Unified Communications is the deep analysis of user communication channels, that is, Unified Communications acts as a voice. The channels are a collection of call data from unified communication systems such as Cisco UC, Ayaya, and cloud systems such as Zoom.

Unified Communication and Netflow are available on a trial basis, contact your OpsRamp Sales team for installation and configuration.

Key use cases include:

  • Real-time diagnosis of communications and call data to identify issues.
  • Generation of alerts based on service degradations.
  • Analysis of voice data for capacity planning or post-incident troubleshooting.nFor example, complaints of poor audio quality.

The following figure shows an implementation example:

Unified Communication - Cisco