To use the alert problem area feature, choose the Alert Problem Area add-on in the partner or client account details.

Add Alert Problem Area

To add Alert Problem Area to a partner-level account:

  1. Click Setup.
  2. In Accounts, choose Partner Details, click the Edit button.
  3. Click the Add Ons tab.
  4. Choose Alert Problem Area.
  5. Click Finish.

To add Alert Problem Area to a client-level account:

  1. Click Setup.
  2. In Accounts, choose Clients.
  3. Choose a client.
  4. Scroll to ADDONS.
  5. Click the Edit button.
  6. Choose Alert Problem Area.
  7. Click Finish.

You can also choose the Alert Problem Area add-on when you create a client.

After you add the Alert Problem Area add on, create problem area policies with the following workflow:

  1. Define the alert problem area policy name and scope.
  2. If you want to narrow the alert problem area policy to a subset of events, use the alert filter criteria.
  3. Define the alert problem area policy, including a regex string match.

After you create alert problem area policies, you can edit, delete, and turn problem area policies on or off.

After you Alert Problem Area area and create alert problem area policies, it might take a few weeks before you see new patterns in the ML models because the alert problem area policies enrich new alerts, but not old alerts, which are already in the system.