First response policy permits you to auto-suppress alerts as a first response for non-significant alerts.

You must have OpsQ View and OpsQ Manage permissions to manage first response and alert escalation policies.

A training file is required to suppress specific alerts or snooze specific alerts. The training file includes examples of alerts to be suppressed. See Alert Management Training File for more information.

To copy a policy:

  1. On the First Response Policies page, select the checkbox for the policy and click the copy icon. The NEW FIRST RESPONSE POLICY page is displayed with the main policy information.
  2. Enter a unique name for the policy.
  3. Modify the details you want to change.
  4. Click Save.

A ne policy is created and displayed in the First Response Policies List section.