The process automation variables or tokens are values that are used in process definitions as dynamic values. These represent the data in the instance. The variables are predefined and must be selected from the Typeahead drop-down list that appears based on the input type. The variables can be accessed through the process definition design canvas properties.

Variables are contextual to the process, and have the following types:

  • string
  • date
  • objects
  • boolean

Variable values come from the following:

  • alerts
  • incidents
  • resources
  • JSON
  • scripts
  • integrations

Variables example

The following example shows you how to access available variables in the design canvas properties. You will start with an alert StartEvent named Alert Start that takes an alert as input and has an appended User Task named My User Task.

Process Definition Start

Add a dynamic Subject to the task using the alert subject.

  1. In the Subject field, enter a $, and the Alert_Start event is displayed in a list below the Subject field, select the Alert_Event.

    • The option displayed below the subject field is a result of the input provided in the Input Type field in the Alert Start event.
    • If you provide Alert as the input, alert is displayed.
    • If you provide Incident as the input, incident is displayed.
    • The period is used to display the variables at each step in the process workflow. If there are no more variables in the workflow, a list will not be displayed when you enter a period.
    Process Definition Select Step 1
  2. In the Subject field, after $Alert_Start, enter a period . and alert is displayed in a list below the Subject field, select alert.

    Process Definition Select Step 2
  3. In the Subject field, after $Alert_Start.alert, enter a period . and the alert variables are displayed in a list below the Subject field. Enter s in the list to filter the attributes starting with s and select subject.

    Process Definition Select Step 3

    The user task now uses the subject of the input alert as the task subject.

    Process Definition Select Step 4

The following example shows how variables can be used to dynamically populate task properties in the Subject, Description, and Priority fields.

Process Definition Variables

In addition to alert, incident, and resource properties, you can also use variables to pass the output of one task to another task including script output and JSON fields.

Available variables

The following table lists the available process automation variables. The variables can be string, date, objects, or boolean values.

Incident variables

Use the following variables when accessing the incident data.

Incident VariablesVariable Representation
NameInner FieldsTypeSignal Start EventSequenceFlowsExample
assignedTo
emailString$assignedTo.email$TASK_NAME_OR_ID.incident.assignedTo.email$assignedTo.email = "firstname.lastname@opsramp.com"
firstNameString$assignedTo.firstName$TASK_NAME_OR_ID.incident.assignedTo.firstName$assignedTo.firstName = "firstname"
idNumber$assignedTo.id$TASK_NAME_OR_ID.incident.assignedTo.id$assignedTo.id = "1112"
lastNameString$assignedTo.lastName$TASK_NAME_OR_ID.incident.assignedTo.lastName$assignedTo.lastName = "view1233"
loginNameString$assignedTo.loginName$TASK_NAME_OR_ID.incident.assignedTo.loginName$assignedTo.loginName = "Alertview"
uuidString$assignedTo.uuid$TASK_NAME_OR_ID.incident.assignedTo.uuid$assignedTo.uuid = "USR0000000XXX"
assigneeGroup
descriptionString$assigneeGroup.description$TASK_NAME_OR_ID.incident.assigneeGroup.description$assigneeGroup.description = "User group created today"
idNumber$assigneeGroup.id$TASK_NAME_OR_ID.incident.assigneeGroup.id$assigneeGroup.id = "35793"
mspIdNumber$assigneeGroup.mspId$TASK_NAME_OR_ID.incident.assigneeGroup.mspId$assigneeGroup.mspId = "159"
nameString$assignedTo.name$TASK_NAME_OR_ID.incident.assigneeGroup.name$assigneeGroup.name = "UGroup 21June"
uuidString$assigneeGroup.uuid$TASK_NAME_OR_ID.incident.assigneeGroup.uuid$assigneeGroup.uuid = "USRXXX-xxx00b0e-f1a1-xx9b-a3db-fef0d279dxxx"
businessImpact
idNumber$businessImpact.id$TASK_NAME_OR_ID.incident.businessImpact.id$businessImpact.id = "6370"
nameString$businessImpact.name$TASK_NAME_OR_ID.incident.businessImpact.name$businessImpact.name = "test business impact"
uuidString$businessImpact.uuid$TASK_NAME_OR_ID.incident.businessImpact.uuid$businessImpact.uuid ="SIMPACT-5ebbxxxx-b3xx-xx06-9fxx-91xxb6xxb8x2"
category
idNumber$category.id$TASK_NAME_OR_ID.incident.category.id$category.id = "12292"
nameString$category.name$TASK_NAME_OR_ID.incident.category.name$category.name = "Incident3.1"
uuidString$category.uuid$TASK_NAME_OR_ID.incident.category.uuid$category.uuid = "SCAT-78e4dxxx-e9xx-xx81-a2xx-07d2cbxxx660"
ccString$cc$TASK_NAME_OR_ID.incident.cc$cc = "firstname.lastname@opsramp.com"
clientUniqueIdString$clientUniqueId$TASK_NAME_OR_ID.incident.clientUniqueId$clientUniqueId = "bd39d46f-f32f-43df-9e53-71e85e36540d"
createdByString$createdBy$TASK_NAME_OR_ID.incident.createdBy$createdBy = "USR0000000003"
createdTimeDate$createdTime$TASK_NAME_OR_ID.incident.createdTime$createdTime >= "2022-06-15 10:20:45"
descriptionString$description$TASK_NAME_OR_ID.incident.description$description = "testing ticket"
dueDateDate$dueDate$TASK_NAME_OR_ID.incident.dueDate$dueDate >= "2022-06-15 10:20:45"
escalationPolicyIdString$escalationPolicyId$TASK_NAME_OR_ID.incident.escalationPolicyId$escalationPolicyId = "POLICY-aed37873-bcd6-414a-8c64-95212fb65e08"
extTicketIdString$extTicketId$TASK_NAME_OR_ID.incident.extTicketId$extTicketId != "INC0012596"
idNumber$id$TASK_NAME_OR_ID.incident.id$id > 1
impactString$impact$TASK_NAME_OR_ID.incident.impact$impact = "Test Description"
mspUniqueIdString$mspUniqueId$TASK_NAME_OR_ID.incident.mspUniqueId$mspUniqueId = "msp_159"
priorityString$priority$TASK_NAME_OR_ID.incident.priority$priority = "Normal"
reason
idNumber$reason.id$TASK_NAME_OR_ID.incident.reason.id$reason.id = 504
nameString$reason.name$TASK_NAME_OR_ID.incident.reason.name$reason.name = "Test Reason"
requester
emailString$requester.email$TASK_NAME_OR_ID.incident.requester.email$requester.email = "firstname.lastname@opsramp.com"
firstNameString$requester.firstName$TASK_NAME_OR_ID.incident.requester.firstName$requester.firstName = "firstname"
idNumber$requester.id$TASK_NAME_OR_ID.incident.requester.id$requester.id = "7"
lastNameString$requester.lastName$TASK_NAME_OR_ID.incident.requester.lastName$requester.lastName = "lastname"
loginNameString$requester.loginName$TASK_NAME_OR_ID.incident.requester.loginName$requester.loginName = "Alertview"
uuidString$requester.uuid$TASK_NAME_OR_ID.incident.requester.uuid$requester.uuid = "USR0000000XXX"
statusString$status$TASK_NAME_OR_ID.incident.status$status = "New"
subCategory
idNumber$subCategory.id$TASK_NAME_OR_ID.incident.subCategory.id$subCategory.id = "25980"
nameString$subCategory.name$TASK_NAME_OR_ID.incident.subCategory.name$subCategory.name = "Java 4.1"
uuidString$subCategory.uuid$TASK_NAME_OR_ID.incident.subCategory.uuid$subCategory.uuid = "SCAT-12df2xxxx-7xxa-xxc1-b0xx-ca48xxx364xx"
subjectString$subject$TASK_NAME_OR_ID.incident.subject$subject = "test ticket"
updatedByString$updatedBy$TASK_NAME_OR_ID.incident.updatedBy$updatedBy = "USR0000000003"
updatedTimeDate$updatedTime$TASK_NAME_OR_ID.incident.updatedTime$updatedTime >= "2022-06-15 10:20:45"
Urgency
idNumber$urgency.id$TASK_NAME_OR_ID.incident.urgency.id$urgency.id = "3002"
nameString$urgency.name$TASK_NAME_OR_ID.incident.urgency.name$urgency.name = "Urgency69"
uuidString$urgency.uuid$TASK_NAME_OR_ID.incident.urgency.uuid$urgency.uuid = "SURG-55f56xxx-8xxd-4xx0-8xxb-b6xxxx5cc562"
uuidString$uuid$TASK_NAME_OR_ID.incident.uuid$uuid = "INC0001059XXX"

Resource variables

Use the following variables when accessing the resource data.

Resource VariablesVariable Representation
NameInner FieldsTypeSignal Start EventConsequencesExample
agentInstalledString$agentInstalled$TASK_NAME_OR_ID.resource.agentInstalled$agentInstalled != "true"
aliasNameString$aliasName$TASK_NAME_OR_ID.resource.aliasName$aliasName = "devicess00"
alternateIpAddressString$alternateIpAddress$TASK_NAME_OR_ID.resource.alternateIpAddress$alternateIpAddress = "188.xx.xx.xx"
assetManagedTimeDate$assetManagedTime$TASK_NAME_OR_ID.resource.assetManagedTime$assetManagedTime != "2022-06-15 10:20:45"
createdTimeDate$createdDate$TASK_NAME_OR_ID.resource.createdTime$createdTime >= "2022-06-15 10:20:45"
firstManagedTimeDate$firstManagedTime$TASK_NAME_OR_ID.resource.firstManagedTime$firstManagedTime >= "2022-06-15 10:20:45"
hostNameString$hostName$TASK_NAME_OR_ID.resource.hostName$hostName = "host 1"
ipAddressString$ipAddress$TASK_NAME_OR_ID.resource.ipAddress$ipAddress = "145.xx.xx.xx"
macAddressString$macAddress$TASK_NAME_OR_ID.resource.macAddress$macAddress = "10.xx.xx.xx"
makeString$make$TASK_NAME_OR_ID.resource.make$make = "Dell"
modelString$model$TASK_NAME_OR_ID.resource.model$model = "Dell 1.0"
nameString$name$TASK_NAME_OR_ID.resource.name$name = "resource 1"
osNameString$osName$TASK_NAME_OR_ID.resource.osName$osName = "Windows"
resourceType.nameString$resourceType.name$TASK_NAME_OR_ID.resource.resourceType.name$resourceType.name = "Desktop"
serialNumberString$serialNumber$TASK_NAME_OR_ID.resource.serialNumber$serialNumber = "1.25.xx.xx"
stateString$state$TASK_NAME_OR_ID.resource.state$state = "ACTIVE"
uuidString$uuid$TASK_NAME_OR_ID.resource.uuid$uuid != "8xxxeceb-75xx-xx57-xxxx-37a52xxxxx0c"

Alert variables

Use the following variables when accessing the alerts data.

Alert variablesVariable Representation
NameInner FieldsTypeSignal Start EventSequenceFlowsExample
alertCriticalWarningDuration$alertCriticalWarningDuration$TASK_NAME_OR_ID.alert.alertCriticalWarningDuration$alertCriticalWarningDuration != "5"
alertType$alertType$TASK_NAME_OR_ID.alert.alertType$alertType = "Monitoring"
clientId$clientId$TASK_NAME_OR_ID.alert.clientId$clientId = "client_160"
clientName$clientName$TASK_NAME_OR_ID.alert.clientName$clientName = "Process Workflows"
clientUuId$clientUuId$TASK_NAME_OR_ID.alert.clientUuId$clientUuId = "36xxxx2-2xxa-daxx-00xx-27e49xxxx379"
comments$comments$TASK_NAME_OR_ID.alert.comments$comments != "test alert"
component$component$TASK_NAME_OR_ID.alert.component$component = "Boot"
correlatedAlertsCount$correlatedAlertsCount$TASK_NAME_OR_ID.alert.correlatedAlertsCount$correlatedAlertsCount >= "3"
createdBy$createdBy$TASK_NAME_OR_ID.alert.createdBy$createdBy != "user"
createdTime$createdTime$TASK_NAME_OR_ID.alert.createdTime$createdTime >= "2022-06-15 10:20:45"
currentState$currentState$TASK_NAME_OR_ID.alert.currentState$currentState = "Critical"
description$description$TASK_NAME_OR_ID.alert.description$description = "The load on the device has reached 30% Please restart your device"
eventType$eventType$TASK_NAME_OR_ID.alert.eventType$eventType != "testing"
externalAlertId$externalAlertId$TASK_NAME_OR_ID.alert.externalAlertId$externalAlertId != "1234"
id$id$TASK_NAME_OR_ID.alert.id$id >= "1000"
incidentAll incident tokens Ex: incident subject$incident.subject$TASK_NAME_OR_ID.alert.incident.subject$incident IS NOT NULL
incidentId$incidentId$TASK_NAME_OR_ID.alert.incidentId$incidentId = "INC0000000000"
inferenceId$inferenceId$TASK_NAME_OR_ID.alert.inferenceId$inferenceId != "1234"
ipAddress$ipAddress$TASK_NAME_OR_ID.alert.ipAddress$ipAddress = "192.xxx.x.x"
isAvailabilityAlert$isAvailabilityAlert$TASK_NAME_OR_ID.alert.isAvailabilityAlert$isAvailabilityAlert = "false"
isInferenceAlert$isInferenceAlert$TASK_NAME_OR_ID.alert.isInferenceAlert$isInferenceAlert = "false"
metric$metric$TASK_NAME_OR_ID.alert.metric$metric = "Memory8"
monitorName$monitorName$TASK_NAME_OR_ID.alert.monitorName$monitorName = "MOnitor1"
objectId$objectId$TASK_NAME_OR_ID.alert.objectId$objectId != "test object"
objectName$objectName$TASK_NAME_OR_ID.alert.objectName$objectName != "test object"
objectType$objectType$TASK_NAME_OR_ID.alert.objectType$objectType != "test object"
partnerId$partnerId$TASK_NAME_OR_ID.alert.partnerId$partnerId = "744axxx1-12f2-2fxx-xxce-cc5xxxxxxf7b"
partnerName$partnerName$TASK_NAME_OR_ID.alert.partnerName$partnerName CONTAINS "ITSM"
previousState$previousState$TASK_NAME_OR_ID.alert.previousState$previousState = "Critical"
priority$priority$TASK_NAME_OR_ID.alert.priority$priority != "p1"
problemArea$problemArea$TASK_NAME_OR_ID.alert.problemArea$problemArea != "ITSM"
repeatCount$repeatCount$TASK_NAME_OR_ID.alert.repeatCount$repeatCount >= "2"
resourceAll incident variables Ex: resource hostName$resource.hostName$TASK_NAME_OR_ID.alert.resource.hostName$resource.hostName = "BVRXXXT000"
resourceMaintenanceWindowId$resourceMaintenanceWindowId$TASK_NAME_OR_ID.alert.resourceMaintenanceWindowId$resourceMaintenanceWindowId != "2"
snoozeDuration$snoozeDuration$TASK_NAME_OR_ID.alert.snoozeDuration$snoozeDuration >= "1"
source$source$TASK_NAME_OR_ID.alert.source$source = "OpsRamp"
spUniqueId$spUniqueId$TASK_NAME_OR_ID.alert.spUniqueId$spUniqueId != "1234"
status$status$TASK_NAME_OR_ID.alert.status$status != "New"
statusHistory
acknowledgedTime$statusHistory.acknowledgedTime$TASK_NAME_OR_ID.alert.statusHistory.acknowledgedTime$statusHistory.acknowledgedTime >= "2022-06-15 10:20:45"
closedBy$statusHistory.closedBy$TASK_NAME_OR_ID.alert.statusHistory.closedBy$statusHistory.closedBy != "test user"
closedTime$statusHistory.closedTime$TASK_NAME_OR_ID.alert.statusHistory.closedTime$statusHistory.closedTime >= "2022-06-15 10:20:45"
correlatedBy$statusHistory.correlatedBy$TASK_NAME_OR_ID.alert.statusHistory.correlatedBy$statusHistory.correlatedBy != "test user"
correlatedTime$statusHistory.correlatedTime$TASK_NAME_OR_ID.alert.statusHistory.correlatedTime$statusHistory.correlatedTime > "2022-06-15 10:20:45"
openBy$statusHistory.openBy$TASK_NAME_OR_ID.alert.statusHistory.openBy$statusHistory.openBy != "test user"
openTime$statusHistory.openTime$TASK_NAME_OR_ID.alert.statusHistory.openTime$statusHistory.openTime > "2022-06-15 10:20:45"
suppressedBy$statusHistory.suppressedBy$TASK_NAME_OR_ID.alert.statusHistory.suppressedBy$statusHistory.suppressedBy != "test user"
suppressedTime$statusHistory.suppressedTime$TASK_NAME_OR_ID.alert.statusHistory.suppressedTime$statusHistory.suppressedTime > "2022-06-15 10:20:45"
ticketedBy$statusHistory.ticketedBy$TASK_NAME_OR_ID.alert.statusHistory.ticketedBy$statusHistory.ticketedBy != "test user"
ticketedTime$statusHistory.ticketedTime$TASK_NAME_OR_ID.alert.statusHistory.ticketedTime$statusHistory.ticketedTime > "2022-06-15 10:20:45"
subject$subject$TASK_NAME_OR_ID.alert.subject$subject = "test alert"
templateName$templateName$TASK_NAME_OR_ID.alert.templateName$templateName != "test template"
triggeredTime$triggeredTime$TASK_NAME_OR_ID.alert.triggeredTime$triggeredTime > "2022-06-15 10:20:45"
updatedBy$updatedBy$TASK_NAME_OR_ID.alert.updatedBy$updatedBy != "user"
updatedTime$updatedTime$TASK_NAME_OR_ID.alert.updatedTime$updatedTime > "2022-06-15 10:20:45"
uuid$uuid$TASK_NAME_OR_ID.alert.uuid$uuid IS NOT NULL

Other variables

The following are JSON, Script, and Integration variables:

TypeProcess Automation Variables
JSONJSON fields can be used as variables.
ScriptOutput
Status
IntegrationIntegration events output can be configured as variables.