All the alert escalation policies are displayed on the ALERT ESCALATION POLICIES LIST page.

You can create a copy of an existing escalation policy with a different name and mode.

  1. Go to Setup > Alerts > Alert Escalation.
  2. From ALERT ESCALATION POLICY DETAILS, click the policy name.
  3. Click Create a Copy icon.
  4. Modify the policy as per your requirement, and click Save.