Week of July 13, 2021

Update TypeIssue No.Zendesk IDCategoryChange Description
EnhancementsCON-121352747SNMPSupport monitoring for Dell iDRAC devices through SNMP templates
CON-1350VMwareVMware integration is certified and supports monitoring vCenter 7.x versions
Network BackupsConfiguration backup support for VOSS switches
CON-1729Custom MonitorsNFS mount point monitoring on Linux and Windows
CON-2138SNMPSNMP definitions for Cisco Catalyst 9300
CON-2163SNMPAdd SNMP device type definition for sysObjId:
CON-2186SNMPAdd Varbindings to Existing OIDs and support new OID
CON-2187SNMPEMC Data Domain: SNMP trap support
CON-2293Compute MonitoringGenerate alert notifications for NSXT
ITOM-35254SecurityWeb application scanning 2020
ITOM-40280Remote ConsolesConsole logging in browser consoles
ITOM-4769953226Resource ManagementSome resource attributes unavailable through the API
ITOM-52632Resource ManagementNew resource types for NSX-V and NSX-T
ITOM-52636Cloud-Native MonitoringMetric stream custom container application monitoring
ITOM-52951Remote ConsolesWeb consoles not working when TLS 1.0 and TLS 1.1 are disabled
ITOM-53316Remote ConsolesApache Guacamole upgrade to 1.3.0
ITOM-53774Remote ConsolesLoggers to print connection ID in Catalina logs
ITOM-53824Classic GatewayGateway version 9.0.1 patch to address network configuration and other issues
ITOM-53845UIAdd vSAN disks UI support for host and cluster
ITOM-53926UISupport the service maps search query with ID and name in query string
PI-2029154941Resource ManagementVMWare integration hardware update not in sync
Issues FixedITOM-26486Resource ManagementDevice discovery issues in prodmon
ITOM-52084UIDevice availability changes for Elasticsearch
ITOM-52238Alert ManagementWhile suppressing an alert from advanced search, incorrect success message is displayed
ITOM-52738UIBlank screen when pagination is changed from 10-50 in advanced search
ITOM-52754UIPagination is not working for widgets
ITOM-53163SyntheticsSelect All checkbox is not working in monitor configuration parameters
ITOM-53564Resource ManagementUnassigned cloud provider accounts in Resource Tree menu
ITOM-53713Alert ManagementResource group does not work in alert ML correlation
ITOM-54027Service ManagementDisplays "we are sorry" error page for service desk ticket creation
ITOM-54210Service ManagementService desk create/update all ticketType APIs have invalid Json payload and response structure
ITOM-54277UIWhile enabling the console logging option in client, that client is not showing in some places
ITOM-54292UIListing page error when disk name length exceeds 50 character
PI-2029455045ReportsMonitor Details Report: OpsRamp Template Assignment Report not running to completion
PI-2079555977Cloud MonitoringAWS integration discovery not completing and resources are missing
PI-20953Monitoring ManagementJobs are not completed and are long running as observed in activity tab
Process AutomationProcess automation fails
Network AutomationUnable to export Custom Script data
PI-2118056940Monitoring ManagementAudio video device monitoring memory leak
PI-21207Resource ManagementRAM details are in GB units but values are in MB units
PI-21224Classic GatewayNot showing correct number of volumes and Luns on NetApp integration discovery
PI-2123657065SyntheticsWebservice monitoring: *Down location count* metrics and alerts not triggered after 14 June 2021
PI-2124257086Cloud MonitoringECS service containers not discovered through resource filter
PI-2127457144Alert ManagementMaintenance added to all resources instead of a single device as intended
PI-2128455217Patch ManagementPatch summary email is not sent
PI-2130457031DashboardUnable to save dashboard widgets
PI-2130756983SNMPSame OID can be added multiple times
PI-2131057207Alert ManagementDescription format not preserved when alert escalated to email
PI-2131357245Integration FrameworkConfiguration export/import is not working for the E2-VSP Hitachi VSP integration
PI-2133657189Alert ManagementTriggered alerts notify at random after the initial notification
PI-2137556409UIMetric graph data is not displaying in the alert browser
PI-21388Cloud MonitoringDiscover VPN Service in AWS
PI-21403Classic GatewaySNMP V3 device discovery failing
PI-21410Tenancy and RBACDuplicate roles with same name
PI-21426Tenancy and RBACRole assignments not immediately effective
PI-21451Alert ManagementScheduled maintenance does not work in specific conditions
PI-21453Clustered GatewayNetwork device alerts incorrectly mapped
PI-21468UIProcess automation link sometimes missing
API Endpoint ChangesPI-2115656885OpenAPI SpecificationMissing payload attributes : OAS
ITOM-51572OpenAPI SpecificationOpenAPI specs : Updates in Service Desk Create/Update all ticketType payload examples
ITOM-51760OpenAPI SpecificationFirst response policy creation extended to partner level
ITOM-51766Alert ManagementUpdate Alert correlation APIs
ITOM-53297OpenAPI SpecificationOpsRamp authorization endpoint documentation
ITOM-5345656989OpenAPI SpecificationOpenAPI Specs update : phoneNumberExt as the correct schema attribute
ITOM-53929OpenAPI SpecificationSearch Resource APIs : dnsName attribute in the resources
ITOM-53955OpenAPI SpecificationSDK 1.0 installed 1.0 API specifications
Documentation ChangesDOC-2808Add network topology best practice
DOC-2820Document suspended reports

Week of June 29, 2021

Update TypeIssue No.Zendesk IDCategoryChange Description
CON-1729Custom MonitorsNFS mount point monitoring on Linux and Windows
CON-2070Storage TemplatesDiscovery and Monitoring for Cisco ACI
CON-2085IntegrationsExtend support with default values in the template
ITOM-35254SecurityWeb application scanning 2020
ITOM-53774Remote ConsolesLoggers to print connection ID in catalina logs
ITOM-53921Integration FrameworkFor adapter installed integration, show the management profile UUID and Name on the installed integration page and the beta tag in available integration
PI-20653IntegrationsCommVault as out-of-the-box integration
PI-2116456916Network AutomationUnable to export the custom script data in OpsRamp
PI-2124257086Cloud MonitoringECS Service containers not discovered using resource filter
Issues FixedITOM-52238Alert ManagementWhile suppressing an alert from Advanced Search, the incorrect success message is displayed
ITOM-52281Device Management PoliciesDevice Management Policies are not applied
ITOM-52778EvaluationFirefox login error
ITOM-53713Alert ManagementResource group similarity does not work in alert ML correlation
ITOM-53782EvaluationBcc email address not notified when the client is deactivated
ITOM-53831UISelecting roles under dashboard sharing results in persistent Loading dialog
ITOM-53930OpenAPI SpecificationOpenAPI Specs update: KB APIs, duplicate specs for share KB article
PI-2029455045ReportsMonitor Details Report: Template Assignment Report not running to completion
PI-2056755589Cloud MonitoringUnknown and Undefined resources found
PI-2060455753Integration FrameworkIntegration issue with ServiceNow
PI-2079555977Cloud MonitoringAWS integration discovery is not completing and resources are missing
Process AutomationProcess automation fails
PI-2126851371UIDiscovery cannot see storage pools, disks, volumes, DP pools, and array groups
PI-2127457144Alert ManagementOne-time maintenance issue
PI-2130756983SNMPThe same OID can be added multiple times
PI-2131357245Integration FrameworkConfiguration export/import is not working for the Hitachi VSP integration
PI-2133657189Alert ManagementTriggered alerts notify at random after the initial notification
API Endpoint ChangesITOM-53929OpenAPI SpecificationOpenAPI Specs update: search resource APIs

Week of June 22, 2021

Update TypeIssue No.Zendesk IDCategoryChange Description
EnhancementsCON-1502SNMPKorenix Switches Monitoring support
CON-2120SNMPShow same type (OID) of traps as alert after receipt by gateway within 30 minutes
ITOM-41268Integration FrameworkIntegrate with Atrium Orchestrator for Automation
ITOM-44361UIAdd ability to save a view
ITOM-53253UISupport safari dashboard
PI-20969UIManagement Profiles selections disabled and firmware upgrade showing blank
Patch ManagementServers not patched and scheduled as expected
PI-2124257086Cloud MonitoringECS Service containers not discovered through resource filter
PI-2126057090AgentThird Party Server Patch Report
Issues FixedITOM-52054Service ManagementSLA Email notifications sent to users even with SLA managament module deselected for the partner
ITOM-52955Core PlatformSome ACL Roles not being deleted
ITOM-53266Monitoring ManagementTemplate creation page loads indefinitely after selecting **Scope** from the drop-down menu
ITOM-53514Monitoring ManagementVMware vSan Attributes are not in the monitoring request
ITOM-53631UIRAM info is incorrect on the Infrastructure > Device Attribute page
ITOM-53727Cloud MonitoringA Blank Column is added for Azure Resource Groups
ITOM-53728Cloud MonitoringCustom Attributes added for non-monitoring cloud resources are not discovered
ITOM-53737OpenAPI SpecificationPassword change using Update user API is successful but unable to log in to the UI
PI-2031055081Classic GatewaySRM appliance monitoring
PI-2056755589Cloud MonitoringUnknown and undefined Resources in OpsRamp Tool
PI-2101056631Integration FrameworkAPI for Email Integrations: specifying default value in parsing rules does not work
PI-2104856712UI504 Error while exporting users
PI-21095Tenancy and RBACCloud accounts not assigned to a user are visible
Alert ManagementAlerts are not cleared after the outage
PI-21141Integration FrameworkUser with the view integration permission set is able to edit the integration
PI-2119556972DashboardAzure curated dashboard throws an error and does not populate
PI-2120556973Patch ManagementPatch installation job is not triggered
PI-21206Resource ManagementVmware discovery: virtual machines are not ported to ESXi but are shown in the servers category
PI-2122357026Tenancy and RBACUsers with View Devices permission can move devices from one site to another
PI-21224Classic GatewayNot showing correct number of volumes and Luns on NetApp integration discovery
PI-2122656923Patch ManagementPatch job not triggered for servers
PI-2123257055UIMetric graphs from custom monitor show as Undefined
PI-2128757195Alert ManagementOpen alerts are not moved from QA-NOC to Allcovered NOC
Documentation ChangesDOC-2644Cloud MonitoringDocument admission control for agent I-installed resources in public clouds
DOC-2785Recommended TemplatesDocument Dell EMC Isilon PowerScale templates
DOC-2787Recommended TemplatesUpdate Korenix JetNet templates to recommended template

Week of June 15, 2021

Update TypeIssue No.CategoryChange Description
EnhancementsCON-1502SNMPKorenix Switches Monitoring support
CON-1561SNMPMemory calculation formula
CON-1606App TemplatesPolycom Trio 8800 device - Discovery Implementation
CON-1733App TemplatesDevelop MSSQL monitoring metrics
CON-1890App TemplatesFCEE MSSQL Monitoring metrics
CON-1977Compute MonitoringIdentify and Update API calls in required format
CON-2004App TemplatesDelete resource implementation for BNA App
CON-2026Compute MonitoringVelocloud-Discovery Implementation
CON-2065Compute MonitoringvSAN Response Changes for Capacity and Performance Metrics
ITOM-45667Clustered GatewayGateway Cluster - Beta: Deployment
ITOM-49179UIUpdate new_ui proxy config
ITOM-51458Alert ManagementExpose ML model turning parameters to the ML correlation policy
ITOM-51557Alert ManagementAbility to heal non-metric based alerts
ITOM-52154UIUpdate profile popover in nav-bar to match new design
ITOM-53098Cloud-Native MonitoringAdd support for ContainerID in agent custom monitoring
ITOM-53253UISupport safari dashboard
ITOM-53272Monitoring ManagementMonitoring Changes for vSAN at Cloud End
ITOM-53356Clustered GatewayIntegrations to support new Gateway HA model along with version
ITOM-53385Monitoring ManagementAdd New Configuration Parameter for VMware vSAN
PI-19867Custom MonitorsAuto self-heal alert for services
PI-20778IMLINKChange the auto decline time
PI-20916Clustered GatewayHCI Metric Improvements
Issues FixedITOM-35450Service ManagementSearch by Request ID drop-down menu is showing blank in user login
ITOM-37665Monitoring ManagementcreateMonTemplates API returning an HTTP status code 200 (OK) even if the POST operation was unsuccessful
ITOM-47699Resource ManagementSome resource attributes are not available through the API
ITOM-49514UIProvide a validation message in Forget Password screen when the 'User name' field is empty/wrong
ITOM-52103Alert ManagementSend message to agent device on manual delete of scheduled maintenance from Pending State
ITOM-52535Remote ConsolesConsole security issues: kill session option for users in browser consoles
ITOM-52737DashboardText/Image Tile Fails to Save after Copy and Pasting
ITOM-53206Resource ManagementIn Infra Resources Tab, after resource open, left-side panel is not displayed
ITOM-53225Core PlatformChange log level to debug for delete metrics
ITOM-53236UIAlert page graph widget UI is not loading properly
ITOM-53389ExportsAlert updated time not getting in Stream Export Alert Payload
PI-20378Remote ConsolesBrowser console issue
PI-20419Cloud MonitoringScan stuck in Executing status
PI-20542Alert ManagementAlerts got generated under scheduled maintenance
PI-20603SecurityDeprecate TLS protocols
PI-20731AgentInstall error Latest deployAgent.py script on RHEL 8 and CentOS Stream 8 systems
PI-20736Service ManagementSLA breach reminder issue
PI-20756IMLINKUnable to view tickets in Accepted bucket
PI-20833Patch ManagementPatches installed out of the scheduled window
PI-20917SyntheticsOver 160 synthetics using private collectors stopped populating data
PI-20970Alert ManagementSchedule maintenance window fault
PI-20988ReportsStandard daily "Schedule Maintenance Report" is not completing within 24 hours
PI-21011API FrameworkDevice Management Policy API: Ability to accept special characters for custom attributes
PI-21014Service ManagementJp character garbled in incident page
PI-21026ReportsFix offset values not displayed in the Patch Report
PI-21030Cloud MonitoringDevice list not populating
PI-21037Monitoring ManagementData loss observed for multiple resources belonging to different clients
PI-21052Alert ManagementForecast metric issue
PI-21098Cloud MonitoringProblem with Command
PI-21127Integration FrameworkRHEL SSO Integration
PI-21135Resource ManagementResource update API for "extResourceId"
PI-21206Resource ManagementVmware discovery: virtual machines not ported to ESXi but are shown in servers category
PI-21224Classic GatewayNot showing correct no of volumes and Luns on NetApp integration discovery
API Endpoint ChangesITOM-51769OpenAPI SpecificationChange in Create metric type API response output and response status code
ITOM-53319OpenAPI SpecificationAPI for bulk approval / disapproval of patches documentation
Documentation ChangesDOC-2785Recommended TemplatesDocument Dell EMC Isilon PowerScale templates

Week of June 8, 2021

Update TypeIssue No.CategoryChange Description
EnhancementsITOM-42939Classic GatewayDisplay SNMP firmware, hardware, and software revisions in UI.
ITOM-48962Integration FrameworkExtend the sending events to slow process queue mechanism for read/connection time-outs.
ITOM-51203Core PlatformAdd Msp-level migration functionality for RSA migration.
ITOM-52157Remote ConsolesMap browser consoles resolutions with errors.
ITOM-52490Patch ManagementImprove patch jobs scheduling.
ITOM-53098Cloud-Native MonitoringAdd support for ContainerID in agent custom monitoring.
PI-20855Patch ManagementFix patch jobs not triggered
PI-20922Patch ManagementHandle prefix or suffix space char in patch configuration name.
Issues FixedITOM-47407Integration FrameworkFor SSO users, do not set password flag on initial login.
ITOM-49955DashboardFix device metric data display issue.
ITOM-50532AgentUI instructions changes, dynamic changes in deployagent.sh for API server, key, secret, and proxy details.
ITOM-52267API FrameworkFix API endpoint to get the list of service maps returning wrong information.
ITOM-52566Resource ManagementFix defaultRole attribute on role creation.
ITOM-52692API FrameworkCsgrid node detection with the context in active-active environment for gateways.
ITOM-52860Cloud MonitoringFix resource properties collection issue for generic resources.
ITOM-52863UIFix 24hrs time format update in My Profile edit page.
PI-19499IntegrationsFix missing integration alerts.
PI-20169Process AutomationProcess definitions improvements.
PI-20222API FrameworkFix an issue regarding failing API requests for the agent download API.
PI-20258Alert ManagementFix Email delivery of notifications triggered from OpsRamp to customer inbox.
PI-20510Monitoring ManagementFix SNMP discovery.
PI-20555TemplatesEnsure template in sync.
PI-20615ReportsFix an issue causing blank custom metric reports.
PI-20652API FrameworkFix API scheduled maintenance search returning same results for different pages.
PI-20806DashboardFix graphing of gateway collected metric and agent collected metrics from the alert browser.
PI-20872IntegrationsFix a VMware discovery issue.
PI-20925Core PlatformFix an issue causing the Assign Credentials popup window to be empty.
PI-20999Resource ManagementFix an issue regarding lost filters in infrastructure groups.
API Endpoint ChangesITOM-51749API FrameworkUpdate alert actions to suppress alert with snoozeTime.
ITOM-52531Remote ConsolesRemote console managment APIs.
ITOM-52532Remote ConsolesRemote audit recording.
ITOM-52533Remote ConsolesRemote console managment APIs.
ITOM-52635AgentUpdate agent endpoint to download scripts.
ITOM-52697OpenAPI SpecificationManage site resources.
ITOM-52698OpenAPI SpecificationManage site resources.
Documentation ChangesDOC-2072Update alert lifecycle overview.
DOC-2427Add Netflow and Unified Communication monitor documentation.
DOC-2742Provide documentation to clarify gateway chaining.

Week of May 25, 2021

Update TypeIssue No.CategoryChange Description
New FeaturesITOM-46045Device Management PolicyFilter Gateway-managed resources from **Setup -> Resources -> Device Management policies**. This feature helps to identify all gateway managed devices within the client or devices managed by a specific gateway based on the selection criteria.
CON-1620ContentAdded a template for Veritas Cluster Monitoring.
CON-1619ContentAdded a template for Windows Cluster Monitoring.
EnhancementsITOM-47777ReportsThe patch report is enhanced to support custom attributes.
ITOM-49889ReportsThe reports status bar is enhanced to provide more context about the report generation stage.
Issues FixedPerformanceFixed issues that caused slow load times on certain pages.
MetricsFixed an issue that displayed incorrect metric values on certain pages.
SearchFixed an issue that displayed incorrect search results.
API ChangesITOM-48228Resource ManagementOS architecture details are added to the Get Resource API.
Documentation ChangesReferenceUpdated OpsRamp public IP address.
Admin GuideAdded advanced query language (search) quick start and reference.
ITOM-52456Alert CorrelationUpdated alert correlation training file description.
Synthetic MonitorsUpdated Synthetic monitoring template content with additional configuration values.
DOC-2772Synthetic MonitorsUpdated the whitelisted IP addresses for Synthetic monitors.
DOC-2773Synthetic MonitorsUpdated Synthetic monitoring troubleshooting topic.
DOC-2761MonitoringAdded table of G1 agent monitors.
Database MonitorsAdded CONNECT privilege for oracledb.

Week of May 11, 2021

Update TypeCategoryChange Description
New FeaturesInfrastructurev2 Infrastructure search provides partner-level advanced search which supports easier access to resource data across clients.
Agents and gatewaysA client-level critical alert is generated every Monday for agent and gateway-based resources that are at the N-2 version. This alert identifies the number of agents and gateways that is not supported in the next major release.

Week of April 27, 2021

Update TypeCategoryChange Description
New FeaturesDashboardsv2 Dashboards are available for non-automonitoring clients. To gain access, reach out to Support.
Dashboardsv2 Dashboard supports Honeycomb visualization for the metric tile.
Custom AuthenticationAn authentication model (Custom Authentication) is available in outbound configurations which integrates tools that support secured keys in headers or URLs.
EnhancementsInfrastructurev2 Infrastructure search displays alerts from their respective resources within the slideout.
NetApp MonitoringThe following NetApp resources support additional metrics:
  • NetApp Cluster
  • NetApp Filer
  • NetApp Ontap
Process AutomationWorkflow developers and users now have the ability to do searches in the following task types:
  • Notification Tasks (Message Recipients)
  • User Tasks (Assignee Group, Assignee)
  • Platform Service Tasks (Update Incident)
Issues FixedGeneralImproved UI/UX performance and consistency.
Service MapsFixed an issue that resulted in imported services notes not carrying details on their associated resources.
APIPatch complianceThe API gets patch compliance details of resources against a chosen baseline in the patch compliance configuration.
Resource ManagementThe Get Resource API provides identity and zone/region details. This is important for cloud-based resources.
Resource ManagementThe Get Resource API, Search Resources API, AdvancedSearch API now also enter the OS architecture attribute in the response payload.

Week of April 20, 2021

Update TypeCategoryChange Description
New FeaturesAgentAgent self-monitoring for monitoring failures. This feature generates an alert when agent-monitored metrics are interrupted. Also, the generated alert lists the metrics that are not collecting data.
Azure ServicesThe following new Azure services are provided:
  • Azure Front Door
  • Azure IOT Central
  • Azure Media
  • Azure Network Watcher
  • Azure Synapse
  • Azure Virtual Network
ReportsAdded a new standard Alert Escalation Policy Report, which provides a summary of alert escalation policies for selected Partner or Client.
EnhancementsGatewayAdded domain name support for NTP servers. You can configure the NTP server with an IP or a DNS address.
GatewaySNMP read community name is shown in the gateway Web UI Administrative Menu > Setup > SNMP. The community name helps to discover and monitor the gateway using SNMP.
Knowledge BaseKnowledge base articles can be sorted by subject, alphabetically.
ReportsEnhanced the Device Report to include additional device attributes.
Standard reportsStandard reports are enhanced to allow editing after a schedule is created.
Issues FixedAgentImproved UI/UX performance and consistency.
AgentFixed by completely showing the Windows OS build number in the OS attributes section.
SNMP DefinitionsFixed an issue where SNMP definitions were not visible for partner and client users. Users at all levels can view existing SNMP definitions. Also, because users can only submit new SNMP definitions for OpsRamp review, the add button is renamed to Submit. All user submitted SNMP definitions is reviewed for approval by OpsRamp.
ReportsFixed an issue related to the Custom Metric Report where the metric was graphed in bps rather than mbps.
WindowsFixed an issue that caused windows EC2 hosts running on AWS to report an incorrect operating system. This was due to an outdated SDK that has since been updated to reflect correct operation systems names.
LogsFixed an issue that prevented the event log monitor from picking up the event. This issue was due to the use of special characters [, ], {, }, (, ), $, +, *, /. To resolve, use the escape character `\` for special characters with expressions used to capture event logs.