The administrator sets up and configures the platform for operation in a particular enterprise environment. This involves managing accounts, users, resources, and supporting tracking and visualization tools to guarantee a required level of service.

The Administrator Guide covers how to use platform tools and best practices for setting up partner and client environments. These include:

  • How to set up and update accounts, users, and user groups.

  • How to define role- and permission-based authorization for users.

  • How to define policies for:

    • discovery
    • device management
    • device groups
    • service map
    • alert-to-ticket
    • alert correlation
    • escalation
  • How to set up and configure ticketing and reporting.

  • How to manage remote resources.