Unified Communications is the deep analysis of user communication channels, that is, Unified Communications acts as a voice. The channels are a collection of call data from unified communication systems such as Cisco UC, Ayaya, and cloud systems such as Zoom.
Unified Communication and Netflow are available on a trial basis, contact your OpsRamp Sales team for installation and configuration.
Key use cases include:
- Real-time diagnosis of communications and call data to identify issues.
- Generation of alerts based on service degradations.
- Analysis of voice data for capacity planning or post-incident troubleshooting.nFor example, complaints of poor audio quality.
The following figure shows an implementation example: