Alerts 2.0 provides a comprehensive overview of your alert management system. Powered by OpsQL, you can query, interpret, and act on the alerts.

With Alerts 2.0, you can do the following:

  • Search for queries using OpsQL, save, and share the views.

  • View a summary of the specific alert in a slide-out panel for quick reference.

  • Perform actions on the alert from the slide-out panel.

  • Perform bulk actions on multiple alerts.

  • Select a refresh duration from 1 minute to 24 hours.

Alert actions

The following alert actions can be performed from the alerts slide-out panel:

ActionDescription
AcknowledgeAcknowledges a received alert.
SuppressSuppresses the current alert and all duplicate alerts.
Create IncidentCreates a ticket for the generated alert, assigns users, and sets the priority.
Run ProcessAdds a process definition to an alert and runs the process.
HealHeals an alert.

Alert filters

The following filters can be applied to alerts using Alerts 2.0:

Attribute NameDescription
Created TimeAlert created time. Select the date range.
Updated TimeAlert updated time. Select the date range.
ResourcesSearch for the resources.
Entity TypeFilter alerts by entity type:
  • Resource
  • Integration
  • Service
  • Client
MetricsFilter alerts by metric name.
Resources TypesFilter alerts by resource type.
Alerts TypesFilter alerts by alert type:
  • Agent
  • Obsolete
  • Scheduled Maintenance
  • Forecast
  • Change Detection
  • Prediction
  • Maintenance
  • Monitoring
PrioritiesFilter alerts by priority, where P0 is the highest priority and P5 is the lowest priority.
Current StatesFilter alerts by their current state:
  • Critical
  • Warning
  • Ok
  • Info
  • Observed
StatusFilter alerts by their current status:
  • Acknowledged
  • Ticketed
  • Closed
  • Suppressed
  • Open
  • Correlated

Create OpsQL query alerts

To create alert views using the OpsQL queries, perform the following actions:

Create and save a new view

  1. Go to Command Center > Alerts 2.0.
    Notes

    • Alerts 2.0 must be enabled for the current tenant, namely the tenant to which the current user belongs to.

  2. Click + or Add New Tab.

  3. In the Search field, complete the query using the list of available options. The results are displayed.
    By default, the Last 7 Days view is displayed on the Alerts page.

  4. Click Save View.

  5. Enter the name of the view in the View Name field and click Save.
    The view is saved under the Saved Views list and is displayed when you click a new tab.

Alert options

The following options are available for alerts:

OptionsDescription
CopyCopies an alert view.
RenameRenames an alert view.
RemoveRemoves an alert view.
ShareShares an alert view to a particular partner or client role.
Notes:
  • The view will be available to the users with the assigned roles.
  • If you are logged in as a Partner, you can share the alert view to both partners and clients.
  • If you are logged in as a Client, you can share the alert view only to the clients.
  • The views can be shared to more than one role.