Websites and internet services can be monitored from different geographical locations - both public and private.


You want to verify that web applications are up and running and detect any fluctuation in the network traffic.

For example, Tim Tools is an IT infrastructure expert for a global start-up e-commerce website based in New York: A few days after the launch, Tim observed a 53% drop in the number of users accessing the website from New Jersey and Fremont whereas the site is up and running from other locations. Tim finds that the customers do not stay on the website for more than five seconds due to page load issues and it’s frustrating them. This can adversely affect the business resulting in a loss.

How can Tim get the right levels of visibility to understand the key points to improve the user experience and better application performance?

Solution: Use synthetic monitoring for the 24*7 monitoring of its services across all locations and getting regular updates. Using the SCRIPT – HTTP Synthetic Transaction Monitor, you can create simulations of the possible paths or actions that customers can do on their website. The SCRIPT-HTTP synthetic monitoring technique monitors each path or action at configured intervals to understand the actual user experience and sends alerts for any issue before that could impact the customers.

Using Synthetic monitoring, Tim can monitor internet services from public and private locations. Depending on the requirements, Tim can choose one of the following monitoring environments:

  • Monitoring only from public locations.
  • Monitoring only from private locations.
  • Monitoring from private and public locations.

Public and private locations

If the environment includes web applications in both private and public locations, do the following to start monitoring:

Step 1: Whitelist the IP address (public)

  • Whitelisting IP addresses is an important factor to enable access to the added monitors from each location.
  • Refer to the Whitelisted IP addresses of OpsRamp public synthetic servers.

Step 2: Implement a instrumentation strategy (private)

  • To monitor any synthetic resources, install the gateway (version 5.0.0 or above).

Step 3: Onboard resources and users (public and private)

  • Onboarding is the process of setting up OpsRamp to discover and manage your environment.
  • Before using the platform, the primary requirement is to create an account to do the tasks for your organization.
  • For more information, see Account Management.

Step 4: Enable resource management profiles (private)

  • Use the Gateway version 5.0.0 or above to enable internet and intranet monitoring of the infrastructure, after enabling the Synthetics Agent.
  • Toggle from OFF to ON to enable Synthetics Agent from Setup > Resources > Management Profiles > View Management Profile.

Step 5: Set up synthetic monitors (public and private)

  • Assign a synthetic template to initiate synthetic monitoring using Assign Templates or Device Management Policies.
  • Set permissions for Device Create, Device Edit, Device View, and Device Manage to create, edit, view, and delete the configured synthetic monitors respectively.
  • Verify if the role assigned to you contains access to all resources. Otherwise, you cannot delete a synthetic monitor.

Configuring synthetic monitors according to the requirement enhances synthetic security and stabilizes IT operations process flow. For more information, see Creating synthetic monitors.

Monitoring from Private and Public Locations

Public locations only

Synthetics support monitoring is available from multiple locations (Asia, Europe, or North America) across the globe. Managing monitors from different locations infers receiving performance and availability information of the applications and internet services.


To set up your environment for monitoring from a public location:

  • Step 1: Whitelist your IP addresses.
  • Step 2: Onboard resources and users.
  • Step 3: Set up the synthetic monitors.
Monitoring from Public Location

Private locations only

Enabling synthetic monitoring from private locations using gateway helps administrators/SREs to track the availability and performance of the internal monitors using the internal network. Administrators can use the same test capabilities to track the availability of the monitors from a public location.

  • Step 1: Implement your instrumentation strategy.
  • Step 2: Onboard resources and users.
  • Step 3: Enable resource management profiles
  • Step 4: Set up synthetic monitors.
Monitoring from Private Location