Prerequisites

  • Enable remote access and consoles at partner and client level.
  • Enable Consoles View and Manage permission to access and launch remote consoles.

Enabling browser consoles

The remote console is a configurable feature at the partner and client level.

By default, Remote Access Module and JNLP Consoles are enabled for a client. Only a partner can enable or disable the Remote Access Module for a client. If the Remote Access Module is disabled, JNLP and Browser consoles are also disabled.

To launch a console through a web browser, you must first enable the Browser Consoles.

To enable a browser console:

  1. Go to Setup > Accounts > Clients and click the required client name.
  2. From the CLIENT DETAILS page, click Edit to modify the details of an existing client.
  3. From the Remote Access Management section, select Yes to enable the browser console.
  4. Select Yes to enable Shared Drive.
  5. Click Finish.

Browser Consoles and Shared Drive are enabled for the client.