The following are the key specifications and configuration parameters of the Remote Control Usage app:

  • Description: Once you configured this app you can see a detailed list of remote control console sessions that occurred in the reporting period.
  • Configuration Parameters:
    • Select Client: You can select a single client/ All clients from the dropdown list. Only selected client data will get into the report.
    • Analysis Period: Supported analysis periods are: Last 24 hours, 7 days, Last Month, Last 3 Months, and specific period.
    • Formats: Reports will be generated in PDF and XLSX formats.
  • Supported users accounts: Partner/Client Level.

Sample of Remote Control reports in PDF format:

Reporting apps

Sample of Remote Control reports in XLSX format:

Reporting apps

Next Steps

Refer to the Installation documentation on how to install and configure the apps.