Spring 2021 (v9) Weekly Updates

Week of July 13, 2021

Update Type	Issue No.	Zendesk ID	Category	Change Description
Enhancements	CON-1213	52747	SNMP	Support monitoring for Dell iDRAC devices through SNMP templates
	CON-1350		VMware	VMware integration is certified and supports monitoring vCenter 7.x versions
	CON-1374	51599 53946	Network Backups	Configuration backup support for VOSS switches
	CON-1729		Custom Monitors	NFS mount point monitoring on Linux and Windows
	CON-2138		SNMP	SNMP definitions for Cisco Catalyst 9300
	CON-2163		SNMP	Add SNMP device type definition for sysObjId:1.3.6.1.4.1.9.1.2367
	CON-2186		SNMP	Add Varbindings to Existing OIDs and support new OID
	CON-2187		SNMP	EMC Data Domain: SNMP trap support
	CON-2293		Compute Monitoring	Generate alert notifications for NSXT
	ITOM-35254		Security	Web application scanning 2020
	ITOM-40280		Remote Consoles	Console logging in browser consoles
	ITOM-47699	53226	Resource Management	Some resource attributes unavailable through the API
	ITOM-52632		Resource Management	New resource types for NSX-V and NSX-T
	ITOM-52636		Cloud-Native Monitoring	Metric stream custom container application monitoring
	ITOM-52951		Remote Consoles	Web consoles not working when TLS 1.0 and TLS 1.1 are disabled
	ITOM-53316		Remote Consoles	Apache Guacamole upgrade to 1.3.0
	ITOM-53774		Remote Consoles	Loggers to print connection ID in Catalina logs
	ITOM-53824		Classic Gateway	Gateway version 9.0.1 patch to address network configuration and other issues
	ITOM-53845		UI	Add vSAN disks UI support for host and cluster
	ITOM-53926		UI	Support the service maps search query with ID and name in query string
	PI-20291	54941	Resource Management	VMWare integration hardware update not in sync
Issues Fixed	ITOM-26486		Resource Management	Device discovery issues in prodmon
	ITOM-52084		UI	Device availability changes for Elasticsearch
	ITOM-52238		Alert Management	While suppressing an alert from advanced search, incorrect success message is displayed
	ITOM-52738		UI	Blank screen when pagination is changed from 10-50 in advanced search
	ITOM-52754		UI	Pagination is not working for widgets
	ITOM-53163		Synthetics	Select All checkbox is not working in monitor configuration parameters
	ITOM-53564		Resource Management	Unassigned cloud provider accounts in Resource Tree menu
	ITOM-53713		Alert Management	Resource group does not work in alert ML correlation
	ITOM-54027		Service Management	Displays "we are sorry" error page for service desk ticket creation
	ITOM-54210		Service Management	Service desk create/update all ticketType APIs have invalid Json payload and response structure
	ITOM-54277		UI	While enabling the console logging option in client, that client is not showing in some places
	ITOM-54292		UI	Listing page error when disk name length exceeds 50 character
	PI-20294	55045	Reports	Monitor Details Report: OpsRamp Template Assignment Report not running to completion
	PI-20795	55977	Cloud Monitoring	AWS integration discovery not completing and resources are missing
	PI-20953		Monitoring Management	Jobs are not completed and are long running as observed in activity tab
	PI-21013	56375 56620	Process Automation	Process automation fails
	PI-21164	56916 57452	Network Automation	Unable to export Custom Script data
	PI-21180	56940	Monitoring Management	Audio video device monitoring memory leak
	PI-21207		Resource Management	RAM details are in GB units but values are in MB units
	PI-21224		Classic Gateway	Not showing correct number of volumes and Luns on NetApp integration discovery
	PI-21236	57065	Synthetics	Webservice monitoring: Down location count metrics and alerts not triggered after 14 June 2021
	PI-21242	57086	Cloud Monitoring	ECS service containers not discovered through resource filter
	PI-21274	57144	Alert Management	Maintenance added to all resources instead of a single device as intended
	PI-21284	55217	Patch Management	Patch summary email is not sent
	PI-21304	57031	Dashboard	Unable to save dashboard widgets
	PI-21307	56983	SNMP	Same OID can be added multiple times
	PI-21310	57207	Alert Management	Description format not preserved when alert escalated to email
	PI-21313	57245	Integration Framework	Configuration export/import is not working for the E2-VSP Hitachi VSP integration
	PI-21336	57189	Alert Management	Triggered alerts notify at random after the initial notification
	PI-21375	56409	UI	Metric graph data is not displaying in the alert browser
	PI-21388		Cloud Monitoring	Discover VPN Service in AWS
	PI-21403		Classic Gateway	SNMP V3 device discovery failing
	PI-21410		Tenancy and RBAC	Duplicate roles with same name
	PI-21426		Tenancy and RBAC	Role assignments not immediately effective
	PI-21451		Alert Management	Scheduled maintenance does not work in specific conditions
	PI-21453		Clustered Gateway	Network device alerts incorrectly mapped
	PI-21468		UI	Process automation link sometimes missing
API Endpoint Changes	PI-21156	56885	OpenAPI Specification	Missing payload attributes : OAS
	ITOM-51572		OpenAPI Specification	OpenAPI specs : Updates in Service Desk Create/Update all ticketType payload examples
	ITOM-51760		OpenAPI Specification	First response policy creation extended to partner level
	ITOM-51766		Alert Management	Update Alert correlation APIs
	ITOM-53297		OpenAPI Specification	OpsRamp authorization endpoint documentation
	ITOM-53456	56989	OpenAPI Specification	OpenAPI Specs update : phoneNumberExt as the correct schema attribute
	ITOM-53929		OpenAPI Specification	Search Resource APIs : dnsName attribute in the resources
	ITOM-53955		OpenAPI Specification	SDK 1.0 installed 1.0 API specifications
Documentation Changes	DOC-2808		—	Add network topology best practice
Documentation Changes	DOC-2820		—	Document suspended reports

Week of June 29, 2021

Update Type	Issue No.	Zendesk ID	Category	Change Description
Enhancements
	CON-1729		Custom Monitors	NFS mount point monitoring on Linux and Windows
	CON-2070		Storage Templates	Discovery and Monitoring for Cisco ACI
	CON-2085		Integrations	Extend support with default values in the template
	ITOM-35254		Security	Web application scanning 2020
	ITOM-49600		Security	WAPT-February-21_NE
	ITOM-53774		Remote Consoles	Loggers to print connection ID in catalina logs
	ITOM-53921		Integration Framework	For adapter installed integration, show the management profile UUID and Name on the installed integration page and the beta tag in available integration
	PI-20653		Integrations	CommVault as out-of-the-box integration
	PI-21164	56916	Network Automation	Unable to export the custom script data in OpsRamp
	PI-21242	57086	Cloud Monitoring	ECS Service containers not discovered using resource filter
Issues Fixed	ITOM-52238		Alert Management	While suppressing an alert from Advanced Search, the incorrect success message is displayed
	ITOM-52281		Device Management Policies	Device Management Policies are not applied
	ITOM-52778		Evaluation	Firefox login error
	ITOM-53713		Alert Management	Resource group similarity does not work in alert ML correlation
	ITOM-53782		Evaluation	Bcc email address not notified when the client is deactivated
	ITOM-53831		UI	Selecting roles under dashboard sharing results in persistent Loading dialog
	ITOM-53930		OpenAPI Specification	OpenAPI Specs update: KB APIs, duplicate specs for share KB article
	PI-20294	55045	Reports	Monitor Details Report: Template Assignment Report not running to completion
	PI-20567	55589	Cloud Monitoring	Unknown and Undefined resources found
	PI-20604	55753	Integration Framework	Integration issue with ServiceNow
	PI-20795	55977	Cloud Monitoring	AWS integration discovery is not completing and resources are missing
	PI-21013	56375 56620	Process Automation	Process automation fails
	PI-21268	51371	UI	Discovery cannot see storage pools, disks, volumes, DP pools, and array groups
	PI-21274	57144	Alert Management	One-time maintenance issue
	PI-21307	56983	SNMP	The same OID can be added multiple times
	PI-21313	57245	Integration Framework	Configuration export/import is not working for the Hitachi VSP integration
	PI-21336	57189	Alert Management	Triggered alerts notify at random after the initial notification
API Endpoint Changes	ITOM-53929		OpenAPI Specification	OpenAPI Specs update: search resource APIs

Week of June 22, 2021

Update Type	Issue No.	Zendesk ID	Category	Change Description
Enhancements	CON-1502		SNMP	Korenix Switches Monitoring support
	CON-2120		SNMP	Show same type (OID) of traps as alert after receipt by gateway within 30 minutes
	ITOM-41268		Integration Framework	Integrate with Atrium Orchestrator for Automation
	ITOM-44361		UI	Add ability to save a view
	ITOM-53253		UI	Support safari dashboard
	PI-20969		UI	Management Profiles selections disabled and firmware upgrade showing blank
	PI-21220	57011 57030	Patch Management	Servers not patched and scheduled as expected
	PI-21242	57086	Cloud Monitoring	ECS Service containers not discovered through resource filter
	PI-21260	57090	Agent	Third Party Server Patch Report
Issues Fixed	ITOM-52054		Service Management	SLA Email notifications sent to users even with SLA managament module deselected for the partner
	ITOM-52955		Core Platform	Some ACL Roles not being deleted
	ITOM-53266		Monitoring Management	Template creation page loads indefinitely after selecting Scope from the drop-down menu
	ITOM-53514		Monitoring Management	VMware vSan Attributes are not in the monitoring request
	ITOM-53631		UI	RAM info is incorrect on the Infrastructure > Device Attribute page
	ITOM-53727		Cloud Monitoring	A Blank Column is added for Azure Resource Groups
	ITOM-53728		Cloud Monitoring	Custom Attributes added for non-monitoring cloud resources are not discovered
	ITOM-53737		OpenAPI Specification	Password change using Update user API is successful but unable to log in to the UI
	PI-20310	55081	Classic Gateway	SRM appliance monitoring
	PI-20567	55589	Cloud Monitoring	Unknown and undefined Resources in OpsRamp Tool
	PI-21010	56631	Integration Framework	API for Email Integrations: specifying default value in parsing rules does not work
	PI-21048	56712	UI	504 Error while exporting users
	PI-21095		Tenancy and RBAC	Cloud accounts not assigned to a user are visible
	PI-21118	56721 56827	Alert Management	Alerts are not cleared after the outage
	PI-21141		Integration Framework	User with the view integration permission set is able to edit the integration
	PI-21195	56972	Dashboard	Azure curated dashboard throws an error and does not populate
	PI-21205	56973	Patch Management	Patch installation job is not triggered
	PI-21206		Resource Management	Vmware discovery: virtual machines are not ported to ESXi but are shown in the servers category
	PI-21223	57026	Tenancy and RBAC	Users with View Devices permission can move devices from one site to another
	PI-21224		Classic Gateway	Not showing correct number of volumes and Luns on NetApp integration discovery
	PI-21226	56923	Patch Management	Patch job not triggered for servers
	PI-21232	57055	UI	Metric graphs from custom monitor show as Undefined
	PI-21287	57195	Alert Management	Open alerts are not moved from QA-NOC to Allcovered NOC
Documentation Changes	DOC-2644		Cloud Monitoring	Document admission control for agent I-installed resources in public clouds
	DOC-2785		Recommended Templates	Document Dell EMC Isilon PowerScale templates
	DOC-2787		Recommended Templates	Update Korenix JetNet templates to recommended template

Week of June 15, 2021

Update Type	Issue No.	Category	Change Description
Enhancements	CON-1502	SNMP	Korenix Switches Monitoring support
	CON-1561	SNMP	Memory calculation formula
	CON-1606	App Templates	Polycom Trio 8800 device - Discovery Implementation
	CON-1733	App Templates	Develop MSSQL monitoring metrics
	CON-1890	App Templates	FCEE MSSQL Monitoring metrics
	CON-1977	Compute Monitoring	Identify and Update API calls in required format
	CON-2004	App Templates	Delete resource implementation for BNA App
	CON-2026	Compute Monitoring	Velocloud-Discovery Implementation
	CON-2065	Compute Monitoring	vSAN Response Changes for Capacity and Performance Metrics
	ITOM-45667	Clustered Gateway	Gateway Cluster - Beta: Deployment
	ITOM-49179	UI	Update new_ui proxy config
	ITOM-51458	Alert Management	Expose ML model turning parameters to the ML correlation policy
	ITOM-51557	Alert Management	Ability to heal non-metric based alerts
	ITOM-52154	UI	Update profile popover in nav-bar to match new design
	ITOM-53098	Cloud-Native Monitoring	Add support for ContainerID in agent custom monitoring
	ITOM-53253	UI	Support safari dashboard
	ITOM-53272	Monitoring Management	Monitoring Changes for vSAN at Cloud End
	ITOM-53356	Clustered Gateway	Integrations to support new Gateway HA model along with version
	ITOM-53385	Monitoring Management	Add New Configuration Parameter for VMware vSAN
	PI-19867	Custom Monitors	Auto self-heal alert for services
	PI-20778	IMLINK	Change the auto decline time
	PI-20916	Clustered Gateway	HCI Metric Improvements
Issues Fixed	ITOM-35450	Service Management	Search by Request ID drop-down menu is showing blank in user login
	ITOM-37665	Monitoring Management	createMonTemplates API returning an HTTP status code 200 (OK) even if the POST operation was unsuccessful
	ITOM-47699	Resource Management	Some resource attributes are not available through the API
	ITOM-49514	UI	Provide a validation message in Forget Password screen when the 'User name' field is empty/wrong
	ITOM-52103	Alert Management	Send message to agent device on manual delete of scheduled maintenance from Pending State
	ITOM-52535	Remote Consoles	Console security issues: kill session option for users in browser consoles
	ITOM-52737	Dashboard	Text/Image Tile Fails to Save after Copy and Pasting
	ITOM-53206	Resource Management	In Infra Resources Tab, after resource open, left-side panel is not displayed
	ITOM-53225	Core Platform	Change log level to debug for delete metrics
	ITOM-53236	UI	Alert page graph widget UI is not loading properly
	ITOM-53389	Exports	Alert updated time not getting in Stream Export Alert Payload
	PI-20378	Remote Consoles	Browser console issue
	PI-20419	Cloud Monitoring	Scan stuck in Executing status
	PI-20542	Alert Management	Alerts got generated under scheduled maintenance
	PI-20603	Security	Deprecate TLS protocols
	PI-20731	Agent	Install error Latest deployAgent.py script on RHEL 8 and CentOS Stream 8 systems
	PI-20736	Service Management	SLA breach reminder issue
	PI-20756	IMLINK	Unable to view tickets in Accepted bucket
	PI-20833	Patch Management	Patches installed out of the scheduled window
	PI-20917	Synthetics	Over 160 synthetics using private collectors stopped populating data
	PI-20970	Alert Management	Schedule maintenance window fault
	PI-20988	Reports	Standard daily "Schedule Maintenance Report" is not completing within 24 hours
	PI-21011	API Framework	Device Management Policy API: Ability to accept special characters for custom attributes
	PI-21014	Service Management	Jp character garbled in incident page
	PI-21026	Reports	Fix offset values not displayed in the Patch Report
	PI-21030	Cloud Monitoring	Device list not populating
	PI-21037	Monitoring Management	Data loss observed for multiple resources belonging to different clients
	PI-21052	Alert Management	Forecast metric issue
	PI-21098	Cloud Monitoring	Problem with Command
	PI-21127	Integration Framework	RHEL SSO Integration
	PI-21135	Resource Management	Resource update API for "extResourceId"
	PI-21206	Resource Management	Vmware discovery: virtual machines not ported to ESXi but are shown in servers category
	PI-21224	Classic Gateway	Not showing correct no of volumes and Luns on NetApp integration discovery
API Endpoint Changes	ITOM-51769	OpenAPI Specification	Change in Create metric type API response output and response status code
API Endpoint Changes	ITOM-53319	OpenAPI Specification	API for bulk approval / disapproval of patches documentation
Documentation Changes	DOC-2785	Recommended Templates	Document Dell EMC Isilon PowerScale templates

Week of June 8, 2021

Update Type	Issue No.	Category	Change Description
Enhancements	ITOM-42939	Classic Gateway	Display SNMP firmware, hardware, and software revisions in UI.
	ITOM-48962	Integration Framework	Extend the sending events to slow process queue mechanism for read/connection time-outs.
	ITOM-51203	Core Platform	Add Msp-level migration functionality for RSA migration.
	ITOM-52157	Remote Consoles	Map browser consoles resolutions with errors.
	ITOM-52490	Patch Management	Improve patch jobs scheduling.
	ITOM-53098	Cloud-Native Monitoring	Add support for ContainerID in agent custom monitoring.
	PI-20855	Patch Management	Fix patch jobs not triggered
	PI-20922	Patch Management	Handle prefix or suffix space char in patch configuration name.
Issues Fixed	ITOM-47407	Integration Framework	For SSO users, do not set password flag on initial login.
	ITOM-49955	Dashboard	Fix device metric data display issue.
	ITOM-50532	Agent	UI instructions changes, dynamic changes in deployagent.sh for API server, key, secret, and proxy details.
	ITOM-52267	API Framework	Fix API endpoint to get the list of service maps returning wrong information.
	ITOM-52566	Resource Management	Fix defaultRole attribute on role creation.
	ITOM-52692	API Framework	Csgrid node detection with the context in active-active environment for gateways.
	ITOM-52860	Cloud Monitoring	Fix resource properties collection issue for generic resources.
	ITOM-52863	UI	Fix 24hrs time format update in My Profile edit page.
	PI-19499	Integrations	Fix missing integration alerts.
	PI-20169	Process Automation	Process definitions improvements.
	PI-20222	API Framework	Fix an issue regarding failing API requests for the agent download API.
	PI-20258	Alert Management	Fix Email delivery of notifications triggered from OpsRamp to customer inbox.
	PI-20510	Monitoring Management	Fix SNMP discovery.
	PI-20555	Templates	Ensure template in sync.
	PI-20615	Reports	Fix an issue causing blank custom metric reports.
	PI-20652	API Framework	Fix API scheduled maintenance search returning same results for different pages.
	PI-20806	Dashboard	Fix graphing of gateway collected metric and agent collected metrics from the alert browser.
	PI-20872	Integrations	Fix a VMware discovery issue.
	PI-20925	Core Platform	Fix an issue causing the Assign Credentials popup window to be empty.
	PI-20999	Resource Management	Fix an issue regarding lost filters in infrastructure groups.
API Endpoint Changes	ITOM-51749	API Framework	Update alert actions to suppress alert with snoozeTime.
	ITOM-52531	Remote Consoles	Remote console managment APIs.
	ITOM-52532	Remote Consoles	Remote audit recording.
	ITOM-52533	Remote Consoles	Remote console managment APIs.
	ITOM-52635	Agent	Update agent endpoint to download scripts.
	ITOM-52697	OpenAPI Specification	Manage site resources.
	ITOM-52698	OpenAPI Specification	Manage site resources.
Documentation Changes	DOC-2072	—	Update alert lifecycle overview.
	DOC-2427	—	Add Netflow and Unified Communication monitor documentation.
	DOC-2742	—	Provide documentation to clarify gateway chaining.

Week of May 25, 2021

Update Type	Issue No.	Category	Change Description
New Features	ITOM-46045	Device Management Policy	Filter Gateway-managed resources from Setup -> Resources -> Device Management policies. This feature helps to identify all gateway managed devices within the client or devices managed by a specific gateway based on the selection criteria.
	CON-1620	Content	Added a template for Veritas Cluster Monitoring.
	CON-1619	Content	Added a template for Windows Cluster Monitoring.
Enhancements	ITOM-47777	Reports	The patch report is enhanced to support custom attributes.
Enhancements	ITOM-49889	Reports	The reports status bar is enhanced to provide more context about the report generation stage.
Issues Fixed	—	Performance	Fixed issues that caused slow load times on certain pages.
	—	Metrics	Fixed an issue that displayed incorrect metric values on certain pages.
	—	Search	Fixed an issue that displayed incorrect search results.
API Changes	ITOM-48228	Resource Management	OS architecture details are added to the Get Resource API.
Documentation Changes	—	Reference	Updated OpsRamp public IP address.
	—	Admin Guide	Added advanced query language (search) quick start and reference.
	ITOM-52456	Alert Correlation	Updated alert correlation training file description.
	DOC-2770 DOC-2774	Synthetic Monitors	Updated Synthetic monitoring template content with additional configuration values.
	DOC-2772	Synthetic Monitors	Updated the whitelisted IP addresses for Synthetic monitors.
	DOC-2773	Synthetic Monitors	Updated Synthetic monitoring troubleshooting topic.
	DOC-2761	Monitoring	Added table of G1 agent monitors.
	—	Database Monitors	Added CONNECT privilege for oracledb.

Week of May 11, 2021

Update Type	Category	Change Description
New Features	Infrastructure	v2 Infrastructure search provides partner-level advanced search which supports easier access to resource data across clients.
New Features	Agents and gateways	A client-level critical alert is generated every Monday for agent and gateway-based resources that are at the N-2 version. This alert identifies the number of agents and gateways that is not supported in the next major release.

Week of April 27, 2021

Update Type	Category	Change Description
New Features	Dashboards	v2 Dashboards are available for non-automonitoring clients. To gain access, reach out to Support.
	Dashboards	v2 Dashboard supports Honeycomb visualization for the metric tile.
	Custom Authentication	An authentication model (Custom Authentication) is available in outbound configurations which integrates tools that support secured keys in headers or URLs.
Enhancements	Infrastructure	v2 Infrastructure search displays alerts from their respective resources within the slideout.
	NetApp Monitoring	The following NetApp resources support additional metrics: NetApp Cluster NetApp Filer NetApp Ontap
	Process Automation	Workflow developers and users now have the ability to do searches in the following task types: Notification Tasks (Message Recipients) User Tasks (Assignee Group, Assignee) Platform Service Tasks (Update Incident)
Issues Fixed	General	Improved UI/UX performance and consistency.
Issues Fixed	Service Maps	Fixed an issue that resulted in imported services notes not carrying details on their associated resources.
API	Patch compliance	The API gets patch compliance details of resources against a chosen baseline in the patch compliance configuration.
	Resource Management	The Get Resource API provides identity and zone/region details. This is important for cloud-based resources.
	Resource Management	The Get Resource API, Search Resources API, AdvancedSearch API now also enter the OS architecture attribute in the response payload.

Week of April 20, 2021

Update Type	Category	Change Description
New Features	Agent	Agent self-monitoring for monitoring failures. This feature generates an alert when agent-monitored metrics are interrupted. Also, the generated alert lists the metrics that are not collecting data.
	Azure Services	The following new Azure services are provided: Azure Front Door Azure IOT Central Azure Media Azure Network Watcher Azure Synapse Azure Virtual Network
	Reports	Added a new standard Alert Escalation Policy Report, which provides a summary of alert escalation policies for selected Partner or Client.
Enhancements	Gateway	Added domain name support for NTP servers. You can configure the NTP server with an IP or a DNS address.
	Gateway	SNMP read community name is shown in the gateway Web UI Administrative Menu > Setup > SNMP. The community name helps to discover and monitor the gateway using SNMP.
	Knowledge Base	Knowledge base articles can be sorted by subject, alphabetically.
	Reports	Enhanced the Device Report to include additional device attributes.
	Standard reports	Standard reports are enhanced to allow editing after a schedule is created.
Issues Fixed	Agent	Improved UI/UX performance and consistency.
	Agent	Fixed by completely showing the Windows OS build number in the OS attributes section.
	SNMP Definitions	Fixed an issue where SNMP definitions were not visible for partner and client users. Users at all levels can view existing SNMP definitions. Also, because users can only submit new SNMP definitions for OpsRamp review, the add button is renamed to Submit. All user submitted SNMP definitions is reviewed for approval by OpsRamp.
	Reports	Fixed an issue related to the Custom Metric Report where the metric was graphed in `bps` rather than `mbps`.
	Windows	Fixed an issue that caused windows EC2 hosts running on AWS to report an incorrect operating system. This was due to an outdated SDK that has since been updated to reflect correct operation systems names.
	Logs	Fixed an issue that prevented the event log monitor from picking up the event. This issue was due to the use of special characters `[`, `]`, `{`, `}`, `(`, `)`, `$`, `+`, `*`, `/`. To resolve, use the escape character `\` for special characters with expressions used to capture event logs.