Overview

Reporting Apps give users the ability to run analytics on their IT environment. Users can see a breakdown of their IT assets by resource type and a server distribution based on utilization. Reports from Reporting Apps are now available in PDF and XLSX formats.

Below are the key features of Reporting Apps:

  1. See analytics in a browser: The user is able to see the analytics report in a browser.
  2. Download analytics: Users can export analytics reports in PDF or XLSX format and view them offline.
  3. Re-run analysis: The user’s environment changes on a daily basis. As a result, environmental analysis varies on a daily basis, and whenever users want to get the most recent data they can re-run the same analysis.
  4. Run analysis on a schedule: For the user’s large environment, users can schedule to run analysis as needed and see the reports every day after logging in to the system; there is no need to wait for more time to run analysis and download the report.
  5. Send analysis on a schedule: Send analysis to MSP’s own users.
  6. Storage: The generated reports (PDF or XLSX) from apps can be stored only in AWS and Ceph type of open-source storage systems.

Types of Reporting Apps

Below are the types of supporting applications listed under the Reporting Apps:

  1. Asset Insights
  2. Metered Usage Insights
  3. Software Inventory
  4. Asset Inventory
  5. Remote Control Usage
  6. OPS 360 for Patching
Reporting apps

Permission Required

  • Users required administrator level permissions to install and uninstall the reporting apps.
  • You will see the following message on the Installed page, if no apps are installed or if all of the apps are uninstalled.
    Reporting apps
  • You will see the following message on the Available page, if all the apps has been installed.
    Reporting apps
  • You will see the following message, if any apps are not supported in a specific scope (Partner/Client/SP level).
    Reporting apps

Specifications

This section describes the purpose of each app, the supported formats, analysis periods, and other limitations.

Asset Insights

  • Description: This application gives users inventory information of their managed devices and also, you will be able to see the trends and breakdowns of your IT assets. For example: Total managed resources, Top managed resources.
  • Formats: Reports will be generated in PDF and XLSX formats.
  • Analysis Period: Only support Snapshot option to analysis the report.
  • Supported users accounts: Only Partner Level

Metered Usage Insights

  • Description: This application shows you your OpsRamp usage over the metering period. For example: Total unweighted devices, weighted devices
  • Formats: Reports will be generated in PDF and XLSX formats.
  • Supported users accounts: Only Partner Level
  • Analysis Period: Supported analysis periods are: Current Period, Last Period, Specific Period.

Example of current period:

  • Current time :math:=`10:00 AM UTC, July 31.
  • Current period: 12:00 AM UTC, June 1 - to 11:59 PM UTC, June 30
  • Current period: 12:00 AM UTC, July 1 - to 10:00 AM UTC, July 29.

Example of last period:

  • Current time :math:=`10:00 AM UTC, July 31.
  • Last period: 12:00 AM UTC, June 1 - to 11:59 PM UTC, June 30
  • Current period is the month of July.
  • Last period is the month of June.

Example of specific period:

  • The specific period given the user is May, 2022.
  • Specific period: 12:00 AM UTC, May 1, 2022 - to 11:59 PM UTC, May 31, 2022.
  • Current time: 11:55 PM UTC, July 31, 2022.

Software Inventory

  • Description: Once you configured this app you can see detailed list of installed a Applications and Services for each device.
  • Formats: Reports will be generated in only XLSX format.
  • Analysis Period: Only support Snapshot option to analysis the report.
  • Supported users accounts: Only Partner Level

Asset Inventory

  • Description: Once you configured this app you can able to see detailed list of your resources.
  • Formats: Reports will be generated in only XLSX format.
  • Analysis Period: Only support Snapshot option to analysis the report.
  • Supported users accounts: Only Partner Level

Remote Control Usage

  • Description: Once you configured this app you can see detailed list of remote control console sessions that occurred in the reporting period.
  • Formats: Reports will be generated in PDF and XLSX formats.
  • Analysis Period: Supported analysis periods are: Last 24 hours, 7 days, 3 months, 6 months, and specific period.
  • Supported users accounts: Only Partner Level

OPS 360 for Patching

  • Description: This application provides an overview of patch management once you configured this app.
  • Formats: Reports are generated in PDF and XLSX formats.
  • Patch Category: This application supports patch category as- Critical, Security, Feature Packs, Update Rollups, and Updates.
  • Analysis Period: Only support Snapshot option to analyze the report.
  • Supported users accounts: Only Partner Level.

Installation of Reporting Apps

Follow the below steps to install any of the Reporting Apps:

  1. Go to Reports > Reporting Apps.
  2. Click the Available tab to see all the available Reporting apps.
  3. Click ADD to install the required Reporting app.
    Event Management
  4. Now, if you want to see the installed apps click the Installed tab.

Configurations of Reporting Apps

Configuration process is the same for all the apps except for a few minor changes, so given example for one app to configure with all the required steps.

To configure the Asset Insights app, follow the below steps:

  1. Go to Installed tab.
  2. To configure the Asset Insights app, click on the app card to open it.
  3. In configuration Parameter section:
    • Analysis Period: Default analysis period as Snapshot is selected.
    • Format: Choose the format (PDF or XLSX) of your report to be generated.
  4. Once you have selected the configuration parameters, click Run.
Event Management
  1. Once run has successfully completed, you will be able to save and download the report in (PDF and XLSX) format.
  1. To save your run as analysis, click on Save button.
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  1. Next, fill in the following details in the Save as Analysis page:

    • Analysis Name: Give the name to your analysis
    • Run on Schedule: If you want to schedule your run, enable this option and configure the following fields. (This is optional)
      • Daily: Select this option to run your analysis on a daily basis and can configure by choosing the available time preference.
      • Weekly: Select this option to apply to run your analysis on a weekly basis. Configure weekly schedule by selecting the available time preference.
      • Monthly: Select this option to apply to run your analysis on monthly wise only. Configure this by selecting the number of days in a month.
      • Recipient Users: Select the users from the list to send the report notification.
      • Message: You can add your message here, if not added anything the system will send with a default message subject. Date and time in subject is referred to completion of time.
  2. Finally, click Save button.

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  1. After you’ve saved your run as analysis, you can find it under the Analysis section.
  2. You will have the following options to take action against each saved analysis:
    • Run Now: Use to run the individual analyses again.
    • Copy: Use this option if you want to duplicate this analysis.
    • View Run: Click to see the current status of the run.
    • Edit Schedule: Use this option to change the scheduled date for analyses.
    • Rename: Use this option to rename any analysis that you want to change the name.
    • Remove: Use this option to delete an analysis from the list if it is no longer relevant.
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  1. To see status of your run, click the Recent tab. You will have following information in the Recent Runs page:
    • Created date: You can see when this run has been created. You can sort the list based on the created date.
    • Created By: You can see who has created this run.
    • Status: View the status of run such as: Pending, Running, completed, or failed. We can sort and search the list based on Status.
    • Download: Click on either PDF or XLSX to download the reports.
    • Refresh: Click the Refresh button to refresh the page.
    • Search: Use the search field to filter runs based on their status.
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  1. Click Back To Overview at the upper right corner to return to the Overview page.

Uninstallation of Reporting Apps

If you do not want to use the Reporting app, you can uninstall it from your system by following the steps below:

  1. Go to Reports > Reporting Apps.
  2. Click the Installed tab to see all the installed apps.
  3. Click the three-dot symbol that appears below the apps, and then click the Remove button.
    Reporting apps
  4. Now a dialogue box will appear, enter the reason for the uninstallation and then click Uninstall. Once you uninstalled the app, its associated analyses and runs can’t be reversible.
    Reporting apps
  5. You have now successfully uninstalled the Reporting app.