Introduction
Partners or Managed Service Providers (MSPs) leverage the platform to deliver IT management services to multiple clients. Partners play a vital role in OpsRamp ecosystem by utilizing its tools to effectively manage, monitor, and optimize their clients' IT infrastructure.
Partners are the essential intermediaries between the SP and the end customers ensuring efficient delivery of the services across organizations.
With a customizable, structured, and secured environment that OpsRamp provides, the SPs enable the partners to offer high-quality services to their clients. This allows for greater scalability, flexibility, and control over the entire IT operations.
Partners benefit from the platform’s extensive monitoring, automation, and incident management capabilities to ensure proper functioning of the IT resources in the environment. This helps in proactively identifying issues and resolve issues before they impact operations.
Automating routine tasks and workflows leads to increased efficiency and reduced manual efforts and operational cost.
As a SP, you can configure tenant-specific stringent policies and settings to ensure they meet security and compliance requirements.
- A Service Provider (SP) can manage one or more MSPs.
- A MSP can have one or more clients.
- Each partner’s clients have multiple users.
Permissions
Following are the permissions required to perform various tasks.
| Category | Permission Type | Permission Value | Task |
|---|---|---|---|
| ACCOUNT ADMINISTRATION | MSP | View | To view Partners card in Setup > Account. and To view partner details. |
| MSP | Manage | Add, Edit, and terminate partner. |
Next Steps
- See Create a Partner to learn how to create a partner.