To use the alert enrichment feature, choose the Alert Enrichment add-on in the partner or client account details.

Add Alert Enrichment

To add alert enrichment to a partner-level account:

  1. Click Setup.
  2. In Accounts, choose Partner Details, click the Edit button.
  3. Click the Add Ons tab.
  4. Choose Alert Enrichment.
  5. Click Finish.

To add alert enrichment to a client-level account:

  1. Click Setup.
  2. In Accounts, choose Clients.
  3. Choose a client.
  4. Scroll to ADDONS.
  5. Click the Edit button.
  6. Choose Alert Enrichment.
  7. Click Finish.

You can also choose the alert enrichment add-on when you create a client.

After you add the Alert Enrichment add on, create enrichment policies with the following workflow:

  1. Define the enrichment policy name and scope.
  2. If you want to narrow the enrichment to a subset of events, use the alert filter criteria.
  3. Define the alert enrichment policy, including a regex string match.

After you create enrichment policies, you can edit, delete, and turn enrichment policies on or off.

After you add alert enrichment and create enrichment policies, it might take a few weeks before you see new patterns in the ML models because the alert enrichment policies enrich new alerts, but not old alerts, which are already in the system.