First response policy permits you to auto-suppress alerts as a first response for non-significant alerts.

You must have OpsQ View and OpsQ Manage permissions to manage first response and alert escalation policies.

A training file is required to suppress specific alerts or snooze specific alerts. The training file includes examples of alerts to be suppressed. See Alert Management Training File for more information.

To edit a policy:

  1. Click the policy name.
  2. On the policy page, click Edit.
  3. In the EDIT FIRST RESPONSE POLICY section, enter the required information.
  4. Click Save.