The Missing Patches section helps you identify patches that are not installed on your devices after a patch scan. From this page, you can:
- View all missing patches
- Filter and search for specific patches
- Approve, install, or exclude patches
- Apply ratings (Whitelist/Blacklist)
- Schedule patch scans
This enables you to quickly take action and maintain system compliance.
Access Missing Patches for Service Provider (SP) Users
- og in to the OpsRamp portal.
- Select the Service Provider account.
- Navigate to Missing Patches.
Available Options on the Page
- Query: Use the search field to find specific patches using attributes.
- Refresh: Refresh the page to load the latest patch data.
- Upcoming Schedule: Configure and manage patch scan schedules.
Patch Attributes
The following table explains the information displayed on the Missing Patches page:
| Attributes | Description |
|---|---|
| External id | Unique identifier for the patch. |
| Patch Name | Name of the patch. |
| Category | Type of patch (update or new release). |
| Release Date | Date when the patch was released. |
| Severity | Indicates the importance of the patch. |
| Rating | Current rating assigned to the patch. |
| Dependency | Shows dependent patches if applicable. |
Perform Actions on Patches
1. Rate for Single Patch
- Click the ellipsis (⋯) icon next to the patch.
- Select the desired rating.
2. Rate for Multiple Patches
- Select one or more patches.
- Choose the required action from the top menu.
Available Rating Actions
| Action | Description |
|---|---|
| Whitelist | Click Whitelist to add the missing patches to your whitelist rating list and to be approved automatically. |
| Blacklist | Click Blacklist to blacklist the selected patches. The blacklisted rated patches will not be approved or installed further. |
| Unrate | If you selected the ratings (Whitelist or Blacklist), delete these ratings by clicking on the unrate button. |
Schedule Patch Scans
You can configure patch scan schedules from the Upcoming Schedule option.
Steps to Create a Schedule
- Click Upcoming Schedule.
- Click + Add.
- Enter the following details:
- Schedule Name
- Partner
- Upcoming Hours (notification timing)
- Notify Users (email recipients)
- Schedule time configuration
- Click Save.
Manage Schedules
- Run Now – Execute the scan immediately
- Edit – Modify schedule details
- Remove – Delete the schedule
You can click a schedule to view:
- Schedule details
- Partner details
- Execution logs
View Missing Patches at Partner/Client Users
View the list of missing patches for Partner or Client level users using one of the following options:
- BY PATCH
- BY DEVICE
View Missing Patches By Patch
The BY PATCH option enables you to view the list of all the missing patches.
- Login to OpsRamp Portal.
- For Partner level users, select a Partner. For Client level users, select a Client from the list of all client.
- Go to Configuration Management > Patch Management.
- On the left side of the page, click the Menu bar icon and then Missing Patches.
- Enable the option BY PATCH to see the list of all missing patches.
- To perform an action on a single patch, click the three-dot icon as displayed below.
- To perform an action on multiple patches, select the patches from the list. The available action will be displayed on the page.
Note
You cannot select more than 100 records at once; if you do, the message shown in the figure below will appear.
- Choose the following action and ratings you can to perform for the patches.
See below table for more details about actions and ratings.
View Missing Patches By Device
The BY DEVICE option enables you to view the list of missing patches for the devices.
- Login to OpsRamp Portal.
- For Partner level users, select a Partner. For Client level users, select a Client from the list of all client.
- Go to Configuration Management > Patch Management.
- On the left side of the page, click the Menu bar icon and then Missing Patches.
- Enable the option BY DEVICE to see the list of missing patches for the devices.
- To perform an action on a single patch, click the three-dot icon as displayed below.
- To perform an action on multiple patches, select the patches from the list. The available action will be displayed on the page.
- Choose the following action and ratings you can to perform for the patches.
| Action | Description |
|---|---|
| Approve | If you click Approve, your selected missing patches will be approved for installation. |
| Unapprove | Click Unapprove to reject the selected ID/missing patches. |
| Copy ID | Use this option to copy the external ID and paste. |
| Install | Click Install to install the approved patches. |
| Whitelist | Click Whitelist to add the missing patches to your whitelist rating list and to be approved automatically. |
| Blacklist | Click Blacklist to blacklist the selected patches. The blacklisted rated patches will not be approved or installed further. |
| Unrate | If you selected the ratings (Whitelist or Blacklist), delete these ratings by clicking on the unrate button. |
Use Parent Level Rating
If USE PARENT LEVEL is enabled, then parent organization ratings will be applicable for the organization and you will not have options to rate at the client level.
To enable the parent level rating, click the Menu bar and enable the USE PARENT LEVEL button.
If USE PARENT LEVEL is disabled, then you will have options to rate at the client level.
To view the Resources list related to the Patch Status, click on the Patch Name and a right side pane would pop up , click on each status to see the list of Resources:
- Missing: Shows the number of resources where this patch was not applied.
- Approved: Shows the number of resources where this patch was applied and approved.
- Installed: The number of resources where this patch has been installed.
- Failed: You can see the number of resources that have failed to install this patch.
By Patch
By Device