Documentation is now available for the Fall 2020 Update release!

Activating Two-Factor Authentication

Describes the steps to activate two-factor authentication for your account, clients, and users.

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Two-factor authentication adds an extra layer for secured access. Activating is simple as from OpsRamp Console, you need to click the Activate option from the USER DETAILS screen to activate Two-Factor Key. The Activate option lets you select the type of Two-Type authentication mechanism for that user.

Activate two-factor key

To activate the two-factor Key:

  1. Go to Setup > Accounts > Users, select a user.
    USER DETAILS screen appears. Two-factor authentication appears disabled (OFF).
  2. From the USER DETAILS scree, toggle two factor authentication to Enable (ON) and click Activate.
  3. From the Activate Two-Factor Authentication screen, select one of the following:
    • YUBICO Authenticator – A YubiKey is a small hardware device that offers two-factor authentication with a simple touch of a button.
    • TOPTP Authenticator – Time-based One-time Password Algorithm (TOTP) is an algorithm that computes a one-time password from a shared secret key and the current time.
    • U2F-FIDO Universal 2nd Factor – U2F is an open authentication standard that enables internet users to securely access any number of online services, with one single device, instantly and with no drivers or client software needed.
  4. If you have selected YUBICO Authenticator, perform the following steps to activate the Two-Factor Key:
    • Select YUBICO Authenticator.
    • Insert the YubiKey.
    • Touch the YubiKey button.
      A 44 character one-time password gets generated.
      YUBICO Authenticator

      YUBICO Authenticator

  5. If you have selected TOTP Authenticator, perform the following steps to activate the Two-Factor Key:
    The following applications support TOTP:
    • Google Authenticator
    • Windows Authenticator
    • DUO Authenticator
    • Authy Authenticator
    1. Select TOTP Authenticator.
    2. Configure the account on your two-factor authentication application and add your account by scanning the verification code.
    3. After scanning the barcode, enter the 6-digit verification code generated by the Authenticator application.
      TOTP Authenticator

      TOTP Authenticator

  6. If you have selected U2F-FIDO Universal 2nd Factor Authenticator, perform the following steps to activate the Two-Factor Key:
    1. Select U2F- FIDO Universal 2nd Factor.
    2. Insert the FIDO U2F in the USB slot on the device.
    3. Touch the FIDO U2F after FISO U2F starts blinking.
      The FIDO security key is now successfully activated.

After activating the two-factor, Activate Two-Factor Key displays a deactivate option.