Reports permit you to view status and summary information about enterprise resources and operations.

You can configure a report to run on-demand or on a recurring schedule.

Types of reports

You can create reports using a predefined template or in a form that meets your requirements. Reports are categorized as:

  • Standard Reports: Use standard reports to create, view, and manage reports with a predefined template.
  • Custom Reports: Use custom reports to create, view, and manage customized reports with multiple contents. Custom reports display data in charts or graphs that you can share with the other users in your organization.

Types of standard reports and permissions

All standard reports have managed permissions. For some reports, more permissions are provided. For example, the Standard Inventory report includes the version and model of the gateway.

The following table lists names of all standard reports and includes a description, available permission options, and applicable packages:

Table legend:

  • D&M = Hybrid Discovery and Monitoring
  • E&IM = Event and Incident Management
  • R&A = Remediation and Automation
Report NameDescriptionPermissionD&ME&IMR&A
Alert Escalation Policy ReportProvides a summary of alert escalation policies for the selected Partner or Client.View
Alert ReportList of alerts based on the parameters definedDevice View, Alert View
Antivirus ReportProvides details of the latest antivirus update.Device View
Availability ReportDisplays the Availability status, such as Uptime and Downtime report of a resource.
The report is available for one year. You can view the report for three consecutive months. To view,
  • Select Specific Period from the Reporting Period drop-down options available under Report Generation Schedule.
  • Select dates of three consecutive months for the From and To fields.
The Availability report displays the Device availability and downtime details with Downtime Event Summary by day.
Device View
Application Patches ReportA compliance report that displays the number of patches installed in the application.View
Audit ReportAudit data related to managing (create/update/delete) of users, devices, resources, service desk entities, permission sets, and credentials sets.View
Cloud ReportThe Cloud report provides a summary of cloud configuration details, cloud instance stale entries, and cloud resource discrepancies.Device View
Console Audit Recordings ReportProvides a repository of all administration recordings at the client level.View
Device ReportThe Device report supports all device inventory data with cloud configuration details.Device View
eBinder ReportA management level report that describes the technologies and tools used by the Partners and Clients.View
Executive Summary ReportProvides a summary of Inventory, Availability, Performance, Ticket, Patching, and Antivirus information in a predefined template.View
Inventory ReportProvides the inventory information of the managed devices. Configuring the attribute Agent Connectivity in the Inventory report permits to view if the Agent is connected directly or through proxy, for all devices.Device View
Login Activity ReportThe login activities of a logged-in user.View
Metric ReportCaptures the daily minimum, maximum, and average values of the different metrics for a certain period for selected devices.Device View, Metrics
Monitor Details ReportReport on the monitors applied to each device for any selected Partner and Client.Device View
Network Backup Summary ReportProvides a summary of the network device backup configurations for each day. The report is available only for gateway-based services.Device View
Network Statistics ReportReports the network interface details such as port, input-output devices. You can view values in Kbps or Mbps only for network traffic.Device View
New Metric ReportCaptures details of five metrics for a device and supports 100 devices.Device View, Metrics
Patch ReportProvides a detailed summary on patching activities including missing patches and patch compliance.Device View
Schedule Maintenance ReportProvides the maintenance status of the Site, Device, and Device Groups.Device View
SKU ReportReport on the packages that define the level of services available for each client.View
Tenant Profiles ReportReport on the list of custom attributes assigned to you.View
Tickets ReportReport on the Custom Service Requests.View
User ReportProvides the user details (Partner, Client) such as login information, role details for any selected client.View

Types of custom reports

The following custom reports can be created:

  • Inventory Report
  • Metrics Report
  • Alerts Reports
  • Cloud Cost

Considerations

  • Folders: Store and organize custom reports.
  • Sections: Segregate the data for each type of report into sections in a single report.
  • The report generation fails under circumstances like Database issues, technical errors. For example, Query Timeouts.
  • OpsRamp generates reports in a spreadsheet (XLS format) with the contents configured while creating a report.
  • You will receive an email only after a report is generated successfully. For failed reports, the Status column in the Custom Reports page displays Failure. You can contact the OpsRamp Customer Support team for further clarification.

Constraints

  • You can create only 100 reports per folder.
  • A report can have a maximum of only five Sections.
  • Custom reports support less than or equal to 50,000 resources only.
  • You can add only up to 30 devices in the Metrics report (graphical report with metric values) and up to 100 devices (graphical report) in the Inventory report.
  • Reports generated in XLS format have a maximum limit of 1,000,000 rows. Data that exceeds the maximum row limit is excluded from the report.