Documentation is now available for the Fall 2020 Update release!

Launching Java Consoles

Describes how to add, launch, and disconnect Java consoles.

Leave Feedback

Introduction

Java consoles allow you to access a remote server using a Java-based plugin.

Prerequisites

The following are prerequisites for the Java plugin:

  • Java version 8.x or later (Oracle JDK)
  • Oracle JRE has to be installed
  • Agent and gateway versions 4 (or higher).

Types of supported protocols

The types of supported protocols supported by the Java console are the following:

  • RDP
  • SSH
  • Telnet
  • FTRANSFER (FTP)
  • RMSHELL
  • TeamViewer (if installed TeamViewer integration)
  • NEC UNIVERGE PC PRO (If installed NEC UNIVERGE PC PRO integration)

Key highlights

The Java console provides the following key features:

  • Playback console session recording
  • Clipboard access
  • Data transfer
  • Multi-console launch

Adding Java consoles

Add the details of the remote device to launch a console.

Launching Java consoles

To launch a Java console:

  1. From All Clients, select a client.
  2. Go to Infrastructure and select the category associated to the target resource.
  3. Click the resource name to launch a Java console.
  4. From the resource Overview page, click the Consoles button.
  5. From the console list, click the Java console icon associated with the console name and download a .jnlp file.
    Launch a Java Console

    Launch a Java Console

  6. Download and open the .jnlp file.
  7. From the Console Login page, enter the Ticket ID/Alert ID.
  8. For Activity Log Note, enter any comments for the RDP console activity (optional).
  9. Enter the Username and Password.
    Note: Username and Password fields are disabled when adding a console.
  10. Click OK.

The RDP console should be successfully launched.

Disconnecting Java consoles

To disconnect a Java console:

  1. From the Java console window, click Close (“X”) icon.
  2. Click Yes.

The session should be disconnected.