Risks, Limitations and Assumptions

  • The Integration can handle critical and recovery failure alert notifications for the following two cases when the user enables App Failure Notifications in the configuration:
    • Connectivity Exception
    • Authentication Exception
  • The Integration does not control monitoring pause/resume actions based on the above alerts. Metrics can be used to monitor Scality resources and generate alerts based on predefined threshold values.
  • Component-level thresholds can be configured for each resource.
  • The Template Applied Time will only be displayed if the collector profile (Classic and NextGen Gateway) is version 18.1.0 or higher.
  • The minimum supported version for obtaining the latest snapshot metric is NextGen-15.0.0.
  • This Integration supports both Classic Gateway and NextGen Gateway.
  • If vastdata_cluster_license_Status metric value is not “EXPIRED” then only the metric values for the following metrics will be populated:
    • vastdata_cluster_license_ValidPeriod
    • vastdata_cluster_license_ValidPeriodIsUnlimited
    • vastdata_cluster_license_Capacity
    • vastdata_cluster_license_CapacityIsUnlimited
    • vastdata_cluster_license_DaysRemainForExpiry
    • vastdata_cluster_license_IsUnlimitedExpiry
  • If the metric value of vastdata_cluster_license_ValidPeriodIsUnlimited is FALSE, then only graph will be populated for vastdata_cluster_license_ValidPeriod.
  • If the metric value of vastdata_cluster_license_CapacityIsUnlimited is FALSE, then only graph will be populated for vastdata_cluster_license_Capacity.
  • If the metric value of vastdata_cluster_license_IsUnlimitedExpiry is FALSE, then only graph will be populated for vastdata_cluster_license_DaysRemainForExpiry.

Troubleshooting

  • Before troubleshooting, ensure all Prerequisites are met.
  • Perform the following steps when Vast Data Platform integration fails to Discover/Monitor
  • Check if any alerts generated on Vast Data Cluster or on the gateway or any error logs in vprobe.
  • To rule out API accessibility or specific failures like end device connectivity or authentication, try to check the reachability of end device from gateway using following commands.
    • try ping with IP Address provided in configuration
      ping <IP Address>
    • try telnet using
      telnet <IP Address> <port>
  • If you still need assistance, reach out to the support team to check API accessibility using the SDK App Debug Command Center (available depending on the gateway version 18.1.0 and app support) or DiscoveryandMonitoring-TargetAPIResponses.
  • If there are no connectivity or authentication issues, refer to the SDK App Debugging process and contact the support team for further assistance.