Email Round-trip Time (RTT) monitors the time taken for the email to drive from the SMTP server to IMAP or POP3 server. RTT checks for the same email in IMAP or POP3 server.

Creating SMTP synthetic monitor

Enable IMAP, POP3, and SMTP options in Email Settings.

After selecting the synthetic monitor type, to configure the RTT synthetic monitor:

  1. From the Add Synthetic window, provide details for the following parameters and click Save:

    • Name: Name of the synthetic monitor. Add Synthetic displays an error message Name Already Exists if the user does not provide unique value in the Name field.
    • SMTP Host: URL of the SMTP server. (Example: smtps.gmail.com)
    • SMTP Email Username: Username of the sender email address.
    • SMTP Email Password: Password of the sender’s email address.
    • SMTP Email Confirm Password: Same SMTP Email Password.
    • Receiver Email Username: IMAP/POP3 that receives the email.
    • Receiver Email Password: IMAP/POP3 email password.
    • Receiver Email Confirm Password: Same Receiver Email Password.
    • Locations: Desired locations from where you want to monitor.
      The screen displays a confirmation message about the successful addition of the synthetic monitor.
  2. Click OK.
    The Synthetics page displays the configured monitor.

The Synthetics page under Infrastructure displays the availability status of the monitor as a red flag if the configured RTT does not complete RTT transaction within the configured Connection Time Out value.

To manage a configured synthetic monitor:

  • Edit – To modify the existing details of the configured synthetic monitors.
  • Delete – To remove the configured synthetic monitor.
  • Scheduled Maintenance – To move any configured synthetic monitor to Scheduled Maintenance.

After configuring, view metrics, and graphical representations for more information.

The monitor sends a test email with subject OpsRamp-Synthetic-RTT-Monitor-TestMail-GMT time from the sender host (SMTP server) to the receiver host (IMAP/POP3). The sent email is retrieved using IMAP/POP3 protocols on the receiver host and this process repeats based on the frequency set for the transmission and reception process.

Sample test email sent from the sender host to receiver host

Test Email Sent from Sender Host to Receiver Host

Test Email Sent from Sender Host to Receiver Host

Email hosted services

Refer to the following Email protocol examples for a few Email hosting services. You can create a mailbox for testing and use the following values for the Email round-trip monitor.

Gmail

SMTPsmtp.gmail.com
IMAP/POP3imap.gmail.com,pop.gmail.com
Username and PasswordUsername and Password of the email address you created

Office 365

SMTPsmtp.office365.com
IMAP/POP3outlook.office365.com
Username and PasswordUsername and Password of the email address you created

Outlook

SMTPsmtp-mail.outlook.com
IMAP/POP3imap-mail.outlook.com, pop-mail.outlook.com
Username and PasswordUsername and Password of the email address you created

Yahoo

SMTPsmtp.mail.yahoo.com
IMAP/POP3imap.mail.yahoo.com,pop.mail.yahoo.com
Username and PasswordUsername and Password of the email address you created

Zoho Office

SMTPsmtp.zoho.com
IMAP/POP3imap.zoho.com, pop.zoho.com
Username and PasswordUsername and Password of the email address you created

Metrics for RTT monitor types

Monitor TypesUnitsRecommended MetricsDescription
RTT-availability.down.location.countLocation Count: The number of locations where the configured host is down
RTTMillisecondssynthetic.response.timeResponse time: The time taken to send email from SMTP server and receive at IMAP/POP3 server.

Graphical representation for metrics

Graphical Representation

Graphical Representation

What to do next