Introduction

Alerts are pre-configured messages that are triggered when a change happens in monitoring.

Configuring alert actions

To configure an alert action:

  1. From All Clients, select a client.
  2. Go to Alerts, select the required alert ID.
  3. From the Action/Status column, click Select drop-down and select the required action.
    To snooze an alert from a specific duration:
    1. From the Suppress alert window, select Snooze alert for x minutes.
    2. (Mandatory)Provide the time.
      Suppress Alert for a Specific Duration

      Suppress Alert for a Specific Duration

    3. Enter a comment for the action.The selected status appears in the Action/Status column on the Alerts browser page.

Creating alert views

Alert views enable users to view alerts with certain attributes. An alert view can be a private or a shared view. For example, in an organization, a network administrator can create an alert view to display only network-related alerts and share the view across users in the organization.

  • Shared View: Allow other users in the organization to access the view. Only users with similar roles and permissions can access the shared alert views.
  • Private View: Set the view as Private for the view to be accessible only to the view creator.

To create an alert view:

  1. From All Clients, select a client.
  2. Select Alerts > Manage Views.
  3. Click Add, select the alert attributes, and Save.
  4. Provide the view name and view type.
    • Default View: Sets a view as default view. Default views are private and are restricted to the view creator.
    • Shared View: Allows users within an organization to access the view.
Manage Alert Views

Manage Alert Views

Creating alert reports

Alerts report displays a list of alerts triggered during a specified time period.

  1. From All Clients, select a client.
  2. Select Reports > Add > Alert Report.
  3. Select the attributes and click Generate Now to fetch the list of reports relevant to the filtered attributes.
  4. Click Apply Schedule to generate the alerts report at a specific time.

Filtering alerts by attribute

In order to find alerts that have certain attributes, view attributes by attribute filtering.

To filter alerts by attribute:

  1. From All Clients, select a client.
  2. Select Alerts > Manage Views.
  3. Click Add and select the required attribute.
    • Click Apply for a one time view of the filtered alerts.
    • Click Save to save the view.

To filter for alerts that are triggered when resources are down:

  1. Select Special Attributes > Availability.
  2. Click Apply.