December 2021

We are excited to announce our Fall 2021 (v11) update!

Discovery and Monitoring

Office 365 discovery and monitoring support

Office 365 is a tool suite of choice for many organizations that enables teams to do their core job functions in a single integrated cloud-based SaaS solution. Ops teams and tools admins that manage subscriptions, licenses, and consumption of Office 365 require visibility into the application suite to drive better usage forecasting and financial planning. OpsRamp now supports the discovery, monitoring, and visualization of the Office 365 suite so that tools admins and Ops can centralize performance data from their infrastructure with that coming from their Office 365 environment.

HTTP response code monitoring in synthetics

HTTP response code monitoring enables SREs and Ops teams to more easily track the availability of their applications by focusing on the response received by the services hosting the application. OpsRamp provides the ability to specify a URL endpoint and set the expected response code so deviations can be easily surfaced to SREs and Ops to take action. Within HTTP(s) based synthetics, SREs and Ops can specify the expected response codes. If the response code specified is not returned, an alert is generated, and the location availability is impacted. Quick response to deviances in response codes means that SREs and Ops can take action before application availability is impacted and SLAs are breached.

Zoom discovery and monitoring

Zoom connects teams and provides the ability to effectively communicate while working remotely. Tool admins and Ops teams can now gain visibility into their Zoom accounts within OpsRamp. With a focus on Zoom usage and plan consumption, users can visualize Zoom metrics in Dashboards, view their account details, and report on their Zoom utilization back to the business for financial planning and account management. Centralizing insights from Zoom, along with the rest of the IT infrastructure, consolidates the view for Ops and Tools teams and drives collocation of critical data within a single platform.

Multi-tier default dashboard support for Dashboard 2.0

Business Hours

We have enhanced Dashboard 2.0 to support setting default dashboards at the client and partner levels based on role.

Limitation: Only client administrators and partner administrators can set default dashboards for other users.

OpsRamp data source for Grafana

Grafana serves as the monitoring hub for SREs and DevOps teams around the world. As a member of the cloud-native community, OpsRamp proudly announces that it is now a data source for Grafana. SREs and DevOps teams can leverage the metrics being collected by OpsRamp to be used in Grafana. Whether it is SNMP, VMware, WMI, Prometheus, or other monitoring integrations, SREs can visualize metrics in Grafana and use OpsRamp as their datastore for persistent storage and long-term retention.

Resource availability metrics

Availability represents the ability or aptitude for a service, application, or infrastructure element to do the required tasks in a way that works for the business. Insight into the availability of applications, services, and infrastructure provides Ops teams with more control and visibility over their managed resources. OpsRamp now provides Ops teams the ability to granularly visualize, alert, and report on availability metrics over time. This enhanced control enables Ops teams to watch the high-level metrics that provide early warning indicators of service degradation before an SLA is breached.

PromQL support in alert definitions

Alert Definitions now support the ability to set PromQL queries. Administrators can now create query-based alert definitions that span multiple resources, applications, and metrics. This flexibility enables administrators to create more meaningful alerts, which results in less alert noise and drives focus to higher-level constructs, such as applications, clusters, or sets of hosts responsible for delivering and providing a service to an end-user.

Constraint: Limited to automonitoring-enabled clients.

Event and Incident Management

Business hours in alert escalation policies

Business Hours

We have introduced a new attribute to allow triggering and filtering of Alert Escalation policies based on the Business Hours defined under client settings.

Business hours in service desk SLAs

Business Hours

We have enhanced Service Desk SLAs such as time to first response and time to resolve will now only include the hours defined as business hours in client settings.

Wild card filter for learned configuration at alert escalation

We have introduced wildcard expressions to the learned configuration training file used in Alert Escalation. By using regex, we no longer require an exact match to detect patterns.

Alert enrichment reformatting of the alert subject message

Business Hours

We have added the ability to run a process automation workflow to update and enhance the alert subject for ingested alerts that may not have sufficient details.

Create a correlation method where incidents are opened immediately

We have removed the stop-gap that caused a delay in incident generation from alert escalation policies when executed subsequently with alert correlation policies. Incident generation will now occur.

Alert suppression based on a counter

We have introduced a new attribute called Alert Occurrence Frequency to First Response Policies that will suppress the alert based on how many times it occurs within a user-defined time interval.

Remediation and Automation

Support for Windows Defender antivirus

Support for windows defender anti-virus is added.

Dynamic process workflow script tasks

Workflows script task now supports dynamic input using decision tables.

Controls to install only baseline patches

Patch workflows support the ability to install just the chosen baseline of patches. Before this, the agent would install all the approved patches when a patch installation was triggered. With this change, a user can now control which specific baseline of patches need to be installed when the patch installation happens.

Nested process automation workflows

Workflows now allow you to call an already-defined process definition as a subprocess of another process definition. This way you can reuse existing workflows and do not have to redesign an entire workflow for every small customization.


Ability to run FreeBSD agent as a non-root user

Now you can install and run the agent as a non-root user on the FreeBSD operating system. Previously, the FreeBSD operating system agent worked only with root users.

Update agent screen legacy issues and improvements

Now you can find the agent update status directly from the Setting > Monitoring > Update Agent page. This feature will give more visibility about agent update status and in case of agent update failure the reason is shown in the UI.

Separate permission for scheduled maintenance

A new permission is added to control privileges to view/manage scheduled maintenance. Scheduled maintenance permission was earlier embedded in the device manage permission. With this change, users no longer need to be given device manage permission if the idea is to let them manage the maintenance of resources.

Week of November 9, 2021

Update TypeCategoryChange Description
EnhancementsAPI FrameworkClient create API should support all attributes as are supported in the UI

Added support for more attributes to the client creation API
API FrameworkAPI : Re-try endpoint to re-process failed events

Integration admin users can now automate retries of the failed events logged in the audit logs, for a given integration, using an API endpoint, which enables successful execution of the failed events .

Constraints: Only valid payloads that failed due to network failures or time-outs can be successfully retried.

The Activity endpoint is able to query audit logs for:

  • Time interval specified
  • Paginated view

New events endpoint, retry action:


GET Activity endpoint update to query based on timestamp and better response payloads:

https://{sub-domain}{tenantId}/integrations/activity?queryString&endTime:""@startTime: " " to start with to show paginated result

AgentAgent download redirection from Application server to Download server to fix download issues

Agent download and updater binaries are moved from the Application Server to the Download Server to smooth the agent download and update process.

Make sure outbound access to the IPs is allowed:

AvailabilityAvailability Report: Add Scheduled Maintenance
Cloud MonitoringSeparate category for azure events alerts
Cloud-Native MonitoringMonitor Kube virt component and VMs deployed using kubevirt in K3S cluster?
Cloud-Native MonitoringKubevirt discovery and monitoring
Cloud-Native MonitoringTemplate based for Kubevirt
Core PlatformResource types for web/network endpoint monitoring
Patch Management"Next patch Schedule Date" added to device->patch details page

'Next patch Schedule Date' is added to the patch information tab of the device details page
ReportsAllow editing in Batch Exports
Tenancy and RBACAdded support for more attributes to the client creation API
UIUI representation for new resource type "Endpoint"
UIView Display Name instead of resource type in Configuration of SDK apps
Issues FixedAPI FrameworkAPI - Create Alert Escalation Policy - error when filtering alert by Resource Type
API FrameworkResource API details Incorrect or missing using API
Alert ManagementAPI to Get alert details by alert ID using msp id not working
Alert ManagementWebhook integrated alerts create new resources
Alert ManagementConversation is not being added to ticket for the repeated alerts
Cloud MonitoringIssue with the discovery of sub device
Core Platformpost_elastic_async_activities_queue size is increasing
Dashboard[Y2S:5155] Metric List widget shows only one metric.
DashboardEmailed dashboard does not properly filter based on site
Dashboardin Dashboard 2.0 metrics are not showing
Integration FrameworkvCenter is not deleted after uninstallation
IntegrationsMeraki integration fails with "com.opsramp.json.JSONNull and com.opsramp.json.JSONArray are in unnamed module of loader 'app'"
Knowledge BaseIn Knowledge base, after editing a category, page is not auto refreshing, edited name is not reflecting for the category. Also add article button is not getting displayed
Monitoring ManagementUnable to find monitors in EUPOD1
Patch ManagementCorrect installed status and missing status in resource patch scan
Patch ManagementCSRF-delete-app-patch
Remote ConsolesRecorded data cannot be played back
ReportsNo Console audit report for few users
Resource ManagementEOTSS Creating resource group filter is failing
Resource ManagementGet Resource API returning 500 server error for cloud resources
Resource ManagementPost 10.0 update, resource that SNMP traps were posting to changed
Resource ManagementIssue in getting paginated resources for Resources Indexing
Resource ManagementNetapp Storage Dependency Map Graph Data blocking Graph data Queue processing
Service ManagementMail notification do not send in specific situation
Tenancy and RBAC"Edit" and "Re-Sync" option are displayed without permissions
UIMetricStream - Docker Container Alerts page(unable to see Overview tab on Docker Containers.)
UIOpsRamp UI Graphical Bug
UIwhen search option is used "Add script" buttion is grayed out
Documentation ChangesUpdated Alert Enrichment to Alert Problem Area to reflect interface changes.

Renamed Alert Enrichment to Alert Problem Area in the documentation to align with interface changes.
Added 180-day alert occurrence history to data retention policies topic.

Added 180-day alert occurrence history to data retention policies topic.
Explain the smartness in smart filters when assigning templates with Device Management policies
Patch ManagementAdded the Define a Patch Management Process tutorial to show how use the the patch management service to automate some patch management processes.

Added the Define a Patch Management Process tutorial to show how use the the patch management service to automate some patch management processes.
Process AutomationAdded information on searching and filtering of the process definitions list based on date, start event, enabled, deployed, and start even object.

Added information on searching and filtering of the process definitions list based on date, start event, enabled, deployed, and start even object.
documentationAgent and Gateway N-2 support policy clarification

Provided clarification of versioned agent and gateway support policies.

Week of October 19, 2021

Update TypeCategoryChange Description
EnhancementsAdd advanced filter option into patch feed
Bulk whitelist and rating delete actions
Alert ManagementSchedule maintenance create rule for Resource Name
Integration FrameworkAzure Event Exports: webhook bug in custom integration does not allow breaks/fails JSON array as payload
Patch ManagementBulk whitelisting of patches in the feed
Resource ManagementAPI: Enable query of the list of Windows services running on a Windows Server resource
Issues FixedHide invalid integrations, synthetics, and gateway from Onboarding Wizard
API FrameworkDeletes using the API are not consistent
Alert ManagementAlerts are not correlating although they are out of maintenance
Alert ManagementNot showing matching escalation policy on Alert Details page if the filter condition has ResourceType
Alert ManagementDo not suppress OK alert through first response
Alert ManagementAlert Escalation page loads slowly
Alert ManagementAble to view the Deleted policy values in Alert Enrichment
Cloud MonitoringAWS stream event alerts are not appending under the same alert
Cloud MonitoringIssue with subdevice discovery
DashboardClassic dashboard widget information unavailable
DashboardWhen selecting the top consumers option in Browser Consoles Statistics, not receiving data
Integration Frameworkhnas_node_Status related monitoring graph is not populating
Integration FrameworkMeraki integration failing with class com.opsramp.json.JSONNull cannot be cast to class com.opsramp.json.JSONArray
Integration FrameworkSupport for JSON array in outbound webhook payloads
Knowledge BaseUI issue while creating new knowledge base article
Patch ManagementIn Patch Feed Integration, Search with Date is not working correctly
Process AutomationScripts section has a searching scripts problem
Remote ConsolesWebconsoles are not working: login failure
ReportsUnable to pull Patch Summary Report
Resource ManagementAzure resources do not show when applying a custom attribute
Service ManagementSummary Report does not have incident data
Service ManagementUnable to create an incident for an alert created using email integration, which includes special characters in the resource name
UIMetric name shows as Undefined in graphs
Documentation ChangesAdd raw alerts retention time in data retention policies
Difference between occurrence frequency and number of occurrence in escalation alert conditions
Describe the smartness in smart filters when assigning templates in device management policies
Patch ManagementDocument process automation workflow changes for patch service
Process AutomationFilter process definitions and process instances

Week of October 12, 2021

Update TypeCategoryChange Description
EnhancementsClassic GatewayRemove dependencies associated data and jobs from the gateway when the application is uninstalled
Cloud-Native MonitoringKubernetes YAML change for KubeVirt
Cloud-Native MonitoringKubeVirt UI
Cloud-Native MonitoringKubeVirt discovery message processing at cloud end
Core PlatformImplement authentication from server side
Integration FrameworkMultiple vCenter integrations with same IP must be allowed
Monitoring ManagementValidate SNMP trap configuration using device groups
Monitoring ManagementDelete the device group mapping when the device group update/delete
Monitoring ManagementSNMP trap monitor confguration preparation to send gateway
Monitoring ManagementUI changes to display the available device groups and selected devicegroups in SNMP trap creation page
UIAlert definitions to be available in all clients
Issues FixedAgentMaintenance window issue
Classic AppHyper-V integration: failing with message "Exception occurred while fetching the target Hyper-V device discovery data"
DashboardEmailed dashboard does not properly filter based on site
DashboardMetric List is not populating for synthetics while creating a time-series widget until characters are input in the search
Integration FrameworkNewline character does not send correctly to ServiceNow
Monitoring ManagementFailing to create Agent Custom Monitor scripts using the TemplateExport API
Patch ManagementDependency patches are not approving from Process Definition
Process AutomationUnable to save workflow with dynamic field Values in REST service task
ReportsAudit logs do not show deleted device information
SecurityVA_Vulnerability observed on scripts activity in Resources
UIUnable to view Native Resource type under Components Attributes section
Documentation ChangesSNMP TRAP configuration Improvement
Integration FrameworkCluster Gateway Syslog Adapter Installation

Week of October 5, 2021

Update TypeCategoryChange Description
EnhancementsAPI FrameworkRemove lower limit for phoneNumber in Create/Update Client API call
Alert ManagementAlert notification delay
Alert ManagementWhen correlation policy is in observe mode, add a comment in alerFinished Datet regarding the matched policy and inferenceId details
Alert ManagementShow Mobile number instead of Contact while selecting a user in Escalation Notification
ExportsAudit export report generation changes for recurring periods on Previous Month/Previous Week/Previous Day/Last 6 Hours
Patch ManagementAdd more patch details to patch install task output
Process AutomationRemove the Finished Date filter in the running instances page
Process AutomationAdd Output columns for the REST Task in the Decision table UI
Process AutomationImplement UI to support dynamic values for the REST task
Remote ConsolesLoad balancing algorithm to pick console grid based on console protocol
Remote ConsolesVideo session fails to update when webconsole restarts
ReportsAudit Batch Export
ReportsAudit export backend scheduled changes
ReportsAudit export UI support in Batch Export Listing
UIInclude tenancy scope info as part of the onboarding wizard
UIAdd link to launch SDK applications page
UIDark mode UI changes on onboarding wizard
UIInstall ported and SDK apps in the same client
UIUI issues in the dark theme DNM UI
UISupport dark mode in onboarding wizard
Issues FixedAPI FrameworkAudit report search API is not working
Alert ManagementIncidents are not getting created
Alert ManagementIncorrect alert predictions
Alert ManagementSearching with 0 or any special character in alert search gives the wrong result
Classic AppIntegrations - Hyperflex Discovery API discovering incorrectly by storage IP
Cloud MonitoringClicking on Install for External id integration, the pop-up is not initializing
Core PlatformWrong error message displaying while creating duplicate permission set
DashboardMain dashboard takes time to load
Integration FrameworkAdapter category is showing in the Custom Integration section
Integration FrameworkInput field line borders are missing
Monitoring ManagementMonitoring threshold is not reflecting after the edition of the value it representing the same values as before editing only
Patch ManagementGetting we are sorry page for Patch Configuration Job if the process is deleted
Patch ManagementIn Patch Configuration Job, the Select Process link is not shown if the recurrence pattern is changed
Patch ManagementUpdating a job without a resource fails
Process AutomationCustom integration Category Process Automation is not passing custom attribute
Process AutomationProcess definitions listing page is not loading sometimes
Process AutomationGetting an error message when trying to run dynamic values for the REST service task
ReportsLimiting visibility
Resource ManagementAgents are not reporting to the portal
Resource ManagementDevice Overview page is blank
Resource ManagementAble to run Device Management Policy from different partner user login which is a security vulnerability
SDK AppTriggering alerts on a metric which is not monitored
SecurityFixed vulnerability in Infrastructure > Maintenance dialog
UISome of the interface values for network devices are swapped in the UI
UIAlert notification permission denied
UIInstall Integration link from Dashboard 2.0 does not work
UIUnable to view native resource type field under cloud_services generic resource attribute page
UIOverview page does not appear for cloud services resource
UIClient details are shown again when clicked on the network Details tab
UIWhen editing the client options are missing in remote access management
UIUpdate Service Groups API responses are taking an excessive amount of time
UINo error message is being displayed when attempting to log in with deactivated partner credentials
Documentation ChangesAlert ManagementNeed documentation about noisy alerts

Week of September 21, 2021

Update TypeCategoryChange Description
EnhancementsAlert ManagementAdd a count records API for pagination when consuming query service get records
AvailabilityEnhancement to the auto-heal job to support pod separation
Cloud MonitoringMonitoring support for Azure hosting environment
DashboardAPI support for partner sharing
DashboardDashboard sharing in Dashboard 2.0 is enhanced to include partner-level roles. This allows dashboards to be shared with partner users. dashboard sharing
EvaluationRemove Custom Attributes permissions
EvaluationChange image retrieval of email templates from URL to cid
EvaluationResources limit should be configurable
Patch ManagementAdd a new dropdown menu in the patch installation and approval tasks
Patch ManagementNumerous process list view improvements in the patch configuration policy
Patch ManagementAdd emergency option to patch installation task
Patch ManagementAdd emergency tag to patch approvals in workflow
Patch ManagementShow the Only Patch category process in the patch configuration policies
Patch ManagementAdd search option in process dropdown for patch config policy
Patch Managementcontroller support to return the list of baselines
Patch ManagementAPIs for patch compliant/non-complaint resources
Patch ManagementGet compliant/non-compliant workflow patch service task
Patch ManagementUI implementation for get compliant/non-compliant workflow patch service
Patch ManagementProviding workflow patch service to get the compliant / non-compliant resource list by baseline for the selected compliance
Patch ManagementHandle emergency patch installation at tenant level
Process AutomationAdd a category filter to the process search API
Process AutomationImplement UI to support dynamic values for REST task
SecurityImplemented xssfiterTag in msp tag library to nullify all event listeners
UIDisable showing SDK based apps in onboarding wizard
UITo restrict use of master agent, added not recommended text for agent management profiles
UIOnboarding Wizard | Enforce permissions
UIui implement partner role sharing
UIAdd UUID to GET /tenants/{tenantId}/roles/dashboard/{dashboardId} in ITOM
UIAdd UniqueId column in console model
UIDocument set default dashboard endpoint
UIDocument get default dashboard endpoint
UIRecent searches in Infrastructure search
UIv2 Infrastructure Page | Recent Queries
Issues FixedAPI FrameworkHow to get ended and plaining Resource Note using API
Alert ManagementFirst Response suppression policy is not working
Alert ManagementTicket with Agent offline generated for correlated alert was not auto-closed
Alert ManagementSome alerts are not being suppressed with the First Response policy
Alert ManagementFT-Alert Browser 2.0 is not showing any alerts
App FrameworkFix adding account even if mandatory fields are not provided
CS GridAlias names for VSP devices are missing during the daily discovery run
Cloud MonitoringAWS Cloud rescan failed
Cloud MonitoringAzure info was showing undiscovered resources
Cloud MonitoringStatus is not reflecting immediately when performing a scan from onboarding flow
Core PlatformError creation of SimpleAPITemplate instance
DashboardFix issue of consoles showing active that have not been active
EvaluationFT-Issue with Infrastructure >> Resources tab
EvaluationThe FT-Invited By column displays blank when a user is searched
EvaluationUnable to invite a colleague when a user is on the dashboard
EvaluationDuplicate Alert Definitions creating in name of GCP Firewall Dropped Packets
Knowledge BaseSearch KB Article API getting null data results on response body
Monitoring ManagementFixed the hitachivsp_storage_Cha_Cache_Path_Usage_Rate metric not populating data
Patch ManagementUnable to access patch config job
Patch ManagementFix excessive number of patch scan details notifications
Patch ManagementScheduled script job triggers are not scheduling during startup
Patch ManagementScript search is not working
Patch ManagementUnable to un-manage the devices
Process AutomationClient Admin cannot see process definitions
Process AutomationIssue while trying to view the latest entries under Running process instances or Recently completed
Process AutomationFixed filters under Start Event Type/Start Event Operation where previously selected checkboxes are not visible
ReportsAudit logs do not show deleted device information
Resource ManagementSentinelOne agent not showing in OpsRamp under Installed Software section
Resource ManagementSearch 2.0 is not working for the new clients
Resource ManagementIn Attributes>Hardwares>Logical Disks, getting 400 error when clicking monitor button
SecurityFixed Integration > Settings (import) vulnerability
SecurityFixed Monitoring > Events (import) vulnerability
SecurityFixed Monitoring > Events (add) vulnerability
SecurityFixed Monitoring > Metrics (import) vulnerability
SecurityFixed Monitoring > Metrics vulnerability
SecurityFixed Knowledge Base > Upload comments attachment vulnerability
SecurityInsecure CORS
SecurityVA-Improper access control-Reports-View-details
Service ManagementFixed slow incident API response
Service ManagementFixed UI scrolling issue when trying to attach alerts to incidents
TemplatesUnable to edit monitoring template globally: Prod > System Health > Host Resource MIB
TemplatesFixed No SNMP credential set mapped to device template error
UIUI flickers while running discovery for network devices
UIFix cause of synthetics 404 error
UIGateway device creation not working
UIClicking filters under monitors results in a blank page
UIColumn alignment issue with loading in device group
UIAlignment issue in Management Profile details page
UIFixed edit script input window width
UIV2 Infra search query appends with $resourceType as other
UIFix console dropdown icon alignment in Firefox
UIIn infrastructure maintenance list, add record count and pagination
UIWhen opening any incident from the Alert Escalation policy, partner and client dropdowns are missing in the opened Service Desk tab
UIFix error loading tile attachment error when importing curated dashboards locally
UIFixed inconsistent UI font size
UIDropdown chevron missing in navbar on topology screen
UIMake table page selection UI consistent in dark mode
UIAdd a dropdown component to the Alibaba flow
UIFixed UI alignment for Google cloud list display
UIIn Client edit page, enable/disable of Application Discovery and Dependency Mapping is not taking effect immediately
UICorrect the agent installation instructions for various Linux platforms
Documentation ChangesClient ID with UUID format updated added to release notes
Fixed MSSQL configuration parameter name:description discrepancy
Added data collection section to AWS/GCP/Azure/Alibaba documentation
Documented SNMP v3 trap processing on the gateway
Added SSH login restrictions in gateway and Syslog settings to the classic gateway documentation
Patching not supported on a Linux gateway documented
Updated platform overview page
Alibaba cloud and resources documented
automonitoring={automonitoring flag} argument for automonitoring in .msi installtion documented
Connecting gateways using daisy chaining documented
Document prediction tab in alert detail view
Regex-based alert enrichment policy documented
Document alert predictions page
New UI for custom branding documented
Document alert updated time behavior and UI change
AgentAgent self-heal alerts for applicable monitors documented
AgentShell- and Python-based deployment steps documented
Alert ManagementAlert Predictions feature documented
Cloud-Native MonitoringFixed enhanced Kubernetes cronjob/hob metric support typo
Compute MonitoringAdded additional details to the Cisco Hyperflex integration documentation
Integration FrameworkLegacy webhook URIs for alerts and incidents EOL deprecation documented
Integration FrameworkLegacy webhook URIs for alerts/incidents removed from integration docs
Recommended TemplatesLinux OS performance remote monitoring for gateway (V2) template added to the Recommended Templates document
Recommended TemplatesFor SNMP, added monitoring template documentation for Cohesity
Recommended TemplatesAdded VMware-tunnel-server-MIB templates to the recommended templates and support matrix documents
Recommended TemplatesMSSQL monitoring templates documented
Recommended TemplatesRemove gateway recommended templates, which are no longer supported
Remote ConsolesJava consoles deprecation notices updated
SyntheticsDocumented custom error messages in synthetic transactions
SyntheticsHTTP-SCRIPT transaction monitor success and error screenshot documented
SyntheticsSynthetics configuration parameter details documented
core platformAdded alert definition feature to release note

August 2021

We are excited to announce our Summer 2021 (v10) update!

Discovery and Monitoring

Windows Agent Automonitoring | Host Performance and Application Monitoring

Monitoring Management

Clients with auto-monitoring enabled clients can use the windows agent to automatically monitor Windows-related performance metrics and applications, including Active Directory, MSSQL, and Exchange. This simplifies and accelerates time-to-value for monitoring Windows-based resources.


  • Limited to only clients with auto-monitoring enabled
  • Application support is limited to Active Directory, MSSQL, and Exchange

Alibaba Cloud Discovery and Monitoring

Cloud Monitoring

Alibaba Cloud discovery and monitoring are now supported. Cloud operators can easily onboard Alibaba Cloud resources and get visibility into key services and resources.

Limitation: Discovery and monitoring are limited to ECS Instances, Autoscaling, RDS, LoadBalancer, EMR, and VPC services.

OpenShift 4 Discovery and Monitoring

Cloud-Native Monitoring

Red Hat OpenShift 4 is now supported. Kubernetes administrators can discover and monitor the OpenShift 4 Kubernetes environment for alerting, visualization, and troubleshooting. After an Openshift 4 environment is onboarded, administrators can leverage Dashboard 2.0, alert correlation policies, service maps, and more to manage their OpenShift 4 environment.

Prometheus Metrics Integration | VM Deployment

Cloud-Native Monitoring

Metric ingestion for Prometheus running on bare metal or virtualized infrastructure is now supported. Prometheus metric data is scraped and store. This functionality enables DevOps teams to centralize metric storage across their Prometheus stack and generate dashboards to showcase application health and performance.


  • Limited to only clients with auto-monitoring enabled.
  • Alerting on Prometheus metrics is not currently supported.
  • Compatible with Dashboard 2.0 only.
  • A maximum of 30 metric tags is stored.

Automonitoring | Enhanced Linux Process Monitoring

Cloud-Native Monitoring

For clients with auto-monitoring enabled, the Linux agent now automatically collects key application processes running on the host. Linux administrators can filter, alert, and visualize the running processes to increase insight into the application health and performance indicated by the running processes on a host. Linux administrators can also create regex statements within the agent to include or exclude specified processes.


  • Limited to only clients with auto-monitoring enabled.
  • A maximum of 30 processes can be visualized.

Availability for Automonitoring | Alert Definition Support

Availability, Monitoring Management

For clients with auto-monitoring enabled, Alert Definitions now support the ability to set resource availability based on a critical alert state. Administrators can more easily get a high-level understanding of monitored infrastructure availability and generate reports to share infrastructure availability with key stakeholders.

Alert prediction


  • Limited to only clients with auto-monitoring enabled.
  • Alert definitions must be manually edited to include this option.

Dashboard 2.0 | Enhancements


Dashboard 2.0 now has an updated color palette, updated curated dashboards, and improved performance.

Metric Notation Changes for Gateway Resources

Monitoring Management

As a continuation of the new canonical metric formatting, metrics for gateway resources are reformatted using underscore notation. Metric tags are added to enable advanced filtering in Dashboard 2.0 and Alert Definitions. Administrators looking for advanced metric data filtering to create meaningful visualization and aggregations can leverage these tags to aggregate metrics across their hosts, individual processes, and more. For more information, see the Platform > Dashboards > Dashboard 2.0 documentation.

Show Public Synthetic Collector Health in


The health and status of the public synthetic collectors can now be viewed in the portal. Where a public synthetic monitor is no longer reachable by public collectors, administrators can track the status of the collectors until they are resolved by the OpsRamp engineering team. Administrators can subscribe to the health portal to get updates on any changes or service outages relating to the synthetic collectors within their POD.

Alert prediction

Hybrid Cloud Onboarding Wizard | Edit Integrations

User Interface

For clients with auto-monitoring enabled, administrators can now edit cloud-based integrations in the onboarding wizard. This permits easier cloud integrations post-creation management and ensures that integrations are correctly configured.

Limitation: Limited to only clients with auto-monitoring enabled.

Edit and Search for Client / Resource Notes with a Future Date

User Interface

You can search and edit Client and Resource notes set for a future date for easier management and configuration. This ensures that administrators have sufficient visibility into notes with a future date.

Standardize Synthetic Public Locations

Web Services Monitoring

Synthetic locations are standardized across all OpsRamp PODs. This provides a more consistent experience across the PODs when configuring and selecting public locations for synthetic monitors.

Event and Incident Management

Predicted Alerts

Alert Management

OpsRamp introduces a new machine learning alert management policy, user interface, and alert type that provides the ability to predict and prevent alerts from becoming incidents and therefore avoiding costly outages and impacting the customer experience.

Alert Prediction Policy

Administrators can easily add and configure alert prediction policies in the same way as other ones. Specific options provided are to select the required seasonality timeframe ranging from 7 to 90 days worth of alert data that is analyzed and also the ability to generate predicted alerts that can then be managed using your existing alert management workflows.

Alert prediction
Alert Prediction UI

Users and operators can visualize predicted alerts identified by accessing the “Alert Prediction” page under “Command Center” where they can select seasonality groups and required timeframe.

Alert prediction
Alert Prediction API

Similar to other types of alert policies, API users can now use the /api/v2/tenants/{tenantId}/policies/alertprediction endpoint to create an alert prediction policy, generating predicted alerts with the required seasonality time-frame.

Alert Prediction Tab in Alert Detail View

Users and operators can view the rendered prediction chart by selecting a new “Alert Prediction” tab in the alert detail view. Note: This view is only available when the alert is of the type “Prediction”.

Alert prediction

Alert Enrichment

Alert Management

OpsRamp introduces a new alert management policy that provides a convenient way to enrich alerts using regular expressions to identify the problem area from the alert subject or description fields. The default “Problem Area” field is the metric name and by enriching it helps users and operators with troubleshooting.

Alert prediction

Various Alert Management Enhancements

Alert Management

The following alert management enhancements are now available in this release:

  • The alert detail page “Create Incident” button label is changed to “Take Action”.
  • The “Take Action” button in the alert detail page now includes the ability to run a process automation workflow.

Remediation and Automation

Auto Approval of Patches Extended to All Type of Patches

Patch Management

Process automation workflows can now be used to auto-approve all patch categories, including definition updates, feature packs, service packs, updates, and update rollups.

Process Automation | Patch Management

Process Automation

Patching tasks are added to the process automation workflow. These tasks include patch scan, patch installation, and patch approval.

patch management

Process Automation | Enhancements

Process Automation

The following process automation enhancements are now available in this release:

  • A new platform service task is available to find alerts that can then be used for various housekeeping tasks
  • Process definitions can be triggered when an incident is created or updated as the signal start type. This allows users to create end-to-end incident response workflows
  • Enhanced process definition and process instance filtering capabilities


Agent deployment using SHELL and other improvements


An agent deployment shell script is provided to help deploy the agent on Linux and FreeBSD servers. You can download the shell-base Agent deployment script at Setup > Downloads > Agent. Also, you can choose to download the shell script and Agent MSI using the API.

Constraints: The existing Python-based script needs Python as a prerequisite for agent deployment whereas the shell script runs without Python.

Clean Windows Agent uninstallation


After uninstallation, the agent usually left traces in the Windows registry. With this release, the agent cleans up the associated registry entries after uninstallation.

Agent log file backup count increased


Agent logs are rolled out when they reach 2MB in size and are saved in compressed format. The number of log backup files is increased from three to five. This is expected to help with troubleshooting.

SNMP v3 Trap processing with user-specified credentials

Classic Gateway

The gateway now processes SNMP v3 Traps with user-specified credentials. Previously, the gateway only processed traps from end devices with predefined credentials provided by OpsRamp.

You can now define your own SNMP v3 credentials on the gateway to process v3 Traps.

ClamAV antivirus definition updates using proxy

Classic Gateway

The gateway ClamAV antivirus utility periodically checks for antivirus definition updates. When the gateway communicates using an external proxy, the request from the gateway to the ClamAV database uses a customer-configured external proxy. Previously, ClamAV made a direct connection for definition updates.

API to enable/disable SIP and Synthetics

Classic Gateway, UI

The gateway management profile has a provision to enable SIP and Synthetics services on the gateway. With this release, you have the option to enable or disable the services using the API.

Restrict unsupported Gateway updates

Classic Gateway, UI

As part of the N-2 support policy, gateway versions N-1 and N-2 can be updated to the latest version (N) from the Setup > Management profile. Any gateway below version N-2 is not supported for the update.

Gateway Syslog forwarding configuration APIs

Classic Gateway

The gateway Web User interface has an option to configure an external Syslog server as a receiver. This functionality permits the gateway to push gateway-generated Syslog messages to the external receiver.

With this release, you have the option to configure this feature using the API.

Dashboard 2.0 | Client-level Sharing


Partner and Client users can now share dashboards with other client users based on role. This facilitates dashboard templatization and replication.

client-level sharing

Limitation: Can only share with client users

Dashboard 2.0 | Metric Tile Gauge Visualization


The metric tile in Dashboard 2.0 now supports a gauge visualization. Gauge charts provide a convenient way to visualize metric values that can arbitrarily increase or decrease within a fixed range.

guage chart

Browser-based Remote Console | General Enhancements

Remote Consoles

Browser consoles are now optimized for better performance.

Suspension of Inactive Reports


Reports that have not been downloaded for an extended interval are now placed in the suspended state. Reporting schedules can be resumed at any time. This helps improve the performance of reporting schedules that are currently in use.

Dashboards 2.0 | Dark Mode


Dashboard 2.0 and the Infrastructure > Search page now support dark mode. Dark mode can be enabled in Profile Details. This provides administrators who are accustomed to a Dark UI/UX a darkened UI/UX with a stark contrast using darkened tones and palettes.

Dark mode

Limitation: Dashboard 2.0 and Infrastructure > Search are the only pages that currently support Dark Mode.

Browser Consoles

Logging and downloading standard console outputs

Remote Consoles

An option is now available to capture and download the standard output from browser-based SSH and Telnet consoles for better incident analysis and faster problem resolution.

Remote consoles


  • Console Logging at the client level must be enabled.
  • Awareness of scriptreplay utility.


Product API updates


New Alert prediction APIs and Resource query endpoints are updated to get resource dnsName attributes.

A new client ID UUID format is now effective when using the API. Client IDs for new clients have a 36-character format. For example: 486k5032-g13a-47b8-a068-bc37e0e7ffee. Refer to the /api/v2/tenants/{orgId}/clients create client endpoint example response. Existing clients are unaffected and continue to use the legacy format: client_xxxx.

Process Automation


You can now automate workflows using process automation APIs. See the API > Automation endpoints documentation.

Updated Gateway API’s


Gateway APIs are optimized with fewer endpoints for querying classic Gateway configurations. See the API > Resource Management endpoint: /api/v2/tenants/{tenantId}/resources/{resourceId}/remoteConsoles documentation.

Browser console APIs


The Browser Console API enables users to configure, identify configured consoles, and query managed resource audit recording data. See the API > Resource Management endpoint: /api/v2/tenants/{tenantId}/resources/{resourceId}/remoteConsoles documentation.

Week of July 13, 2021

Update TypeIssue No.Zendesk IDCategoryChange Description
EnhancementsCON-121352747SNMPSupport monitoring for Dell iDRAC devices through SNMP templates
CON-1350VMwareVMware integration is certified and supports monitoring vCenter 7.x versions
Network BackupsConfiguration backup support for VOSS switches
CON-1729Custom MonitorsNFS mount point monitoring on Linux and Windows
CON-2138SNMPSNMP definitions for Cisco Catalyst 9300
CON-2163SNMPAdd SNMP device type definition for sysObjId:
CON-2186SNMPAdd Varbindings to Existing OIDs and support new OID
CON-2187SNMPEMC Data Domain: SNMP trap support
CON-2293Compute MonitoringGenerate alert notifications for NSXT
ITOM-35254SecurityWeb application scanning 2020
ITOM-40280Remote ConsolesConsole logging in browser consoles
ITOM-4769953226Resource ManagementSome resource attributes unavailable through the API
ITOM-52632Resource ManagementNew resource types for NSX-V and NSX-T
ITOM-52636Cloud-Native MonitoringMetric stream custom container application monitoring
ITOM-52951Remote ConsolesWeb consoles not working when TLS 1.0 and TLS 1.1 are disabled
ITOM-53316Remote ConsolesApache Guacamole upgrade to 1.3.0
ITOM-53774Remote ConsolesLoggers to print connection ID in Catalina logs
ITOM-53824Classic GatewayGateway version 9.0.1 patch to address network configuration and other issues
ITOM-53845UIAdd vSAN disks UI support for host and cluster
ITOM-53926UISupport the service maps search query with ID and name in query string
PI-2029154941Resource ManagementVMWare integration hardware update not in sync
Issues FixedITOM-26486Resource ManagementDevice discovery issues in prodmon
ITOM-52084UIDevice availability changes for Elasticsearch
ITOM-52238Alert ManagementWhile suppressing an alert from advanced search, incorrect success message is displayed
ITOM-52738UIBlank screen when pagination is changed from 10-50 in advanced search
ITOM-52754UIPagination is not working for widgets
ITOM-53163SyntheticsSelect All checkbox is not working in monitor configuration parameters
ITOM-53564Resource ManagementUnassigned cloud provider accounts in Resource Tree menu
ITOM-53713Alert ManagementResource group does not work in alert ML correlation
ITOM-54027Service ManagementDisplays "we are sorry" error page for service desk ticket creation
ITOM-54210Service ManagementService desk create/update all ticketType APIs have invalid Json payload and response structure
ITOM-54277UIWhile enabling the console logging option in client, that client is not showing in some places
ITOM-54292UIListing page error when disk name length exceeds 50 character
PI-2029455045ReportsMonitor Details Report: OpsRamp Template Assignment Report not running to completion
PI-2079555977Cloud MonitoringAWS integration discovery not completing and resources are missing
PI-20953Monitoring ManagementJobs are not completed and are long running as observed in activity tab
Process AutomationProcess automation fails
Network AutomationUnable to export Custom Script data
PI-2118056940Monitoring ManagementAudio video device monitoring memory leak
PI-21207Resource ManagementRAM details are in GB units but values are in MB units
PI-21224Classic GatewayNot showing correct number of volumes and Luns on NetApp integration discovery
PI-2123657065SyntheticsWebservice monitoring: *Down location count* metrics and alerts not triggered after 14 June 2021
PI-2124257086Cloud MonitoringECS service containers not discovered through resource filter
PI-2127457144Alert ManagementMaintenance added to all resources instead of a single device as intended
PI-2128455217Patch ManagementPatch summary email is not sent
PI-2130457031DashboardUnable to save dashboard widgets
PI-2130756983SNMPSame OID can be added multiple times
PI-2131057207Alert ManagementDescription format not preserved when alert escalated to email
PI-2131357245Integration FrameworkConfiguration export/import is not working for the E2-VSP Hitachi VSP integration
PI-2133657189Alert ManagementTriggered alerts notify at random after the initial notification
PI-2137556409UIMetric graph data is not displaying in the alert browser
PI-21388Cloud MonitoringDiscover VPN Service in AWS
PI-21403Classic GatewaySNMP V3 device discovery failing
PI-21410Tenancy and RBACDuplicate roles with same name
PI-21426Tenancy and RBACRole assignments not immediately effective
PI-21451Alert ManagementScheduled maintenance does not work in specific conditions
PI-21453Clustered GatewayNetwork device alerts incorrectly mapped
PI-21468UIProcess automation link sometimes missing
API Endpoint ChangesPI-2115656885OpenAPI SpecificationMissing payload attributes : OAS
ITOM-51572OpenAPI SpecificationOpenAPI specs : Updates in Service Desk Create/Update all ticketType payload examples
ITOM-51760OpenAPI SpecificationFirst response policy creation extended to partner level
ITOM-51766Alert ManagementUpdate Alert correlation APIs
ITOM-53297OpenAPI SpecificationOpsRamp authorization endpoint documentation
ITOM-5345656989OpenAPI SpecificationOpenAPI Specs update : phoneNumberExt as the correct schema attribute
ITOM-53929OpenAPI SpecificationSearch Resource APIs : dnsName attribute in the resources
ITOM-53955OpenAPI SpecificationSDK 1.0 installed 1.0 API specifications
Documentation ChangesDOC-2808Add network topology best practice
DOC-2820Document suspended reports

Week of June 29, 2021

Update TypeIssue No.Zendesk IDCategoryChange Description
CON-1729Custom MonitorsNFS mount point monitoring on Linux and Windows
CON-2070Storage TemplatesDiscovery and Monitoring for Cisco ACI
CON-2085IntegrationsExtend support with default values in the template
ITOM-35254SecurityWeb application scanning 2020
ITOM-53774Remote ConsolesLoggers to print connection ID in catalina logs
ITOM-53921Integration FrameworkFor adapter installed integration, show the management profile UUID and Name on the installed integration page and the beta tag in available integration
PI-2116456916Network AutomationUnable to export the custom script data in OpsRamp
PI-2124257086Cloud MonitoringECS Service containers not discovered using resource filter
Issues FixedITOM-52238Alert ManagementWhile suppressing an alert from Advanced Search, the incorrect success message is displayed
ITOM-52281Device Management PoliciesDevice Management Policies are not applied
ITOM-52778EvaluationFirefox login error
ITOM-53713Alert ManagementResource group similarity does not work in alert ML correlation
ITOM-53782EvaluationBcc email address not notified when the client is deactivated
ITOM-53831UISelecting roles under dashboard sharing results in persistent Loading dialog
ITOM-53930OpenAPI SpecificationOpenAPI Specs update: KB APIs, duplicate specs for share KB article
PI-2029455045ReportsMonitor Details Report: Template Assignment Report not running to completion
PI-2056755589Cloud MonitoringUnknown and Undefined resources found
PI-2060455753Integration FrameworkIntegration issue with ServiceNow
PI-2079555977Cloud MonitoringAWS integration discovery is not completing and resources are missing
Process AutomationProcess automation fails
PI-2126851371UIDiscovery cannot see storage pools, disks, volumes, DP pools, and array groups
PI-2127457144Alert ManagementOne-time maintenance issue
PI-2130756983SNMPThe same OID can be added multiple times
PI-2131357245Integration FrameworkConfiguration export/import is not working for the Hitachi VSP integration
PI-2133657189Alert ManagementTriggered alerts notify at random after the initial notification
API Endpoint ChangesITOM-53929OpenAPI SpecificationOpenAPI Specs update: search resource APIs

Week of June 22, 2021

Update TypeIssue No.Zendesk IDCategoryChange Description
EnhancementsCON-1502SNMPKorenix Switches Monitoring support
CON-2120SNMPShow same type (OID) of traps as alert after receipt by gateway within 30 minutes
ITOM-41268Integration FrameworkIntegrate with Atrium Orchestrator for Automation
ITOM-44361UIAdd ability to save a view
ITOM-53253UISupport safari dashboard
PI-20969UIManagement Profiles selections disabled and firmware upgrade showing blank
Patch ManagementServers not patched and scheduled as expected
PI-2124257086Cloud MonitoringECS Service containers not discovered through resource filter
PI-2126057090AgentThird Party Server Patch Report
Issues FixedITOM-52054Service ManagementSLA Email notifications sent to users even with SLA managament module deselected for the partner
ITOM-52955Core PlatformSome ACL Roles not being deleted
ITOM-53266Monitoring ManagementTemplate creation page loads indefinitely after selecting **Scope** from the drop-down menu
ITOM-53514Monitoring ManagementVMware vSan Attributes are not in the monitoring request
ITOM-53631UIRAM info is incorrect on the Infrastructure > Device Attribute page
ITOM-53727Cloud MonitoringA Blank Column is added for Azure Resource Groups
ITOM-53728Cloud MonitoringCustom Attributes added for non-monitoring cloud resources are not discovered
ITOM-53737OpenAPI SpecificationPassword change using Update user API is successful but unable to log in to the UI
PI-2031055081Classic GatewaySRM appliance monitoring
PI-2056755589Cloud MonitoringUnknown and undefined Resources in OpsRamp Tool
PI-2101056631Integration FrameworkAPI for Email Integrations: specifying default value in parsing rules does not work
PI-2104856712UI504 Error while exporting users
PI-21095Tenancy and RBACCloud accounts not assigned to a user are visible
Alert ManagementAlerts are not cleared after the outage
PI-21141Integration FrameworkUser with the view integration permission set is able to edit the integration
PI-2119556972DashboardAzure curated dashboard throws an error and does not populate
PI-2120556973Patch ManagementPatch installation job is not triggered
PI-21206Resource ManagementVmware discovery: virtual machines are not ported to ESXi but are shown in the servers category
PI-2122357026Tenancy and RBACUsers with View Devices permission can move devices from one site to another
PI-21224Classic GatewayNot showing correct number of volumes and Luns on NetApp integration discovery
PI-2122656923Patch ManagementPatch job not triggered for servers
PI-2123257055UIMetric graphs from custom monitor show as Undefined
PI-2128757195Alert ManagementOpen alerts are not moved from QA-NOC to Allcovered NOC
Documentation ChangesDOC-2644Cloud MonitoringDocument admission control for agent I-installed resources in public clouds
DOC-2785Recommended TemplatesDocument Dell EMC Isilon PowerScale templates
DOC-2787Recommended TemplatesUpdate Korenix JetNet templates to recommended template

Week of June 15, 2021

Update TypeIssue No.CategoryChange Description
EnhancementsCON-1502SNMPKorenix Switches Monitoring support
CON-1561SNMPMemory calculation formula
CON-1606App TemplatesPolycom Trio 8800 device - Discovery Implementation
CON-1733App TemplatesDevelop MSSQL monitoring metrics
CON-1890App TemplatesFCEE MSSQL Monitoring metrics
CON-1977Compute MonitoringIdentify and Update API calls in required format
CON-2004App TemplatesDelete resource implementation for BNA App
CON-2026Compute MonitoringVelocloud-Discovery Implementation
CON-2065Compute MonitoringvSAN Response Changes for Capacity and Performance Metrics
ITOM-45667Clustered GatewayGateway Cluster - Beta: Deployment
ITOM-49179UIUpdate new_ui proxy config
ITOM-51458Alert ManagementExpose ML model turning parameters to the ML correlation policy
ITOM-51557Alert ManagementAbility to heal non-metric based alerts
ITOM-52154UIUpdate profile popover in nav-bar to match new design
ITOM-53098Cloud-Native MonitoringAdd support for ContainerID in agent custom monitoring
ITOM-53253UISupport safari dashboard
ITOM-53272Monitoring ManagementMonitoring Changes for vSAN at Cloud End
ITOM-53356Clustered GatewayIntegrations to support new Gateway HA model along with version
ITOM-53385Monitoring ManagementAdd New Configuration Parameter for VMware vSAN
PI-19867Custom MonitorsAuto self-heal alert for services
PI-20778IMLINKChange the auto decline time
PI-20916Clustered GatewayHCI Metric Improvements
Issues FixedITOM-35450Service ManagementSearch by Request ID drop-down menu is showing blank in user login
ITOM-37665Monitoring ManagementcreateMonTemplates API returning an HTTP status code 200 (OK) even if the POST operation was unsuccessful
ITOM-47699Resource ManagementSome resource attributes are not available through the API
ITOM-49514UIProvide a validation message in Forget Password screen when the 'User name' field is empty/wrong
ITOM-52103Alert ManagementSend message to agent device on manual delete of scheduled maintenance from Pending State
ITOM-52535Remote ConsolesConsole security issues: kill session option for users in browser consoles
ITOM-52737DashboardText/Image Tile Fails to Save after Copy and Pasting
ITOM-53206Resource ManagementIn Infra Resources Tab, after resource open, left-side panel is not displayed
ITOM-53225Core PlatformChange log level to debug for delete metrics
ITOM-53236UIAlert page graph widget UI is not loading properly
ITOM-53389ExportsAlert updated time not getting in Stream Export Alert Payload
PI-20378Remote ConsolesBrowser console issue
PI-20419Cloud MonitoringScan stuck in Executing status
PI-20542Alert ManagementAlerts got generated under scheduled maintenance
PI-20603SecurityDeprecate TLS protocols
PI-20731AgentInstall error Latest script on RHEL 8 and CentOS Stream 8 systems
PI-20736Service ManagementSLA breach reminder issue
PI-20756IMLINKUnable to view tickets in Accepted bucket
PI-20833Patch ManagementPatches installed out of the scheduled window
PI-20917SyntheticsOver 160 synthetics using private collectors stopped populating data
PI-20970Alert ManagementSchedule maintenance window fault
PI-20988ReportsStandard daily "Schedule Maintenance Report" is not completing within 24 hours
PI-21011API FrameworkDevice Management Policy API: Ability to accept special characters for custom attributes
PI-21014Service ManagementJp character garbled in incident page
PI-21026ReportsFix offset values not displayed in the Patch Report
PI-21030Cloud MonitoringDevice list not populating
PI-21037Monitoring ManagementData loss observed for multiple resources belonging to different clients
PI-21052Alert ManagementForecast metric issue
PI-21098Cloud MonitoringProblem with Command
PI-21127Integration FrameworkRHEL SSO Integration
PI-21135Resource ManagementResource update API for "extResourceId"
PI-21206Resource ManagementVmware discovery: virtual machines not ported to ESXi but are shown in servers category
PI-21224Classic GatewayNot showing correct no of volumes and Luns on NetApp integration discovery
API Endpoint ChangesITOM-51769OpenAPI SpecificationChange in Create metric type API response output and response status code
ITOM-53319OpenAPI SpecificationAPI for bulk approval / disapproval of patches documentation
Documentation ChangesDOC-2785Recommended TemplatesDocument Dell EMC Isilon PowerScale templates

Week of June 8, 2021

Update TypeIssue No.CategoryChange Description
EnhancementsITOM-42939Classic GatewayDisplay SNMP firmware, hardware, and software revisions in UI.
ITOM-48962Integration FrameworkExtend the sending events to slow process queue mechanism for read/connection time-outs.
ITOM-51203Core PlatformAdd Msp-level migration functionality for RSA migration.
ITOM-52157Remote ConsolesMap browser consoles resolutions with errors.
ITOM-52490Patch ManagementImprove patch jobs scheduling.
ITOM-53098Cloud-Native MonitoringAdd support for ContainerID in agent custom monitoring.
PI-20855Patch ManagementFix patch jobs not triggered
PI-20922Patch ManagementHandle prefix or suffix space char in patch configuration name.
Issues FixedITOM-47407Integration FrameworkFor SSO users, do not set password flag on initial login.
ITOM-49955DashboardFix device metric data display issue.
ITOM-50532AgentUI instructions changes, dynamic changes in for API server, key, secret, and proxy details.
ITOM-52267API FrameworkFix API endpoint to get the list of service maps returning wrong information.
ITOM-52566Resource ManagementFix defaultRole attribute on role creation.
ITOM-52692API FrameworkCsgrid node detection with the context in active-active environment for gateways.
ITOM-52860Cloud MonitoringFix resource properties collection issue for generic resources.
ITOM-52863UIFix 24hrs time format update in My Profile edit page.
PI-19499IntegrationsFix missing integration alerts.
PI-20169Process AutomationProcess definitions improvements.
PI-20222API FrameworkFix an issue regarding failing API requests for the agent download API.
PI-20258Alert ManagementFix Email delivery of notifications triggered from OpsRamp to customer inbox.
PI-20510Monitoring ManagementFix SNMP discovery.
PI-20555TemplatesEnsure template in sync.
PI-20615ReportsFix an issue causing blank custom metric reports.
PI-20652API FrameworkFix API scheduled maintenance search returning same results for different pages.
PI-20806DashboardFix graphing of gateway collected metric and agent collected metrics from the alert browser.
PI-20872IntegrationsFix a VMware discovery issue.
PI-20925Core PlatformFix an issue causing the Assign Credentials popup window to be empty.
PI-20999Resource ManagementFix an issue regarding lost filters in infrastructure groups.
API Endpoint ChangesITOM-51749API FrameworkUpdate alert actions to suppress alert with snoozeTime.
ITOM-52531Remote ConsolesRemote console managment APIs.
ITOM-52532Remote ConsolesRemote audit recording.
ITOM-52533Remote ConsolesRemote console managment APIs.
ITOM-52635AgentUpdate agent endpoint to download scripts.
ITOM-52697OpenAPI SpecificationManage site resources.
ITOM-52698OpenAPI SpecificationManage site resources.
Documentation ChangesDOC-2072Update alert lifecycle overview.
DOC-2427Add Netflow and Unified Communication monitor documentation.
DOC-2742Provide documentation to clarify gateway chaining.

Week of May 25, 2021

Update TypeIssue No.CategoryChange Description
New FeaturesITOM-46045Device Management PolicyFilter Gateway-managed resources from **Setup -> Resources -> Device Management policies**. This feature helps to identify all gateway managed devices within the client or devices managed by a specific gateway based on the selection criteria.
CON-1620ContentAdded a template for Veritas Cluster Monitoring.
CON-1619ContentAdded a template for Windows Cluster Monitoring.
EnhancementsITOM-47777ReportsThe patch report is enhanced to support custom attributes.
ITOM-49889ReportsThe reports status bar is enhanced to provide more context about the report generation stage.
Issues FixedPerformanceFixed issues that caused slow load times on certain pages.
MetricsFixed an issue that displayed incorrect metric values on certain pages.
SearchFixed an issue that displayed incorrect search results.
API ChangesITOM-48228Resource ManagementOS architecture details are added to the Get Resource API.
Documentation ChangesReferenceUpdated OpsRamp public IP address.
Admin GuideAdded advanced query language (search) quick start and reference.
ITOM-52456Alert CorrelationUpdated alert correlation training file description.
Synthetic MonitorsUpdated Synthetic monitoring template content with additional configuration values.
DOC-2772Synthetic MonitorsUpdated the whitelisted IP addresses for Synthetic monitors.
DOC-2773Synthetic MonitorsUpdated Synthetic monitoring troubleshooting topic.
DOC-2761MonitoringAdded table of G1 agent monitors.
Database MonitorsAdded CONNECT privilege for oracledb.

Week of May 11, 2021

Update TypeCategoryChange Description
New FeaturesInfrastructurev2 Infrastructure search provides partner-level advanced search which supports easier access to resource data across clients.
Agents and gatewaysA client-level critical alert is generated every Monday for agent and gateway-based resources that are at the N-2 version. This alert identifies the number of agents and gateways that is not supported in the next major release.

Week of April 27, 2021

Update TypeCategoryChange Description
New FeaturesDashboardsv2 Dashboards are available for non-automonitoring clients. To gain access, reach out to Support.
Dashboardsv2 Dashboard supports Honeycomb visualization for the metric tile.
Custom AuthenticationAn authentication model (Custom Authentication) is available in outbound configurations which integrates tools that support secured keys in headers or URLs.
EnhancementsInfrastructurev2 Infrastructure search displays alerts from their respective resources within the slideout.
NetApp MonitoringThe following NetApp resources support additional metrics:
  • NetApp Cluster
  • NetApp Filer
  • NetApp Ontap
Process AutomationWorkflow developers and users now have the ability to do searches in the following task types:
  • Notification Tasks (Message Recipients)
  • User Tasks (Assignee Group, Assignee)
  • Platform Service Tasks (Update Incident)
Issues FixedGeneralImproved UI/UX performance and consistency.
Service MapsFixed an issue that resulted in imported services notes not carrying details on their associated resources.
APIPatch complianceThe API gets patch compliance details of resources against a chosen baseline in the patch compliance configuration.
Resource ManagementThe Get Resource API provides identity and zone/region details. This is important for cloud-based resources.
Resource ManagementThe Get Resource API, Search Resources API, AdvancedSearch API now also enter the OS architecture attribute in the response payload.

Week of April 20, 2021

Update TypeCategoryChange Description
New FeaturesAgentAgent self-monitoring for monitoring failures. This feature generates an alert when agent-monitored metrics are interrupted. Also, the generated alert lists the metrics that are not collecting data.
Azure ServicesThe following new Azure services are provided:
  • Azure Front Door
  • Azure IOT Central
  • Azure Media
  • Azure Network Watcher
  • Azure Synapse
  • Azure Virtual Network
ReportsAdded a new standard Alert Escalation Policy Report, which provides a summary of alert escalation policies for selected Partner or Client.
EnhancementsGatewayAdded domain name support for NTP servers. You can configure the NTP server with an IP or a DNS address.
GatewaySNMP read community name is shown in the gateway Web UI Administrative Menu > Setup > SNMP. The community name helps to discover and monitor the gateway using SNMP.
Knowledge BaseKnowledge base articles can be sorted by subject, alphabetically.
ReportsEnhanced the Device Report to include additional device attributes.
Standard reportsStandard reports are enhanced to allow editing after a schedule is created.
Issues FixedAgentImproved UI/UX performance and consistency.
AgentFixed by completely showing the Windows OS build number in the OS attributes section.
SNMP DefinitionsFixed an issue where SNMP definitions were not visible for partner and client users. Users at all levels can view existing SNMP definitions. Also, because users can only submit new SNMP definitions for OpsRamp review, the add button is renamed to Submit. All user submitted SNMP definitions is reviewed for approval by OpsRamp.
ReportsFixed an issue related to the Custom Metric Report where the metric was graphed in bps rather than mbps.
WindowsFixed an issue that caused windows EC2 hosts running on AWS to report an incorrect operating system. This was due to an outdated SDK that has since been updated to reflect correct operation systems names.
LogsFixed an issue that prevented the event log monitor from picking up the event. This issue was due to the use of special characters [, ], {, }, (, ), $, +, *, /. To resolve, use the escape character `\` for special characters with expressions used to capture event logs.

March 2021

We are excited to announce our Spring 2021 (v9) update!

This release focuses heavily on our Discovery and Monitoring solution. Our goal is to provide a streamlined monitoring experience for teams that want visibility into Public Cloud and Kubernetes-based applications and workloads.

Discovery and monitoring


Seamless onboarding and monitoring of public cloud, cloud-native, and Linux agent resources

Newly-created clients have the option to set discovered resources to be automatically monitored. This enhancement greatly simplifies the setup process for getting resources onboarded and monitored.

Resources that qualify for auto-monitoring include:

  • AWS, Azure, and Google Cloud resources
  • Kubernetes resources, including Openshift and K3s
  • Linux agent-based resources (RHEL, SUSE, Oracle Linux, Amazon Linux)
Hybrid cloud onboarding guide

The hybrid cloud onboarding guide focuses on moving administrators from setup and configuration to visualizing performance metrics as quickly as possible.

After the onboarding guide completes, a new dashboard model and a set of curated dashboards are presented. The dashboard model and set of curated dashboards are based on the onboarded integrations and technology.

The resources supported in the onboarding wizard include:

  • AWS, Azure, and Google Cloud
  • Kubernetes
  • Linux agent-based systems (RHEL, SUSE, Oracle Linux, and Amazon Linux)
Alert definition model

Accompanying the new auto-monitoring model, a new alert definition construct is available that allows administrators to streamline threshold settings on metric data. The new model provides enhanced flexibility for setting alerts and a centralized repository of all alert definitions that users set on metric data.

Dashboards 2.0

The new dashboards allow you to create and customize visualizations for your cloud and cloud-native infrastructures. Dashboards 2.0 has a built-in query builder that allows you to write complex queries using Prometheus Query Language. These dashboards currently support the following tile types: rich text, image, line graph, and bar graph. Dashboard 2.0 also offers a robust color palette to format and style your charts and graphs to fit your needs.

Curated dashboards

Curated Dashboards are out-of-the-box dashboards that are configured to give you instant visibility into the status/health of popular cloud/cloud-native services such as AWS, Azure, GCP, and Kubernetes. Curated dashboards can be copied and used as a starting point to create custom dashboards.

Container and cloud-native monitoring

Container-based application detection

With the focus on providing visibility into containerized workloads, native container monitoring is extended to support the discovering and monitoring of containerized applications. Users can visualize application metrics and alert on key performance indicators to ensure that applications are available and running.

Providing visibility into the applications running in containers gives administrators the next level of insight into the services supporting their business applications. Over 25 applications are auto-detectable, including Cassandra, MongoDB, MySQL, and Kafka.

Prometheus metrics integration

The ingestion of Prometheus metrics into the platform is available. Metric ingestion provides data federation across their Prometheus instances and long-term storage of Prometheus metric data.

Enhanced Kubernetes cronjob/job metric support

The Kubernetes agent implementation now collects cronjob and job metrics from kube-state.This enhancement permits visibility into the active jobs running within the kube cluster and enables kube admins to more easily troubleshoot job failures and errors that occur.

CRI-O Runtime Support

The container runtime support is extended to include CRI-O. CRI-O is the default container runtime for RedHat OpenShift. The discovery and monitoring of CRI-O containers is supported. CRI-O provides administrators with additional context about the health and performance of their applications running on the CRI-O container engine.

Filter discovered containers in agent configuration

OpsRamp has extended its container filtering capabilities to allow for administrators to include and exclude containers being discovered and monitored by OpsRamp. You can filter the discovered containers in both the kubernetes and linux agent. This flexibility allows for administrators to only onboard containers that are relevant for their business, and ensure they are only paying for what is important for them.

Public cloud resource support

The public cloud monitoring is now extended to support several key services within AWS and Azure.

  • AWS Connect
  • Azure Blob Storage
  • Azure Table Storage
  • Azure File Storage
  • Azure BatchAI Workspaces
  • Azure BlockChain
  • Azure Databox Edge
  • Azure Logic Integration Service Environment
  • Azure Kusto Clusters

Updated Azure Metric Support:

  • Azure CDN
  • Azure ExpressRoute
Azure monitor event ingestion

Events that are generated by Azure Monitor can now be ingested.

Administrators can post events from the Azure monitor into OpsRamp to federate their event management and reduce event fatigue. Native alert correlation and escalation policies ensure that events are de-duplicated, correlated, and escalated to the appropriate team members.

Block agent installed cloud resources without an integration

Previously, agents installed on cloud resources (AWS, Google Cloud, Azure) without an installed cloud integration automatically connected to OpsRamp. For auto-scaling resources, this often meant that stale resources persisted after the resource was deleted in the cloud provider because agent installed resources are not deleted automatically.

Administrators can configure the option to block cloud resources with an agent installed if there is no matching cloud account ID. This permits administrators to reduce stale resources and ensure that only the resources they care about are onboarded.

Notification and blocking of duplicate cloud account installations across clients

In large organizations, it is not uncommon for many administrators to have access to the same cloud account. Unfortunately, administrators that integrate cloud accounts with OpsRamp might not be able to determine if the account is onboarded previously, and might reinstall it in a separate client. This creates duplicate resources across clients and increases cloud-watch spend. Now, administrators can set configuration to block duplicate cloud accounts across multiple clients.

Datacenter monitoring

Cisco Hyperflex

Discovery and monitoring of the Cisco leading Hyper-converged infrastructure solution, Hyperflex HCI systems, is supported.

Integration covers discovery of Hyperflex components, including clusters, nodes, storage disks, and VMs, monitoring them for performance and availability. Integration also supports event ingestion from Hyperflex into OpsRamp.

Event and incident management

Partner-level first response policy

Users who manage multiple clients on behalf of customers can now create a first response policy at the partner level to significantly reduce the time needed to create and manage alert policies. A single machine learning training file is provided for ease of use and convenience.

First Response Policy

Seasonality time frame selector

To further reduce alert noise and fatigue, the client level first response policy now includes the option of selecting a time frame of up to three months to identify alert seasonality patterns and suppress them. Previously the default was three months of alert data.

Seasonality Time Frame Selector

Custom attribute alert escalation support

Users who have defined custom attributes for their resources and services can now select them during the configuration of alert escalation policies when defining alert conditions.

Custom Attribute Selection

Enhanced webhook-based inbound service management entities

Collaboration integration inbound configurations are extended to support service Requests, problem records, and change record, with incident management. This enhances the capability for integration with webhook-based service management entities.

Generic Webhook Integration

Remediation and automation

Timer boundary event

Often, during the runtime execution of a process automation workflow, there is a need to pause for a specific time interval before continuing to the next task in a sequence flow. The timer boundary event now adds this flexibility when creating workflows.

Timer Boundary Event Process

Permission set

Administrators can now provide secure access to process automation features within the platform to only those users who are required to view or manage workflows.

Create Permission Set

A new search bar is provided to enable automation users to rapidly search for process definitions or process instances that are available to manage and view.

Process Definition Search Bar

Patch management and antivirus

Patch installation progress tracker

Users can now track patch installation progress right from the patch configuration page. You can see the approved, installed and failed patches in the patch configuration in quasi-real-time. This allows the patch administrators to take corrective action on failed devices within the patch window.

Notification for superseded patches

Users can now choose to be notified every time a superseded patch is un-approved. Users subscribing to the patch scan notification email get a summary of all approved patches that have since been unapproved because they are superseded.

Bitdefender antivirus support

Bitdefender antivirus is supported. Users can configure an antivirus update job to update Bitdefender definitions to the latest versions.

Reports and exports

Agent connectivity details in inventory report

The Inventory Report now includes an attribute for the agent connectivity method, for agent-managed devices. This attribute provides information on whether the agent is installed to connect directly or through a proxy.

Include only specific hours of week in reporting period

The customizability of reporting periods is improved by allowing users to report on specific hours for each day of the week. Common usage for this feature is to schedule reports for business operating hours. This change is now available for the Alert Report, Availability Report, and Network Statistics Report.

Metered usage export

A new batch export type is available for exporting resource usage over a time interval. The usage export provides both a breakdown of metered usage by resource type and a breakdown of usage by tenant. This export provides insight into how resource consumption is metered.

UI enhancements and enablement

The new infrastructure search allows you to more easily access resources within a certain client. You can do advanced search queries to find resources and access their recent queries at a later time.

New platform navigation

The new navigation allows users to more easily access platform areas from anywhere on the platform. By moving the core interaction to the top header, users have more horizontal space to do tasks.

Modernized login screen

The default login screen now features a modernized look and feel.

New in-app feature request support

You can now submit feedback within the application by clicking on the top right of your user profile icon to access the Resource Center and clicking Share Your Feedback.

The submitted feedback is reviewed by the OpsRamp team and is used to make future product decisions.

In-app guides

The UI now includes feature guides that educate you about new features. These guides highlight a feature with a short descripton or steps you through the process of using a feature.

In-App Guide Example


The OpsRamp API documentation site is improved and provides the details about the schema and payloads for API endpoints.

Alert management

  • First response policy APIs is extended to the partner level and at tenancy scope. This feature allows the administrator to efficiently manage all client policies.
  • First response policy APIs support a seasonalitytimeframe property. This feature defines the training window and is used to detect patterns. Default: Three (3) months of learning data.
  • Correlation policy APIs are updated to handle Machine Learning attributes using filtering criteria and uploading the training file.
  • Alert API is available to retrieve correlated alerts for a given Inference alert.
  • Alert APIs are available to enable automated uploading of training data and automated learning of machine learning-based policies.


  • Cloud API for K8 defines a default parameter.
  • Collaboration APIs are extended to support change records, service requests, and problem records configurations for webhook-based inbound integrations. This is done by accepting ITSM tools that support webhook-based entities.
  • APIs for outbound configurations are updated to also support multipart attachments.
  • Integration API for VMware supports resource discovery configurations for VMware Compute integrations.

Process automation

Automation APIs are available for designing and managing process workflows.

Deprecated features no longer available

Legacy Java consoles

As announced in an earlier deprecation notice, legacy Java consoles are now end-of-life and the listed features are no longer available.

  • Console launch using VNC
  • File transfer option using FTRANSFER
  • Terminal access using RMSHELL option
  • Teamviewer Integrations

Users can now launch consoles within a browser.

Impacted resource tab

As announced in an earlier deprecation notice, the impacted resources tab and corresponding APIs are removed from the infrastructure page. To gain insight into resource relationships, leverage the native topology explorer and related Topology APIs

Stopped agent support for EOL operating systems

As announced in an earlier deprecation notice, Linux Agent is not supported on CentOS 5.x, Ubuntu 10.x, 11.x, 12.x, and 13.x operating systems because support for the OS has ended.

Week of February 16, 2021


  • Stability: The Resource page is optimized to reduce page load time for several critical user flows. This includes the rendering of the resources page, navigating from resources to resource groups, and loading the resources within a resource group.

Issues fixed

  • Resource Groups: Fixed an issue associated with creating a resource group while using the Add using Query option.
  • Stability: Fixed an issue associated with navigating resources.

Week of January 26, 2021

Issues fixed

  • Service Management: Fixed an issue that caused unexpected email subjects in Incident Notification emails.
  • Notification: Fixed an issue that blocked approval requests from being sent to email from OpsRamp service desk.
  • Agent: Fixed an issue incorrectly handling external parameters for app monitors
  • Agent: Fixed an issue that blocked the older version of agents from updating to the 8.0.0 version.
  • Agent: Fixed an issue causing an incorrect mapping of free disk values.
  • Report: Fixed an issue in inventory reports causing confusion as to what resource attributes were being filtered against.

Week of January 5, 2021


Templates: Added SNMP-based monitoring support for NetApp SolidFire storage infrastructure.

Issues fixed

  • Synthetic Monitoring: Fixed an issue causing alignment issue for metrics on recorded script-based synthetics.
  • Process Monitoring: Fixed an issue blocking editing of Linux agent process monitors within a template.
  • Monitoring Management: Fixed an issue allowing for the creation of duplicate client-level metrics.
  • Availability: Fixed an issue causing agent-installed resources to display the status as Down even though the application represented those as being Up.
  • Service Desk: Fixed an issue preventing editing of My Views within the Service Desk module.
  • Metric Report: Fixed an issue wherein the the Metric report appeared blank despite a successful run.
  • Alert Management: Fixed an issue causing alerts to be generated during the scheduled maintenance period.
  • CPU Information: Fixed an issue causing discrepancies in the listing of CPU information on the Linux installed hosts.