Enable Tracing for a Client

Trace Monitoring is a tenant entitlement. It must be enabled for the target client before users can access trace APIs and views.

Enablement

Ask an OpsRamp client administrator to enable Trace Monitoring for the intended client/tenant using the tenant’s administration workflow.
Confirm that the change applies to the correct client and environment.
Sign in with a user who has TRACE_VIEW access and open the tracing area in the Observability UI.
If you need the Collector or trace-proxy setup instructions, confirm that your role also has INTEGRATION_MANAGE where required.

The exact administration controls and role names can vary by tenant. This guide does not assume a particular portal screen or entitlement-purchase workflow.

Confirm access

When Trace Monitoring is disabled, tracing APIs reject requests for that tenant and the UI indicates that monitoring is not enabled. After the administrator confirms enablement, refresh the Observability UI and verify that the trace views and configuration instructions are available.

Enabling the entitlement does not create application spans or configure an exporter. Continue with Generate Ingestion Credentials and the appropriate environment quick start.