Autotask integration

  • Effective Date: November 2021
  • Announcement Date: April 2021

As of the effective date:

  • Autotask integrations are upgraded to support v1.6 API/SOAP calls.
  • Autotask v1.5 API/SOAP calls on outbound configurations are not supported.

Legacy Webhook URI for Alerts and Incidents

  • Effective Date: September 2021
  • Announcement Date: June 2020

The following integrations that use the legacy webhook URI for alerts and incidents inbound communication is not functional after the effective date. This applies only to installed integrations that use the legacy format and for which users are recommended to replace the existing legacy URI with the following format:

Alert

Alert Logic

ApplicabilityURI
Legacy URIhttps://api.opsramp.com/integrations/alertlogic/{tenantId}/alerts?vtoken={token}
New URIhttps://api.opsramp.com/integrations/alertsWebhook/{tenantId}/alerts?vtoken={vtoken}

Pingdom

ApplicabilityURI
Legacy URIhttps://api.opsramp.com/integrations/pingdom/{tenentId}/alerts?vtoken={token}
New URIhttps://api.opsramp.com/integrations/alertsWebhook/{tenantId}/alerts?vtoken={vtoken}

NewRelic

ApplicabilityURI
Legacy URIhttps://api.opsramp.com/integrations/newrelic/{tenentId}/alerts?vtoken={token}
New URIhttps://api.opsramp.com/integrations/alertsWebhook/{tenantId}/alerts?vtoken={vtoken}

Incidents

Autotask

ApplicabilityURI
Legacy URIhttps://api.opsramp.com/integrations/autotask/{clientId}/incidents/{vtoken}
New URIhttps://api.opsramp.com/integrations/incidentWebhook/{clientId}/incidents?vtoken={vtoken}

Jira

ApplicabilityURI
Legacy URIhttps://api.opsramp.com/integrations/jira/{clientId}/incidents/{vtoken}
New URIhttps://api.opsramp.com/integrations/incidentWebhook/{clientId}/incidents?vtoken={vtoken}

Metric model naming format

  • Effective Date: July 2022
  • Announcement Date: September 2021

The metric format is changing to the industry standard Prometheus Data Model metric format.

The current dotted notation for metric names, this.is.a.metric, will change to an underscore notation: this_is_a_metric.

This transition requires no actions on your part. Continuity of product experience is maintained during the transition to the new format. Metrics names is valid in both old and new formats until July 31, 2022.

Metrics histories and new metrics monitored on resources will simultaneously be available in the old and new metric format, starting September 1, 2021, until July 31, 2022.

You can continue to view metrics in the UI and access metrics using the metrics API in both the old and new formats until the switch-over date.

Beginning the day after the switchover date, metrics is available only in the new format and is no longer be available in the old format.

Status/State metric

  • Effective Date: November 2021
  • Announcement Date: August 2020

As of the effective date: Status/State metric is no longer available.

This metric is derived from the discovery of resources and is not tied to the health of the actual resource in the respective cloud provider. Currently, this metric is heavily tied to the availability of cloud resources. Accordingly, the availability metric is transitioned to a new metric, which is dependent on the cloud resource type.

Status/State Metric