Notification templates define the content and format of messages that the platform sends to users, such as emails and alerts. Use templates to keep messaging consistent, reuse content across events, and personalize messages with dynamic values.

Manage your notification templates

You can manage notification templates for the following areas:

• Alerts: Define the content of notifications sent when an alert is triggered, so users receive consistent and actionable information.
• Service desk: Define the messages sent for service desk activities, such as ticket creation, updates, assignments, and resolution.
• Process definition: Define the notifications sent at different stages of a process, such as task assignments, approvals, and completion.

For each area, you can create new templates, edit or delete existing ones, and use dynamic values to personalize messages.