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  • About
  • Guides
  • Features
  • Integrations
  • APIs
  • About
    • About
      • Introduction
      • Hybrid Discovery and Monitoring
      • Event and Incident Management
      • Remediation and Automation
    • Release Notes
      • Release Calendar
      • Summer 2020 Weekly Updates
      • Summer 2020 Update
      • Winter 2020 Update
      • Deprecation Notices
    • Supported Resources
      • Recommended Templates
      • Support Matrix
  • APIs
    • About APIs
      • API overview
      • Getting started
        • Samples
        • Alert GET sample
        • Alert POST sample
        • Inventory GET sample
        • Metric GET sample
        • Metric POST sample
        • Response payload sample
        • Schedule maintenance sample
      • Status codes
      • Throttling limits
    • Agents and Gateways
        Agents
        • Assign agent policy for resources
        • Assign agent profile for resources
        • Download agent for Linux
        • Download agent installation script for Linux
        • Download agent for Windows
        • Get agent package for Linux
        Gateways
        • Download gateway
        • Generate access token for gateway
        • Register gateway
        • Get gateway information
        • Set network settings
        • Set static route configuration
        • Set external proxy connection
        • Restart network service
        • Status and restart NGINX service
        • Turn on and off Squid proxy service
        • Status, start, and stop service
        • Get timezone details
        • Set timezone
        • Get NTP details
        • Start and stop NTP service
        • Synchronize NTP servers
        • Set NTP servers
        • Manually set NTP date and time
        Management Profiles
        • Create management profile
        • Delete management profile
        • Attach gateway to management profile
        • Detach gateway from management profile
        • Get management profile
        • Reconnect management profile tunnel
        • Search management profile
        • Update management profile
    • Alerts
      • Acknowledge alert
      • Add resources to a schedule maintenance window
      • Alert status history
      • Attach incident to an alert
      • Create alert correlation policy
      • Create alert escalation policy
      • Create alert on a resource
      • Create alerts on resources
      • Create one-time schedule
      • Create recurring schedule – daily pattern
      • Create recurring schedule – monthly pattern
      • Create recurring schedule – weekly pattern
      • Create rosters
      • Create the first response policy
      • Delete alert correlation policy
      • Delete alert escalation policy
      • Delete first response policy
      • Delete roster
      • Delete scheduled maintenance window
      • Disable alert escalation policy
      • Enable alert escalation policy
      • Enable or disable alert correlation policy
      • Enable or disable first response policy
      • End scheduled maintenance window
      • Get alert
      • Get alert comments
      • Get alert correlation policies of a client
      • Get alert correlation policy
      • Get alert escalation details by ID
      • Get alert escalation policy
      • Get alert types
      • Get alert view by view ID
      • Get alert views
      • Get alerts by an alert ID
      • Get alerts by an event ID
      • Get alerts by incident ID
      • Get first response policies of client
      • Get first response policy
      • Get OAuth2 access token with client credentials
      • Get resources of a schedule maintenance window
      • Get roster
      • Get schedule maintenance window
      • Get sub alert types
      • Post alert action
      • Remove resources from a schedule maintenance window
      • Resume scheduled maintenance window
      • Search alert escalation policies
      • Search alert occurrences
      • Search alerts
      • Search rosters
      • Search scheduled maintenance windows
      • Suspend schedule maintenance window
      • Update a pending schedule maintenance window
      • Update alert correlation policy
      • Update alert escalation policy
      • Update first response policy
      • Update incident by an alert ID
      • Update roster
    • Automation
      • Create job
      • Create RBA category
      • Create script
      • Delete an RBA category
      • Delete job
      • Delete script
      • Get job
      • Get job types
      • Get output logs
      • Get RBA categories
      • Get script
      • Get scripts
      • Run job
      • Run script
      • Search jobs
      • Update an RBA category
      • Update job
      • Update script
    • Exports
      • Create on-demand batch export
      • Create daily recurring batch export
      • Create weekly recurring batch export
      • Create monthly recurring batch export
    • Integrations
      • Activate integration event
      • Cloud Integration
      • Collaboration Integrations
      • Create discovery profile
      • Create integration event
      • Create or update inbound authentication
      • Create or update installed integration base notifier
      • Create or update installed integration mapping
      • Deactivate integration event
      • Delete discovery profile
      • Delete integration event
      • Disable integration
      • Enable integration
      • Get configurable email properties
      • Get discovery profile
      • Get discovery profile list
      • Get Events of an installed integration
      • Get installed integration
      • Get installed SSO integration
      • Get integration event
      • Get integration event placeholders
      • Get integration mappable properties
      • Get integration mappings
      • Install custom integration
      • Install email integration
      • Install integration
      • Install SSO integration
      • Integration activity
      • Rescan discovery profile
      • Search available integrations
      • Search discovery profile
      • Search installed integrations
      • Uninstall integration
      • Uninstall SSO integration
      • Update custom integration
      • Update discovery profile for AWS and Google
      • Update discovery profile for Azure
      • Update installed integrations
      • Update installed SSO integration
      • Update integration event
    • Knowledge Base
      • Add comment
      • Create article
      • Create KB category
      • Create template
      • Delete a KB category
      • Delete article
      • Delete template
      • Download article attachment
      • Download article attachment (comments)
      • Get a KB category
      • Get article
      • Get article activity log
      • Get list of articles
      • Get list of comments
      • Get list of KB categories
      • Get list of templates
      • Get sub-category
      • Get template
      • Restore category
      • Search articles
      • Share article
      • Update a KB category
      • Update article
      • Update template
    • Metrics
      • Create metric type
      • Get metric (time series) on a resource
      • Get metric type
      • Get metrics on a resource
      • Save metrics on a resource
      • Update metric type
    • Monitoring
      • Assign templates to resource
      • Create resource monitors
      • Get assigned templates of resource
      • Search templates
      • Unassign templates from resource
    • Patching
      • Activateor deactivate patch baseline
      • Approve or disapprove patch
      • Assign or unassign a baseline from patch compliance
      • Assign or unassign device group from patch compliance
      • Assign or unassign devices from patch compliance
      • Assign orunassign a patch baseline
      • Create patch baseline
      • Create patch compliance
      • Create patch configuration
      • Delete a patch qualification
      • Delete patch baseline
      • Delete patch compliance
      • Delete patch configuration
      • Get baseline details
      • Get baseline details of compliance
      • Get compliance of a resource and a baseline
      • Get compliance of resource and baseline
      • Get device group details of a compliance
      • Get devices of a compliance
      • Get patch baselines
      • Get patch compliance
      • Get patch configuration
      • Get patch details
      • Get patch list in a patch baseline
      • Get patch scan status of a device
      • Get patch scan status of all devices of a missing job
      • Get patches on a resource
      • Get patching status of a device
      • Get patching status of all devices in a patch configuration
      • Patch compliance introduction
      • Run patch compliance
      • Run patch configuration
      • Search patch configuration
      • Search patches
      • Update patch baseline
      • Update patch compliance
      • Update patch configuration
      • Update patch feed
    • Resource Management
      • Assign custom attributes to clients
      • Assign custom attributes to devices
      • Assign custom attributes to service groups
      • Assign resources as child to a device group
      • Assign resources as child to a service group
      • Change WSUS settings
      • Create custom attribute type and values of a tenant
      • Create device groups
      • Create device management policy
      • Create generic resource
      • Create impact dependency
      • Create resource notes
      • Create service group
      • Create site
      • Create warranty
      • Custom attributes (assigned entities)
      • Custom attributes (POST)
      • Decommission a resource
      • Decommission resources introduction
      • Delete a site
      • Delete custom attribute of a tenant
      • Delete device group
      • Delete device management policy
      • Delete impact dependency
      • Delete resource
      • Delete resource by resource type
      • Delete resource note
      • Delete service group
      • Device groups introduction
      • Enable or disable resource decommission of client
      • Get availability rule on a resource
      • Get child resources and device groups
      • Get child resources and service groups
      • Get custom attribute types and values of a tenant
      • Get custom attributes of a client
      • Get custom attributes of a device
      • Get custom attributes of a service group
      • Get custom attributes types and values of a tenant
      • Get decommissioned resource
      • Get device group
      • Get device management policies
      • Get device management policy
      • Get impact dependency
      • Get latest antivirus definitions on resources
      • Get minimal details of device groups
      • Get minimal details of resource types
      • Get minimal details of resources
      • Get minimal details of service groups
      • Get minimal site details
      • Get resource
      • Get resource applications
      • Get resource availability
      • Get resource note
      • Get root level device groups
      • Get root level service groups
      • Get service availability
      • Get service group
      • Get site
      • Get topology data by relationships
      • Get warranties
      • Get warranty
      • Impact dependency introduction
      • Link service group
      • Resources for DNS
      • Resources for FTP
      • Resources for HTTP basic authentication type
      • Resources for HTTP NTLM authentication type
      • Resources for HTTP OAuth2 authentication type
      • Resources for HTTPS basic authentication type
      • Resources for HTTPS NTLM authentication type
      • Resources for HTTPS OAuth2 authentication type
      • Resources for IMAP
      • Resources for PING
      • Resources for POP3
      • Resources for SCRIPT
      • Resources for SMTP
      • Resources for SSL
      • Resources for TCP
      • Resources for UDP
      • Run device management policy
      • Search decommissioned resources
      • Search device management policy
      • Search resource notes
      • Search resources
      • Search sites
      • Unassign child resources from a device group
      • Unassign custom attribute from clients
      • Unassign custom attribute from devices
      • Unassign custom attribute from service groups
      • Unassign resources as child from a service group
      • Unlink a service group
      • Update availability rule on a resource
      • Update custom attribute type and add new values
      • Update device groups
      • Update device management policy
      • Update resource
      • Update resource notes
      • Update resource with synthetic support
      • Update service group
      • Update site
    • Tenancy and Access Controls
      • Users and user groups introduction
      • Activate or deactivate client
      • Activate user
      • Add users to a user group
      • Change password
      • Create client notes
      • Create clients
      • Create credential sets
      • Create roles
      • Create user
      • Create user group
      • Deactivate user
      • Delete a credential set
      • Delete a user group
      • Delete client note
      • Delete role
      • Get alert technologies
      • Get channels
      • Get client
      • Get client note
      • Get countries
      • Get credential set
      • Get credential sets
      • Get login audit report
      • Get minimal details of client credential sets
      • Get minimal details of clients
      • Get minimal details of device credential sets
      • Get minimal details of users
      • Get partner details
      • Get role
      • Get tenant NOCs
      • Get timezones
      • Get user
      • Get user group
      • Get user groups
      • Get users of a user group
      • Remove users from a user group
      • Search client note
      • Search clients
      • Search permission sets
      • Search roles
      • Search user groups
      • Search users
      • Update client notes
      • Update clients
      • Update credential set
      • Update roles
      • Update user
      • Update user group
    • Tickets
      • Add response to a change request
      • Add response to a problem
      • Add response to a service request
      • Add response to a time bound request
      • Add response to an incident
      • Add response to task
      • Close change request
      • Close incident
      • Close problem
      • Close service request
      • Close task
      • Close time bound request
      • Create business impact
      • Create change request
      • Create change request categories
      • Create incident
      • Create incident categories
      • Create or update forward mapping
      • Create or update reverse mapping
      • Create problem
      • Create problem categories
      • Create service request
      • Create service request categories
      • Create task
      • Create ticket notes
      • Create time bound request
      • Create urgency
      • Custom forms introduction
      • Delete ticket note
      • Download change request response attachment
      • Download incident response attachment
      • Download problem response attachment
      • Download service request response attachment
      • Download task response attachment
      • Download time bound request response attachment
      • Get a ticket note
      • Get activity log of a change request
      • Get activity log of a problem
      • Get activity log of a service request
      • Get activity log of a task
      • Get activity log of a time bound request
      • Get activity log of an incident
      • Get business impacts
      • Get change request
      • Get change request custom form
      • Get change request responses
      • Get custom field
      • Get custom fields
      • Get forward mapping details
      • Get incident
      • Get incident custom form
      • Get incident responses
      • Get multiple ticket notes
      • Get problem
      • Get problem custom form
      • Get problem responses
      • Get reverse mapping details
      • Get service desk list of categories
      • Get service request
      • Get service request custom form
      • Get service request responses
      • Get SLA policy
      • Get status change reasons
      • Get task
      • Get task responses
      • Get time bound request
      • Get time bound responses
      • Get time-bound request custom form
      • Get urgencies
      • Priority mapping introduction
      • Search change requests
      • Search incidents
      • Search problems
      • Search service requests
      • Search SLA policies
      • Search tasks
      • Search time bound requests
      • Update business impact
      • Update change request
      • Update change request category
      • Update incident
      • Update incident category
      • Update problem
      • Update problem category
      • Update service request
      • Update service request category
      • Update task
      • Update ticket notes
      • Update time bound request
      • Update urgency
  • Deprecation-notices
    • Actions on Windows services
    • Agents with unsupported versions
    • Alert priority attribute
    • Basic authentication for APIs
    • Canonical metric names
    • Canonical metric names (update)
    • Create user from email request integrations
    • Custom integrations with no associated role
    • Days parameter for HTTPs synthetics
    • Device APIs
    • Device attribute device type
    • Execution order in device management policies
    • Gateways with unsupported firmware
    • Incident actions on suppressed alerts
    • Inference stats widget
    • Java-based remote consoles
    • Legacy synthetics
    • Mac agents
    • Neustar integration
    • NodeJS synthetics
    • Permanent suppress action on alerts
    • Post-install access to integration key and secret
    • Remote access integrations
    • Resource attribute - device name
    • Runbooks in specific languages
    • Service monitor configuration
    • Status/State metric
    • Support for Linux versions on end of life
    • Trusted root certificates
  • Features
    • Agents
      • Agent Overview
      • Deploying Agents on Linux
      • Deploying Agents on Windows
      • Deploy Agents to Connect via Gateways
      • Managing Agents with Ansible
      • Updating Agents
      • Agent Connectivity Requirements
      • Agent Log File Reference
      • Troubleshooting
      • Agent FAQs
    • Gateways
      • Gateway Overview
      • Managing Login Accounts
      • Managing Proxy Settings
      • Using SSL certificates
      • Deploying Gateways on AWS
      • Deploying Gateways on Azure
      • Deploying Gateways on GCP
      • Installing Gateways on Windows
      • Updating Gateway Firmware
      • Gateway Connectivity Requirements
      • Windows System Requirements
      • Gateway FAQs
    • Patch Management
      • Patch Management Overview
      • Approving Patches
      • Configuring Patch Compliance
      • Configuring Patch Notifications
      • Configuring Patch Schedules
      • Managing Application Patches
      • Creating Patch Baselines
      • Installing Patch Feeds
      • Rating Patches
      • Managing Resources with Missing Patches
      • Patch Management FAQs
    • Process Automation
      • Process Automation Overview
      • Managing Process Automation
      • Configuring Gateways for Process Automation
      • Creating Tasks
      • Event Properties Reference
      • Sequence Flow Reference
      • Task Reference
    • Jobs and Scripts
      • Creating Jobs
      • Creating Scripts
    • Network Configuration Backup
      • Backing up Network Configuration
    • Cloud Spend Management
      • Budget Policy
      • Cloud Cost Visibility
    • Dashboards
      • Dashboards Overview
      • Widgets Overview
      • Managing Dashboards
      • Creating Widgets
    • Reports
      • Reports Overview
      • Creating Standard Reports
      • Managing Standard Reports
      • Creating Custom Reports
      • Managing Custom Reports
      • Reports FAQs
    • Discovery
      • Discovery Overview
      • Managing Discovery Profiles
      • Creating Agent Management Profiles
      • Creating Gateway Management Profiles
      • Scanning your Resources
      • SNMP Discovery Reference
      • SSH Discovery Reference
      • WMI Discovery
      • Discovery Reference
    • Alert Management
      • Alert Overview
      • Managing Alerts
      • Scheduling Maintenance Periods
      • Setting Notification Preferences
      • Alert Management Training File
      • Managing Alert Notifications
      • Using Time Series Forecast
    • First Response
      • Alert First Response Overview
      • Managing First Response Policy
      • Machine Learning Reference
    • Alert Correlation
      • Alert Correlation Overview
      • Machine Learning Reference
      • Managing Inferences
      • Alert Correlation Training File
      • Managing Alert Correlation
    • Alert Escalation
      • Alert Escalation Overview
      • Creating Alert Escalation Policy
      • Creating Learning-based Escalation Policy
      • Creating Rosters
      • Frequently Asked Questions
      • Managing Alert Escalation Policy
    • Events and Logs
      • Ingesting Windows Event Logs
      • Monitoring using SNMP Traps
      • Monitoring Syslog Configuration
    • Exports
      • Batch Export Overview
      • Streaming Export Overview
      • Managing Batch Export
      • Managing Streaming Exports
    • Knowledge Base
      • Knowledge Base
    • Monitor Management
      • Monitoring Overview
      • Managing Monitors
      • Using JMX Monitoring
      • Using Templates
      • Monitoring FAQs
    • OS Monitors
      • Monitoring using Linux Disk State
      • Monitoring using TCP Connection Statistics
      • Monitoring using File Check Monitor
      • Monitoring using StatsD
      • Monitoring using NFS Mount Checks
      • Monitoring using Linux File Integrity Check
      • Monitoring using Linux Services Monitor
      • Monitoring using Log File Monitor
      • Monitoring using Agent-based Windows and Linux Processes
      • Monitoring using Process Statistics Monitor
      • Monitoring with File Size Monitor
      • Monitoring using TCP Port Monitor
    • Synthetic Monitors
      • Synthetic Monitoring Overview
      • Creating Synthetic Monitors
      • Viewing Synthetic Monitors
      • Managing Synthetic Monitors
      • Modifying Metric Custom Notifications and Thresholds
      • SCRIPT Transaction Steps
      • SCRIPT – HTTP Synthetic Transaction Monitor
      • Manual Entry of Commands in Selenium IDE
      • DNS Synthetic Monitor
      • FTP Synthetic Monitor
      • HTTP/HTTPS Synthetic Monitor
      • IMAP Web Service Monitor
      • PING Synthetic Monitor
      • POP3 Synthetic Monitor
      • RTT Synthetic Monitor
      • SIP Synthetic Monitor
      • SMTP Synthetic Monitor
      • SSL Web Service Monitor
      • TCP Synthetic Monitor
      • UDP Synthetic Monitor
      • Whitelisted IP Addresses
      • Supported Monitors and Locations
    • Application Monitors
      • Monitoring using IBM MQ Adapter
      • Monitoring using Memcached Adapter
    • Custom Monitors
      • Setting up Agent-based Monitors
      • Setting up Agent-based G1 Custom Monitors
      • Setting up Agent-based G2 Custom Monitors
      • Setting up Agentless Monitors
      • Agent-based vs Agentless Monitoring
      • Bash
      • Python
      • PowerShell
    • Remote Consoles
      • Remote Consoles Overview
      • Enabling Remote Console Modules
      • Launching Consoles
      • Launching Java Consoles
      • Transferring Files in Java Consoles
      • Launching Browser Consoles
      • Accessing Clipboards in Browser Consoles
      • Launching Admin Consoles
      • Transferring Data in Browser Consoles
      • Playing Back Console Recordings
      • Supported Consoles Reference
      • Remote Console FAQs
    • Resource Management
      • Resource Management Overview
      • Managing Device Management Policies
      • Managing Data Retention
      • Managing Custom Attributes
      • Grouping Resources by Location
      • Viewing Resources
      • Regular Expressions Reference
      • Advanced Resource Search
    • Security and Data Management
      • Security Reference
      • Data Retention Definitions and Policies
    • Service and Topology Maps
      • Service Maps Overview
      • Using Service Maps
      • Topology Explorer Overview
      • Topology Explorer UI Overview
      • Using Topology Explorer
    • Account Management
      • Account Management Overview
      • Tenancy Overview
      • Notification Overview
      • Role-Based Access Control Overview
      • Customizing Company Branding
      • Managing Accounts
      • Managing Profiles
      • Managing Clients
      • Managing Users
      • Managing User Groups
      • Managing Roles
      • Managing Permission Sets
      • Managing Rosters
    • Authentication
      • Authentication Overview
      • Two-Factor Authentication
      • Enabling Two-Factor Authentication
      • Activating Two-Factor Authentication
      • Logging in with Two-Factor Authentication
      • Single Sign-On
    • Tickets
      • Managing Service Desk
      • Managing Change Requests
      • Managing Incidents
      • Managing Problem Entities
      • Managing Service Level Agreements
      • Managing Service Request
      • Managing Tasks
      • Managing Time Bound Entities
    • Change Detection
      • Managing Change Detection
  • Guides
    • Concepts Guide
      • Introduction
      • Tenancy
      • Access Controls
      • Discovery and Monitoring
      • Event Management
      • Automation
      • Service and Topology Maps
    • Onboarding Guide
      • Introduction
      • Getting Started
      • Onboarding Process
      • Instrumentation Guide
      • Public IP Addresses
    • Security and Data Management Guide
      • Security
      • Data Retention
  • Integrations
    • About Integrations
      • Getting Started
      • Monitoring Privileges Reference
      • Monitoring Integration Failures
    • Collaboration
        ServiceNow
        • ServiceNow Overview
        • ServiceNow - Standard Method
        • ServiceNow - ServiceNow Store Method
        • ServiceNow Business Rule Script
        • ServiceNow Business Rule Script - CI
      • Autotask
      • BMC Remedy
      • CA Service Desk Manager
      • Cherwell
      • ConnectWise
      • Email Requests
      • Freshservice
      • JIRA
      • ManageEngine ServiceDesk Plus
      • Slack
      • Zendesk
    • Compute
      • Cisco UCS
      • Citrix XenServer
      • Kubernetes
      • Mesosphere DC/OS
      • Microsoft Windows
      • Nutanix
      • VMware
    • Monitoring
      • AppDynamics
      • Datadog
      • Dynatrace
      • ElasticLog
      • Email Alerts
      • Logz.io
      • Micro Focus Operations Manager i
      • New Relic
      • Operations Management Suite (OMS)
      • Pingdom
      • Prisma Public Cloud
      • Prometheus
      • SignalFx
      • Site24x7
      • SolarWinds Orion
      • Splunk
      • Stackdriver
      • Sumo Logic
      • Sysdig
      • System Center Operations Manager (SCOM)
      • ThousandEyes
      • Zabbix
    • Network
      • Contrail Controller
      • Cradlepoint
      • Meraki
      • NEC IP-PBX
      • Viptela
      • Wireless LAN Controller
    • Password Management
      • CyberArk
      • ManageEngine Password Manager Pro (PMP)
    • Public Cloud
      • Amazon AWS
      • Google Cloud Platform
      • Microsoft Azure
    • SSO
      • ADFS
      • Azure AD
      • Centrify
      • Duo Security
      • Okta
      • OneLogin
      • PingOne
    • Storage
      • EMC CLARiiON
      • EMC RPA
      • EMC VMAX
      • EMC VNX
      • EMC VNXe
      • EMC VPLEX
      • EMC XtremIO
      • Hitachi VSP
      • HP EVA
      • IBM Storwize
      • NetApp Cluster
      • NetApp Filer
      • Pure Storage
    • Custom
      • Automation Integration
      • Custom Integration
    • Exports
      • AWS S3
      • Azure Blob Storage
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