Following features are available only for Partners:

  • Batch Exports - Batch exports allows you to efficiently extract platform-generated enterprise data for data collection and analysis. You can snapshot and batch export the following types of data for each client on demand and at scheduled intervals to Amazon AWS S3 and Microsoft Azure Blob Storage:

    • Ticket data
    • Alert data
    • Metric data
    • Inventory data
    • Usage data

    See Install Batch Export Integration for more information.

  • Stream Exports - Get event data to the target location without scheduling the data export. The Streaming Export feature streaming of live data to different third-party tools using AWS EventBridge using the Export Integration and Create Streaming Export.

    See Install Streaming Export Integration for more information.

  • SKU Management - SKU management involves organizing and tracking Stock Keeping Units (SKUs) across the platform. It allows you to efficiently manage and categorize services and resources based on distinct identifiers.

    See SKU for more information.

Following features are available only for Partners:

  • SLA Management - This module, when enabled, helps you to configure the response SLA and resolution SLA for a ticket, based on priority. An SLA (Service Level Agreement) is a negotiated and agreed contract between requester and assignee to resolve entities. SLA quantifies acceptable service levels and outlines when the services are delivered.

    See Configure SLA settings for more information.

  • Scheduled Task Management - The Scheduled Task entity provides the ability to schedule and run recurring tasks for a predefined duration and at a specified time period. Each instance of a scheduled task is recorded and grouped as Tasks in the Scheduled Task listing.

    See Configure scheduled tasks for more information.

security

Following features are available only for Partners:

  • Block Duplicate Cloud Accounts - Ensure that each cloud account is uniquely created and managed. This helps you to block creation of duplicate resources across clients and reduce unnecessary CloudWatch expenses.

  • Skip User Consent Form: Select checkbox to skip user consent form. The form popup appears.

    • Click ACCEPT to skip the user consent form.
    • Click DENY to allow user consent form.

edit client:

LOG MANAGEMENT

Select the appropriate option.
Enable (Stats immediately): Collects log data from agents in your infrastructure. This will allow the system to receive alerts and insights based on the collected logs information.
Disable: Disables collection and processing of log data from all agents. As a result, alerts and insights will not be available.