Gateway support policy

OpsRamp supports only gateways with one of the following firmware versions installed:

Relative VersionDescription
NLatest or currently published version.
N-1Previously published version before the current, N, version.
N-2Two versions before the current, N, version.

When new firmware is published, older versions automatically move out of support. Further, a gateway running unsupported firmware, such as N-3 and older, cannot connect to OpsRamp.

New functionality, improvements, bugs, and security updates are always rolled out for the current N version, exclusively. Versions N-1 and N-2, therefore, do not include the latest functionality and security updates. It is strongly recommended that you upgrade to the latest version N soon after version N is published.

Agent support policy

OpsRamp supports only agents with one of the following versions installed:

Relative VersionDescription
NLatest or currently published version.
N-1Previously published version before the current, N, version.
N-2Two versions before the current, N, version.

When a new agent version is published, older versions automatically move out of support. Further, an agent running an unsupported version, such as N-3 and older, cannot connect to OpsRamp.

New functionality, improvements, bugs, and security updates are always rolled out for the current N version, exclusively. Versions N-1 and N-2, therefore, do not include the latest functionality and security updates. It is strongly recommended that you upgrade to the latest version N soon after version N is published.

Gateway hypervisor platforms

The following hypervisors platforms are supported for deploying the gateway:

  • VMWare ESXi
  • Citrix XenServer
  • Microsoft Hyper-V
  • Nutanix Acropolis
  • KVM

Network SNMP-monitored devices

OpsRamp supports SNMP-based monitoring for 3000+ device models across network, storage, and server categories. To get a list of supported device types, browse the app to get detailed information about the supported device:

  1. Log in and go to Setup > Resources > SNMP Device Type Definitions.

  2. Click the Advanced search dropdown to select from the available resources:

    Search resources
  3. Filter the search results by entering the family or specific resource you want to view and click Search.

For example, in the Make field, enter Brocade to display all supported Brocade resources:

Documentation Information Model

Agentless monitoring applications

The following applications can be monitored by the gateway:

ApplicationsWebsiteVersion(s)
ACTIVEMQActiveMQ
ActiveMQ XMLActiveMQ XML
APACHE_CASSANDRAApache Cassandra
Apache CouchdbApache Couchdb
APACHE_FLUMEApache Flume
Apache SolrApache Solr
Apache SparkApache Spark
APACHE_TOMCATApache Tomcat
APACHE_TOMEE_MICRO_PROFILEApache Tomee Micro Profile
APACHE_TOMEE_PLUMEApache Tomee Plume
APACHE_TOMEE_PLUSApache Tomee Plus
APACHE_TOMEE_WEB_PROFILEApache Tomee Web Profile
Cockroach DatabaseCockroach Database
CouchbaseCouchbase
DNS provisioning adapter
ElasticsearchElasticsearch
FluentdFluentd
FTPFTP
GLASSFISHGlassfish
HAProxyHAProxy
HBASE_MASTERHBase Master
HBASE_REGIONSERVERHBase Region Server
HDFS_DATANODEHDFS Datanode
HDFS_NAMENODEHDFS Namenode
HTTPDHTTPD
JETTYJetty
JIRAJira
KAFKAKafka
LIGHTTPDLightTPD
Memcached Cache AdapterMemcached Cache Adapter
MONGO_DBMongoDB
MSSQLMSSQL
MYSQLMySQL
Neo4jNeo4j
NginxNginx
ORACLE_DBOracle Database
POSTGRESQLPostgreSQL
RabbitMQRabbitMQ
Radius Authentication ServerRadius Authentication Server
RedisRedis
RESINCaucho Resin
Sybase DatabaseSybase Database
URL adapter
YARN_RESOURCEMANAGERYARN Resource Manager
YARN_NODEMANAGERYARN Node Manager
ZOOKEEPER_REPLICATEDZookeeper Replicated
ZOOKEEPER_STANDALONEZookeeper Standalone

Application/web servers

ApplicationVersion(s)
Glassfish3.x
HTTPD2.4
IBM WebSphere8.x and above
Jboss AS5.x and above
JBoss Wild fly10 and above
Jetty9.x and above
Lighttpd1.4
Nginx1.x
Oracle Web Logic12 and above
Tomcat8.x and above
Tomcat EE7.x and above

Applications

ApplicationVersion(s)
Active Directory
ActiveMQ1.x, 5.x
ActiveMQ XML
Apache Solr
Apache
Cassandra
Cockroach
Contrail
Couchbase
CouchDB
DNS
Docker
Elasticsearch6.5 and above
Exchange
Fluentd4.6.5
Flume1.8 and above
Hadoop HDFS DataNode
Hadoop HDFS NameNode
Hadoop JobTracker
HAProxy
HBase
IBM Data Power7.x and above
IBM MQ9.x
Internet Information Service
Jira
Kafka2.x and above
KafkaConsumer
Lighttpd
Lync
Memcached
Mongos
Monitd
NEC IP-PBX
Neo4j
Nginx
PostgreSQL
RabbitMQ3.7.8
RADIUS
Redis
Resin
Riak
SharePoint
Solr
Spark3.x
Supervisor
Sybase
Tomcat
URL
ZooKeeper

Server backup tools

VendorVariantVersion(s)
AcronisAcronis Backup
AsigraAsigra Cloud Backup
Datto BackupShadowProtect Backup
DellAppAssure Backup

Microsoft Windows desktop

VendorOperating SystemVersion(s)
Microsoft WindowsWindows 7 and Above32 bit & 64 bit

Servers

VendorOperating SystemVersion(s)
Microsoft WindowsWindows 2012 and above64 bit
LinuxAmazon Linux 2012.332 bit & 64 bit
CentOS 6.x and above32 bit & 64 bit
Fedora 31.x and above32 bit & 64 bit
Oracle Linux 6.x and above32 bit & 64 bit
RedHat 6.x and above32 bit & 64 bit
SUSE Linux 11.4 and above32 bit & 64 bit
Ubuntu 14.x and above32 bit & 64 bit
Rocky Linux 8.4 and above32 bit & 64 bit
AlmaLinux 8.3 and above32 bit & 64 bit
FreeBSDFreeBSD 10.x, 11.x, 12.x64 bit

Hypervisors

VendorVariantVersion(s)
VMwareVMware ESXi Host
CitrixXenServer

Public clouds

VendorVariantVersion(s)
AmazonAPI Gateway
Auto Scaling
Auto Scaling Groups
AWS AppStream
AWS AppSync
AWS Athena
AWS CloudHSM
AWS CloudSearch
AWS Cognito
AWS DocumentDB
AWS EventBridge
AWS GameLift
AWS Glue
AWS Guard Duty
AWS Inspector
AWS Key Management Service (KMS)
AWS Lex
AWS Elemental MediaConnect
AWS Elemental MediaConvert
AWS Elemental MediaPackage
AWS Elemental MediaTailor
AWS managed Streaming for Kafka (MSK)
AWS NAT Gateway
AWS Neptune
AWS OpsWorks
AWS SageMaker
AWS Transit Gateway
AWS Translate
Billing Metrics (thru S3)
Cloud Provider
CloudFront
Developer Tools
Dynamodb
EC2 ContainerService(Cluster)
EC2 ContainerService(Service)
EC2 Instance
Elastic IPs
EMR
ElastiCache Node
ElastiCache
Instances
IoT
Keypairs
Kinesis
Lightsail
Load Balancer
Global Secondary Index
Gateway Volume
Lambda
Machine Learning
MQ
Network Interfaces
Placement Groups
Redshift
RDS
Redshift Cluster Node
Route 53
Security Groups
Simple Workflow (SWF)
SNS
SQS
Storage Gateway
Volume
VPC
>VPN
Web Application Firewall
Microsoft AzureAnalysis Services
API Management Service
Application Gateways
AppServices
Automation Runbooks
Automation Accounts
Availability Sets
Azure Active Directory
Azure AD B2C
Azure Application Insights
Azure Database MySQL servers
Azure SQL Elastic Pool
Azure Service Bus
Azure Route Table
Azure Traffic Manager Profiles
Azure Virtual Machine Scale Set
Azure Virtual Networks
BatchAccounts
Biztalk Services
CDN (CDN endpoints)
CDN Profiles
Cloud Provider
Cognitive Services Account
Classic Virtual Network
Container Services
Customer Insights Hub
Data Factories
Data Lake Analytics Accounts
Data Lake Store Accounts
Device
Device IoT Hub
Devices Provisioning Services
Disks
DocumentDB Accounts
Elasticpools
Event Hub Namespaces
Express Route Circuits
HDInsight clusters
Hosting Environments
Insights
Insights Autoscale Settings
KeyVaults
Load Balancers
Local Network Gateways
Logic workflows
Machine Learning commitment Plans
Machine Learning Workspaces
Machine Learning Experimentation Accounts
MultiRole Pools
Network Security Groups
Network Connections
Notification Hubs
Notification Hubs Namespaces
Operational Insights Workspaces
Operations Management Solutions
Operating System Disks
Portal Dashboards
PostgreSQL Servers
Public IP Addresses
RecoveryServices Vaults
Redis Caches
Reserved IP address
Resource Groups
RestorePoint Collections
Route Tables
Scheduler Jobcollections
Search Services
Server Farms
Service Fabric clusters
SQL Databases
SQL Managed Instance
SQL Servers
Storage Accounts
Storage Volume
Stream Analytics Streaming Jobs
Traffic Manager Profiles
Traffic Profile Manager
Virtual Machine Scale Sets
Virtual Machines
Virtual Networks
Virtual Network Gateways
Virtual Networks (classic)
VM Images
WebApp
Websites Slots
WorkerPools
GoogleAppEngine (Standard/Flex)ServiceVersionInstance
BigData
BigQuery
Bigtable
Compute Engine
Container Engine
Dataflow Job
Dataproc Cluster
Google Compute Engine
Google Cloud Composer
Google Cloud Filestore
Google Cloud Firebase
Google Cloud Memory Store for Redis
Google Cloud Run
Google Cloud TPU
Google Cloud Tasks
Key Management ServiceKeyringKey
Machine Learning EngineModelVersionJob
NetworkingLoadbalancingCloud DNS
Spanner
Storage

Compute

VariantVersion(s)
Azure StackAzure Stack Hub 2102
Bare metal
HP OneView5.x
Hyperflex4.x
Hyper-V Windows Server2012 and above
Nutanix APIv1 version
UCS3.x and above
vCenter Appliance6.x, 7.x
VMWare6.x, 7.x
Xen Server7.x

Databases

VendorVariantVersion(s)
Cassandra311x or higher
Cockroach DB2.1.6 or higher
CouchbaseCouchbaseEnterprise version 4.5.0 or higher
CouchDBCouchDB1.5 or higher
DB211.5 or higher
HBase
HDFS
MCache
MongoDB2.6.10 or higher
MicrosoftMSSQLMS SQL Server 2008 or higher
MySQLMySQL Server 5.x and above
Neo4j
OracleOracle DB12.2.0.2 or higher
PostgreSQL9.2 or higher
Redis
SybaseSybase ASE 160 or higher
YARN
Zookeeper

Network

VariantVersion(s)
BrocadeAPI and SNMP
Brocade ICX
Contrail Controller
Cradlepoint
MerakiAPI
UCMAPI
ViptelaAPI
Vyatta
Wireless Device

Storage

VendorVariantVersion(s)
CohesitySecondary Storage Appliance
DellEqualLogic PS Series
EMCClariion
Isilon(PowerScale)
RPA
VMAX
VNX
VNXe 3100 and 3300 Series, VNX 5100, 5300, 5500, 5700 and 7500, VMAX 10K, 20K and 40K, EMC XtremIO, EMC VPLEX, EMC RPA, CLARiiON
VPLEX
XtremIO
HitachiHCI
HNAS
VSP G200/370/400/600/800/900 and VSP F200/400/600/800/900
VSP (Tuning Manager)
HPEVA
LeftHand SAN P400 Series
IBMStorwize Family
NetAppCluster
FAS Series
Filer
Pure Storage
SMIS (4-plus Models)

Switches

VendorVariantVersion(s)
Arista7000 Series
BrocadeICX
300 SAN Switch
VDX Models
CiscoCisco MDS 9000 Fabric Switches
Cisco Catalyst Switch 2000 series
Cisco Catalyst Switch 3000 series
Cisco Catalyst Switch 4000 series
Cisco Catalyst Switch 4500 series
Cisco Catalyst Switch 5000 series
Cisco Catalyst Switch 6500 series
Cisco Catalyst Stack Switch 3750 series
Cisco Catalyst Stack Switch 2960 series
Nexus 7000 Series
Nexus 6000 Series
Nexus 5000 Series
Nexus 4000 Series
Nexus 3000 Series
Nexus 2000 Series
Nexus 1000 Series
DellPowerConnect 3000 Series
PowerConnect 6000 Series
HP24-Port FC Module Series
5120-28C-PWR-EI Series
CN051XJ05R Series
DS-300B Series
Flex-10 Enet Module Series
GbE2c Series
HP-3800S Series
J4813A ProCurve Switch 2524 Series
J4899A Series
J4903A Series
J4904A Series
J8692A Series
3500yl-24G Series
J8693A Series
J8697A Series
J8698A Series
J9086A Series
J9089A Series
J9145A 2910al-24G Series
J9146A Series
J9147A 2910al-48G Series
J9148A Series
J9279A Series
J9311A Series
J9624A Series
J9625A Series
ProCurve Switch 2810-24G Series
V1910-24G Series
V1910-48G Series
QuantaT1xxx
T3xxx
Cisco MerakiMSxxx - PoE Switch
Korenix JetnetJetnet6059G
Jetnet5310G
Jetnet5010G
Jetnet4508V2

Routers

VendorVariantVersion(s)
Cisco Router800 Series
1800 Series
1900 Series
2800 Series
2900 Series
3900 Series
Juniper NetworkBX Series
CTP Series
E Series
EX Series
J Series
JCS1200 Series
M Series
MX Series
T Series
Cisco MerakiMXxx Series

Firewalls

VendorVariantVersion(s)
Cisco5500 and 5500-X Series Next-Generation Firewalls
Cisco ASA Series
Cisco ASA 1000V Series Cloud Firewall
Cisco ASA Next-Generation Firewall Services
Cisco IOS Firewall
Cisco PIXOS Firewall
Cisco Virtual Security Gateway for Nexus 1000V Series Switch
Juniper Networks SeriesIDC Series
ISG Series
NetScreen/td>
SRX100 Series Low-End
SRX210 Series Low-End
SRX220 Series Low-End
SRX240 Series Low-End
SRX550 Series Mid-Range
SRX650 Series Mid-Range
SRX1400 Series Mid-Range
SRX3600 Series High-End
SRX5600 Series High-End
SRX5800 Series High-End
SSG Series
Unified Access Control
Palo Alto NetworksPA-5XXX Series
PA-4XXX Series
PA-3XXX Series
PA-2XXX Series
PA-5XX Series
PA-2XX Series
SonicWallSonicWall Firewall
WatchGuardWatchGuard Firewall

Load balancers

VendorVariantVersion(s)
BrocadeFoundry Device
F5 NetworksBIG-IP
HA Proxy

Network cloud controllers

VendorVariantVersion(s)
Juniper NetworksContrail Controller
CradlepointCradlepoint
Cisco MerakiCisco Meraki Cloud Controller
NECNEC-IP PBX
CiscoViptela

WLAN AP and controllers

VendorVariantVersion(s)
Aruba620-US
650
3200-US
3400-US
3600
CiscoAironet Access Point 1240 Series
ASA Services Module 7600 Series
MeruMC3000 Series
Cisco MerakiMR00 Series

Other network and security resources

VendorVariantVersion(s)
Barracuda NetworksWeb Filter
Blue CoatProxySG
CiscoContact Center Manager
Check PointCheck Point Safe@Office
FortinetFortiGate Performance

Cisco VoIP and Unified Communications Manager (UCM)

VendorVariantVersion(s)
CiscoUnified Communications Manager (UCM)5.x, 6.x, 7.x, 8.x, 9.x and 10.x series
Unified Communications Express (UCME)7.x, 8.x, 9.x and 10.0 series
Unity Connection7.x, 8.x, 9.x and 10.x series
Unity Express7.x and 8.x series
Unified Contact Center Enterprise7.x, 8.x and 9.x series
Unified Contact Center Express7.x, 8.x and 9.x series

Converged infrastructure

VendorVariantVersion(s)
CiscoUnfied Computing System (UCS)

Power

VendorVariantVersion(s)
APC CorpSwitched Rack Power Distribution Unit (PDU)
Server TechnologySentry Switched Cabinet Distribution Unit (CDU)

Printers

VendorVariantVersion(s)
HPJet-Direct Print Server and LaserJet CP1525nw

Configuration management

Antivirus updates

VendorVariantVersion(s)
AVGAntivirus
AvastAntivirus
eScanAntivirus
ESETAntivirus
KasperskyAntivirus
McAfeeAntivirus
MicrosoftSecurity Essentials
Windows Defender
PandaAntivirus
Panda Endpoint Protection
SophosAntivirus
SymantecEndpoint Protection
Trend MicroAntivirus
Deep Security
VIPREBusiness
WebrootAntivirus
BitdefenderAntivirus

Third-party application updates

ApplicationVersion(s)
CCleaner
FileZilla
Google Chrome
Java 8
Mozilla Firefox
WinRAR
WinSCP
Wireshark
WinZip

Operating system patching

VendorVariantVersion(s)
LinuxCentOS 6.x and above
RedHat 5.3 and above
Oracle Linux 5.3 and above
Ubuntu 13.x and above
SUSE Linux 11 and above
WindowsFor Desktops, Windows 7 and above
For Servers, Windows 2012 and above

Network configuration backup

VendorVariantVersion(s)
Arista NetworksSwitch (EOS) or (ADEOS)
AdtranSwitch (ADTRANOS)
Aruba NetworksWLAN Controller - (ARUBAOS)
A10 NetworksLoad Balancers - (ACOS)
BrocadeNetwork OS - (NOS)
Fabric OS - (FOS)
Brocade Communications Systems - Switch (IRONWARE)
CiscoAdaptive Security Appliance - (ASA)
Cat5 - (CATOS)
Firewall - ASA Series
Internetwork Operating System - (IOS)
Load Balancer (CISCOACSW)
Nexus Switch - (NXOS)
PIX Firewall - (PIXOS)
Wide Area Application Services OS - (WAAS OS)
Wireless LAN Controller WLC - (IOS)
Colubris NetworksWLAN Controller (COS)
CitrixNetScaler
DellForce10
IronWare
Switch (DellPC)
Extreme NetworksSwitch (ExtremeXOS)
F5 NetworksLoad Balancers (F5TMOS)
HPFabric OS - (FOS)
ProCurve
Juniper NetworksJunOS
Mobility System Software - (MSS)
NetScreen ScreenOS
NetAppFabric OS - (FOS)
Palo Alto NetworkPANOS
IOSSmall Business Switches (SBIOS)
NetAppFabric OS - (FOS)
Meru NetworksWireless LAN Controller (MERUOS)
VyattaVyatta Software
Wind River SystemsVxWorks OS

Third-party integrations

Available integrations

FeatureVariantVersion(s)
MonitoringAlert Logic
AppDynamics
Datadog
Dynatrace 1.183.1
Elastic Log
Email Alerts
Logz.io
Micro Focus Operations Manager i
New Relic
Nimsoft
Operations Management Suite (OMS)
Oracle Enterprise Manager
Prisma Public Cloud
Prometheus
Pingdom
Site24x7
SolarWinds
Splunk
Stackdriver
Sumo Logic
Sysdig
ThousandEyes
Zabbix
ITSMAutotask
BMC Remedy
CA SDM
Cherwell
ConnectWise
Email Requests
Freshservice
JIRA
Manage Engine ServiceDesk Plus
REST API
ServiceNow
Zendesk
CloudAWS
Azure
Google
Pure Storage
OtherCyberArk
Microsoft Windows serverNEC UNIVERGE PC Pro

Authentication

FeatureVariantVersion(s)
Single Sign-On AuthenticationOkta SSO
OneLogin SSO
ADFS
Centrify
Two Factor AuthenticationYubiKey
TOTP
FIDO U2F

Web browsers

OpsRamp supports the current and previous major releases of Mozilla Firefox, Google Chrome and Microsoft Edge. Each time a new version is released, support for that version starts and support for the third most recent version ends.

Example:

Microsoft Edge released version 44 and OpsRamp supports versions 44 and 42, because Microsoft Edge does not have version 43 and there is no support for Version 41.

Supported BrowserVariantVersion(s)
Mozilla FirefoxLatest shipping releases and the release before the latest shipping release
Google ChromeLatest shipping releases and the release before the latest shipping release
Microsoft EdgeLatest shipping releases and the release before the latest shipping release

Others

Integrated Dell Remote Access Controller (iDRAC)

VendorVariantVersion(s)
DellIntegrated Dell Remote Access Controller (iDRAC)

HP Integrated Lights-Out iLO

VendorVariantVersion(s)
HPHP Integrated Lights-Out iLO