto-provisioned Amazon WorkSpaces instances. Automatic deployment allows instances to be onboarded as soon as they are live.

Custom attributes

The Custom Attribute option is included in the Resource list page.


  • The Alert Export details is enhanced to include the Resource Unique ID.
  • The Custom Inventory report is enhanced to display Web Synthetic as a Type attribute. The generated report, now displays the type of Synthetics resource if Web Synthetic is selected as the resource type. See Creating Custom Reports, Creating inventory reports for more information.
  • The Standard Inventory report is enhanced to include the version and model of the gateway.

Schedule maintenance

Schedule details is enhanced to allow maintenance duration of 24 hours.

Documentation enhancements

  • Remote Console: A Remote Console FAQs topic is now available.
  • Report: A list of permission sets that are applicable to all standard reports is now available. See Reports Overview, Types of standard reports and permissions for more information.
  • API enhancements:
    • Update custom integration includes JWT authentication.
    • Create or update installed integration base notifier includes JWT authentication.