You can select one of the following packages as per your operational requirement to monitor your infrastructure:

  • Hybrid discovery and monitoring
  • Event and Incident management
  • Remediation and Automation

Choose the packages that match your operational requirements.

See Reports for the reports associate with each package.

Hybrid discovery and monitoring package

See the image below for details on Hybrid Discovery and Monitoring package:

Hybrid discovery and monitoring package

The following add-ons are also available:

  • Batch Exports
  • Extended Data Retention
  • Projects Management
  • Service Catalog Management
  • SKU Management
  • Stream Exports

Event and Incident management package

The Event and Incident management package leverages proprietary event correlation algorithms, incident creation and for machine learning-powered alert. The package includes:

  • Service Desk
  • Alert Correlation
  • First Response Policies
  • Alert Escalation
  • OpsQ Machine Learning Bot

The following are unavailable if you opt not to subscribe to this package:

  • Event Enrichment, Scheduled Task, SLA, and SMS & Voice add-ons

  • The Alerts menu option in Setup

  • These permission sets:

    • OpsQ
    • Incident
    • Change Request
    • Task Request
    • Service Request
    • Problem
    • Time-bound request

Selecting a client that is not subscribed to either the Event and Incident Management package generates the following warning on the Alerts, Service Desk, and Automation pages:

Access Denied! The client is not subscribed to this product package.

Remediation and automation package

The Remediation and automation package implements patch job scheduling, remediation task execution, and resource maintenance using a remote console. The package includes:

  • Patch Management
  • Run Book Automation
  • Job Automation
  • Process Automation
  • Remote Access with Session Replay

The following are unavailable if you opt not to subscribe to this package:

  • Application Patch Management add-on

  • Automation option in the Workspace drop-down menu

  • These permission sets:

    • Jobs
    • Consoles
    • Patch Approvals
    • Recording Audits
    • Scripts
    • Commands

Selecting a client that is not subscribed to the Remediation and Automation package generates the following warning on the Alerts, Service Desk, and Automation pages:

Access Denied! The client is not subscribed to this product package.