Introduction
The Documentation Assistant, available under the search icon in the OpsRamp portal, is an AI-powered assistant designed to help users quickly retrieve information from the documentation portal. By simply entering a query, users can receive relevant documentation links and answers, reducing the time spent searching for information manually.
The chatbot enhances user efficiency by providing instant responses to queries related to product features, troubleshooting steps, configuration details, and best practices. This ensures that users get the right information at the right time without navigating through extensive documentation.
Warning
AI-generated content may be inaccurate or incomplete. While AI assists in data retrieval, it is recommended to review and validate the generated results before using them.Key Features of the Documentation Assistant
- Instant Information Retrieval - Quickly fetches relevant content from the documentation portal based on user queries.
- AI-Powered Search - Understands natural language queries for improved accuracy.
- User-Friendly Interface - Provides clear, concise, and structured responses.
- Efficient Troubleshooting - Helps users find solutions without manual browsing.
How Documentation Assistant Helps Customers
- Saves Time - Eliminates the need to manually browse extensive documentation.
- Improves Support Experience - Provides quick answers, reducing dependency on support teams.
- Ensures Accuracy - Delivers reliable documentation references for better decision-making.
Use Documentation Assistant
To select your client, click the Client dropdown available in the upper left corner of the dashboard and enter the client’s name.
Select your client from the list.
Click the Search icon available in the upper-right corner of the dashboard. The search bar appears.
Select the DOCS option from the dropdown.
Enter your query in natural language.
The chatbot retrieves relevant documentation and displays the best-matching results.
Click on the suggested links to view the full details in the documentation portal.
Refine your query if needed to get more specific results.