After scanning the patches and identifying a list of missing patches, this section will guide you through the process of viewing and managing the found missing patches. You can also take necessary action against each or bulk of missing patches from the list.

View the list of patches using one of the following options:

  • BY PATCH
  • BY DEVICE

View Missing Patches By Patch

The BY PATCH option enables you to view the list of all the missing patches.

  1. Login to OpsRamp Portal.
  2. Select a client from the All Clients list.
  3. Go to Patch Management > Patch Management 2.0.
  4. On the left side of the page, click the Menu bar icon and then Missing Patches.
  5. Enable the option BY PATCH to see the list of all missing patches.
  6. To perform an action on a single patch, click the three-dot icon as displayed below.
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  1. To perform an action on multiple patches, select the patches from the list. The available action will be displayed on the page.
  2. Choose the action you want to perform on the patches as shown below.
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View Missing Patches By Device

The BY DEVICE option enables you to view the list of missing patches for the devices.

  1. Login to OpsRamp Portal.
  2. Select a client from the All Clients list.
  3. Go to Patch Management > Patch Management 2.0.
  4. On the left side of the page, click the Menu bar icon and then Missing Patches.
  5. Enable the option BY DEVICE to see the list of missing patches for the devices.
  6. To perform an action on a single patch, click the three-dot icon as displayed below.
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  1. To perform an action on multiple patches, select the patches from the list. The available action will be displayed on the page.
  2. Choose the action you want to perform on the patches as shown below.
    patch management

Additional Options and Attributes on Missing Patch Page.

Below are the additional options on the Missing Patches page:

  • Search field: To find any specific missing patches from the list. You need to add the dollar symbol ($) and then add the required data into the search field.
  • Refresh: Click the Refresh button to refresh this page if some of the patches are not showing up.
  • Scan Now: Click Scan Now to quickly scan the patches.
  • Patch Scan Schedule: Click Patch Scan Schedule to schedule the scan at a certain period of time. Refer to Patch Scan Schedule for how to schedule the patch scan.

On the Missing Patches page, you will have various options for the listed patches. You can also choose one or more patches from the list to perform an action.

The following table describes the various action buttons displayed for the patches.

ActionDescription
ApproveIf you click Approve, your selected missing patches will be approved for installation.
UnapproveClick Unapprove to reject the selected ID/missing patches.
Copy IDUse this option to copy the external ID and paste.
InstallClick Install to install the approved patches.
WhitelistClick Whitelist to add the missing patches to your whitelist and to be approved automatically.
BlacklistClick Blacklist to blacklist the selected patches. The blacklisted patches will not be approved or installed further.
UnrateIf you selected the ratings (Whitelist or Blacklist), delete these ratings by clicking on the unrate button.

Use Parent Level Rating

If USE PARENT LEVEL is enabled, then parent organization ratings will be applicable for the organization and you will not have options to rate at the client level.
To enable the parent level rating, click the Menu bar and enable the USE PARENT LEVEL button.

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If USE PARENT LEVEL is disabled, then you will have options to rate at the client level.

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The following table describes the various attributes displayed on the Missing Patches page:

AttributesDescription
External idA unique id is used to identify the patches.
Patch NameName of the patch.
CategoryDefine the type of patch, whether it is an update or a new one.
Release DateDate and time of patch release.
SeveritySeverity of the Released patch.
DependencyNumber of dependent Patches.
RatingAssigned Patch Ratings as per the requirements.

To view the Resources list related to the Patch Status, click on the Patch Name and a right side pane would pop up , click on each status to see the list of Resources:

  • Missing: Shows the number of resources where this patch was not applied.
  • Approved: Shows the number of resources where this patch was applied and approved.
  • Installed: The number of resources where this patch has been installed.
  • Failed: You can see the number of resources that have failed to install this patch.
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