Notifications are attention-drawing messages that provide you the status of an event. The main purpose of creating notification is to notify a user, user group, or roster about the event. A notification can be sent using email, SMS, or voice and can also be acknowledged directly from the same channels.
Alerts can be escalated as a notification. The alert escalation is based on certain escalation rules. When the rules match, the alerts or the updates on the alerts are sent as notifications to a user, user group, or roster.
Notification preferences, priority, and template are customizable.
You can configure the notification content of email, SMS, and voice notification for alerts. The template supports custom tokens to add the properties of the alerts.
Set Notification Preferences
SMS and Voice notification is available as an add-on for partners and clients with Event and Incident Management product package. If the SMS and Voice is a subscribed add-on for a partner, it is applicable for the client.
Email, SMS and voice notification channels are supported.
Users can configure these preferences under their user profile based on notification priority.
Example: Administrator has configured escalation notifications to a user.
Users can choose to get notifications on different channels (SMS, Email and Voice) based on notification priority.
See Profile Settings for more information on Notification settings.