The OpsRamp SaaS platform is a secure, SaaS AIOps platform for multi-tiered, multi-tenant IT environments. The platform provides the foundational components that enable the solutions layer:

  • hybrid infrastructure discovery and monitoring
  • event and incident management
  • remediation and automation.

The platform organizes the enterprise into tenants and provides mechanisms and policy definitions for managing accounts, users, user groups, and role-based access.

Key components involved in solution enablement include:

  • dashboards
  • inventory
  • alerts
  • monitors
  • patches
  • RBA
  • service desk
  • knowledge base
  • reports
  • run commands
  • launch consoles
  • run jobs/scripts

For more information, see the following sections:

  • Platform Feature Guides: Provides in-depth descriptions for how to use the key platform features.
  • Agents: Provides information about the agent and agent shield, a low-footprint, secure application that runs on managed servers and provides instrumentation required to manage your server.
  • Gateways: Provides information about the gateway, a secure server instrumented for IT environment management that collects the data needed to manage IT resources.