The following packaged feature options are available:

Choose the packages that match your operational requirements.

Hybrid discovery and monitoring package

The Hybrid Discovery and Monitoring package provides discovery, monitoring, alerting, and reporting, which gives you visibility into your infrastructure. This package includes:

  • Resource Management
  • Monitoring
  • Reports
  • Dashboards
  • Alerting and Forwarding
  • Anomaly Detection and Metric Forecasting

The following add-ons are also available:

  • Batch Exports
  • Extended Data Retention
  • Projects Management
  • Service Catalog Management
  • SKU Management
  • Stream Exports

Event and incident management package

The Event and Incident Management package is an event management tool that leverages proprietary event correlation algorithms for machine learning-powered alert processing, incident creation. The package provides:

  • Service desk features
  • Alert correlation
  • First response policies
  • Alert escalation
  • OpsQ machine learning

The following are unavailable if you opt not to subscribe to this package:

  • Event Enrichment, Scheduled Task, SLA, and SMS & Voice add-ons

  • The Alerts menu option in Setup

  • These permission sets:

    • OpsQ
    • Incident
    • Change Request
    • Task Request
    • Service Request
    • Problem
    • Time-bound request

Selecting a client that is not subscribed to either the Event and Incident Management package generates the following warning on the Alerts, Service Desk, and Automation pages:

Access Denied! The client is not subscribed to this product package.

Remediation and automation package

The Remediation and Automation package implements patch job scheduling, remediation task execution, and resource maintenance using a remote console. The package includes:

  • Patch Management
  • Run Book Automation
  • Job Automation
  • IT Workflow Automation
  • Remote Access with Session Replay

The following are unavailable if you opt not to subscribe to this package:

  • Application Patch Management add-on

  • Automation option in the Workspace drop-down menu

  • These permission sets:

    • Jobs
    • Consoles
    • Patch Approvals
    • Recording Audits
    • Scripts
    • Commands

Selecting a client that is not subscribed to the Remediation and Automation package generates the following warning on the Alerts, Service Desk, and Automation pages:

Access Denied! The client is not subscribed to this product package.

Reports associate with packages

When you select Reports, Standard Reports and Custom Reports availability depends on the package(s) you opted to include:

Report NameHybrid Discovery and MonitoringEvent and Incident ManagementRemediation and Automation
Alert Escalation Policy Report
Alert Report
Antivirus Report
Availability Report
Application Patches Report
Audit Report
Console Audit Recordings Report
Device Report
eBinder Report
Executive Summary Report
Inventory Report
Login Activity Report
Metric Report
Monitor Details Report
Network Backup Summary Report
Network Statistics Report
New Metric Report
Patch Report
Schedule Maintenance Report
SKU Report
Tenant Profiles Report
Tickets Report
User Report