Voice notification templates allow you to configure automated voice call messages that are triggered based on specific events, such as alerts, incidents, or service requests. These templates help ensure that critical notifications reach the right stakeholders promptly through voice calls, enabling faster response times for time-sensitive issues.

Create Voice Notification Template

As a Client Administrator

Follow these steps to create an SMS notification template:

  1. Navigate to Setup > Account.
  2. Click the Notification Templates tile. The Notification Template listing page appears, with the Alert card selected by default.
  3. Click + ADD. The Edit Notification Template - Alert page appears. This template is inherited from the parent organization. In this case, it is Partner.
  4. In the Content section, click the Voice card.

    Voice template page
  5. Modify the template name as needed.
  6. Type $ to open a dropdown that has a list of notification tokens, alert tokens, alert custom attributes, policy tokens, and resource tokens. On mouse hover over a token, its value is displayed. Customize the voice message body as per your requirements. Multiple tokens can be added by separating each token with a comma.
    For example, if the subject must contain the alert escalation policy name and the device group name, enter the $policy.nameand $alert.resource.deviceGroups tokens in the subject.
    See Alert Utility Tokens for more information.
  7. Click Add Template. The Voice notification template is created and available on the listing page.

As a Partner Administrator

To create an SMS notification template at the partner scope:

  1. Follow steps 1 through 7 listed under the As a Client Administrator procedure above, to complete the template creation.

To create an SMS notification template at the client scope:

  1. To select your client, click the Partner/Client dropdown menu.
    Type your client’s name in the search bar or select your client from the list.
  2. Follow steps 1 through 7 listed under the As a Client Administrator procedure above, to complete the template creation.

As an SP Administrator

To create an SMS notification template at the SP scope:

  1. Navigate to Setup > Account.
  2. Click the Notification Templates tile. The Notification Template listing page appears, with the Alert card selected by default.
  3. Click + ADD. The Platform-level template appears.
  4. Follow steps 4 through 7 listed under the As a Client Administrator procedure above, to complete the template creation.

Template Precedence

See Template Precedence for more information.

Template Inheritance

See Template Inheritance for more information.

Default Template

See Default Template for more information.

Restore Default

See Restore Default for more information.