While most of the available properties for alert and resource conditions are straightforward, some configurations need more explanation.

Alert: Occurrence Frequency

For the configuration shown below, when an alert is created and resolved for the second time and onward in an eight-hour period, if the alert meets the criteria, the escalation policy is executed.

Alert: Occurrence Frequency

Alert: No of Occurrence

For the configuration shown below, when an alert is created and appended for the third if the alert meets the criteria, the escalation policy is executed.

Alert: No of Occurrence

Business Hours

Alert escalation policies can be activated according to the client business hours by selecting Native Attributes > Business Hours.

Business Hours
The Business Hours attribute can be assigned one of the following values.

ValueDescription
YesThe Alert Escalation policy works during business hours.
NoThe Alert Escalation policy works outside of business hours.

To use the Business Hours property, you must define the business hours in the client setup.

To define client business hours

  1. Go to Setup > Clients.
  2. Click a client.
  3. Click Edit.
  4. Define the Business Hours.
Client Business Hours