OpsRamp helps you to discover, monitor and track the availability of your resources. Before using the Platform, the primary requirement is to create an account and manage account to do the desired tasks for your organization.

Using OpsRamp account management, you can manage your account and manage your organization. With security as a top priority for organizations, multiple mechanisms are supported for authentication and authorization of every user.

Using multi-tenancy model, multiple users can be created to monitor the resources. Users are primarily categorized as a Partner User or a Client User. Partners can access all clients in their account, while a client user role is limited to a specific client. You can have specific client users to do specific actions. For unique requirements, you can group multiple users into specific user groups.

Besides viewing and modifying your profile, you can create clients and users. Role-based account management (roles and permissions) helps you distribute tasks among users according to your organization hierarchical structure. For example, a client administrator can manage all actions applicable to the client while role-based users can manage actions only according to the assigned role and permission sets.

The following features are available for setting up your organization.

  • Custom branding - A customized brand can be applied.
  • Client Checklist - A checklist is provided for every completed step during onboarding. This guarantees smooth onboarding of clients.
  • Rosters - A roster that assigns users or user groups a schedule of duties.

The following sections provide an overview of the core account management constructs:

Tenancy

Tenancy refers to the ability to create independent domains of management - tenants. Each tenant, is a logical container for a set of managed resources.

Partitioning your environment into multiple tenants has the following use cases:

  • IT operations team in an enterprise.
  • Service delivery team in a managed service provider.

Tenancy model

OpsRamp tenancy model consists of two core constructs: Partner and Client. Most features function in the scope of a partner or client, allowing to apply different management regimes to different clients.

Tenancy Model

Tenancy Model

IT operations team in an enterprise

You are part of an IT operations team in an enterprise, responsible for managing IT resources that belong to multiple business units.

Each business unit has a different levels of service the expect from you. For example, business unit A may want all alerts from their resource to be forwarded to local IT staff in department.

While business unit B may want you to triage all alerts and only notify their local IT staff if needed.

It is helpful to partition IT resources into multiple tenants - where IT resources of each business unit is managed as a separate tenant. You can apply different management processes to each business unit.

Service delivery team in a managed service provider

You are part of a service delivery team in a managed service provider. You are managing multiple customers, each with separate service level requirements and management contracts.

It is helpful to partition IT resources into multiple tenants, where IT resources are managed for each customer as a separate tenant. You can apply different management processes to each customer and measure and report on service levels delivered for each customer.

IT operations team in an enterprise

You are part of an IT operations team within an enterprise, responsible for managing IT resources that belong to multiple business units.

Each business unit has a different levels of service the expect from you. For example, business unit A may want all alerts from their resource to be forwarded to local IT staff within department.

While business unit B may want you to triage all alerts and only notify their local IT staff if needed.

It is helpful to partition IT resources into multiple tenants, where IT resources of each business unit is managed as a separate tenant. You can apply different management processes to each business unit.

Service delivery team in a managed service provider

You are part of a service delivery team within a managed service provider. You are managing multiple customers, each with separate service level requirements and management contracts.

It is helpful to partition IT resources into multiple tenant, where IT resources of each of your customers is managed as a separate tenant. You can apply different management processes to each customer and measure and report on service levels delivered for each customer.

Role-based access control (RBAC)

Role-Based Access Control (RBAC) is an important aspect for any administrator to manage OpsRamp functionality and determine who can access what functionality and resources. The RBAC allows you to restrict the accessibility of OpsRamp resources depending on the roles and permissions of the users in your organization.

Implementing RBAC in your organization can help you maintain security and restrict unwanted access to any important information depending on their role in your organization.

  • Manage hundreds of users in your organization in an effective manner.
  • Maintain the security of confidential information by restricting access and avoiding chances of data breach or leakage.
  • Manage roles when you add a new user or terminate a new user.

Multiple roles can be created and assign roles to users based on their responsibilities. RBAC allows you to:

  • Control the way the users in your organization access, view and manage data. - Restrict the activities that a user can do based on their role, user group, credentials, devices, device groups, permissions, and permission sets.

Roles

Implementing roles for users provides an insight into what action can each user do in an organization. Roles makes it easier for administrators to manage their users and organization.

Role scenario

An organization has separate administration teams to manage servers and network devices.

  • The server administrator group wants users in the server team to view all devices but manage and administer only server devices.
  • The network administrator wants users in the network team to view all devices but manage and administer only network devices.

You can assign a manage role to server administrator and network administrator groups on all devices in their groups. Similarly, assign a View role to server administrator and network administrator groups on all the devices pertaining to another group.

Permission Sets

You can apply permission sets in the partner scope or client scope. If you have selected a client, you can assign permission sets either to all clients or a single client in your organization. The permission sets let you control the level of accessibility for each user.

Notifications

Notifications are contents that provide information and insights for an actionable event that is derived from policy-driven rules on a set of resource(s). The main purpose of creating notification is to notify the administrators of an escalation or for any required action. Administrators can respond to the action items using the different notification channels.

The following notification channels are supported:

  • Email (all notification types)
  • SMS (alerts only)
  • Voice (alerts only)

You can configure the preceding notification channels from the preferences section in the user profile based on notification priority.

Notifications can be configured for the following features:

  • User Profile
  • Alerts
  • Service Desk
  • Patch
  • Reports
  • Schedule Maintenance
  • Knowledge Base

The other advantages of receiving notifications are as follows:

  • The resource owners can take the appropriate action.
  • The stakeholders can understand the state.

The Notification feature is a single platform that lets you configure and receive notifications for escalation or actions.