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Site24x7

Describes how to set up an integration to monitor Site24x7 alerts.

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Introduction

Site24x7 is a provider of website, server, network and application performance monitoring services. Integration with Webhooks enables alerts to be monitored from Site24x7.

The current Site24x7 version verified for integration is dated March 2020.

OpsRamp configuration

Configuration involves:

  1. Installing the integration
  2. Configuring the integration

Step 1: Install the integration

To install Site24x7 into the system:

  1. Go to Setup > Integrations > Integrations.
  2. From Available Integrations, select Monitoring > Site24x7.
  3. Click Install.

After the installation, the inbound configuration fields are displayed.

Step 2: Configure the integration

Inbound configurations capture all the required details to call OpsRamp APIs in Site24x7.

Authentication

  1. Configure the Authentication type to call OpsRamp APIs.
  2. Select Webhooks as the authentication mechanism to generate the Token and WebHook URL. Both are required to define alert endpoints.

Configuring the map attributes

After installation, the default attribute mappings are:

Property Mappings
Site24x7 PropertyOpsRamp Property
STATUSAlert state
Site24x7 Property ValueOpsRamp Property Value
DOWNCritical
CRITICALWarning
TROUBLEInfo
UPOk
MONITORNAME ($MONITORURL) $INCIDENT_REASONAlert subject
MONITORNAME ($MONITORURL) $INCIDENT_REASON
FAILED_LOCATIONS : $FAILED_LOCATIONS
MONITOR_ID: $MONITOR_ID
OUTAGE_TIME_UNIX_FORMAT : $OUTAGE_TIME_UNIX_FORMAT
MONITOR_DASHBOARD_LINK :$MONITOR_DASHBOARD_LINK
TIMEZONE : $TIMEZONE
POLLFREQUENCY : $POLLFREQUENCY
INCIDENT_TIME : $INCIDENT_TIME
INCIDENT_TIME_ISO : $INCIDENT_TIME_ISO
RCA_LINK : $RCA_LINK
Alert description
MONITORTYPEAlert metric
MONITORNAMEAlert device name

Sample payload

This is a sample payload that has been validated:

{
"MONITOR_DASHBOARD_LINK":"https://www.site24x7.in/app/client#/home/monitors/6805000000007017/Summary",
"MONITORTYPE":"URL",
"MONITOR_ID":6805000000007017,
"STATUS":"DOWN",
"MONITORNAME":"test12",
"FAILED_LOCATIONS":"SanFrancisco-US,Dallas-US,Atlanta-US,Boston-US,Phoenix-US,LasVegas-US",
"INCIDENT_REASON":"Request URI does not exist.",
"OUTAGE_TIME_UNIX_FORMAT":"1584597854001",
"MONITORURL":"https://5175f1d6.ngrok.io/",
"TIMEZONE":"Asia/Kolkata",
"POLLFREQUENCY":5,
"INCIDENT_TIME":"March 19, 2020 11:34 AM IST",
"INCIDENT_TIME_ISO":"2020-03-19T11:34:14+0530",
"RCA_LINK":"https://www.site24x7.in/rca.do?id=9t3UbKAYLxDYJ6mUpskbh9kBB9Y1yVNXInTVztwlGeFJUmFYH1lQtsoB%2Bxt2yYPIKLBsDe5Uvd%2FMU5NvcSedZQST3UO8UgP7"
}

Site24x7 configuration

Configuring Site24x7 involves:

  • Configuring Webhook
  • Configuring Webhook for the monitoring console

Step 1: Configure Webhook

To save alerts with OpsRamp API details in Site24x7:

  1. Log into Site24x7 Admin UI.
  2. Go to Admin > Third-Party Integrations and click Webhooks.
  3. From Third-Party Integrations, click Add Third-Party Integrations.
  4. From the Webhooks page, enter the Webhook URL copied from OpsRamp inbound configuration.
  5. Click Save.

Step 2: Configure Webhook for monitoring

Perform the following steps to configure Webhook for monitoring:

Perform the following steps:

  1. From Site24x7 Home, click Web > Monitor.
  2. Select the Inventory tab and click Notification Profile.
  3. From the Edit Notification profile window, do the following:
    • Change the Contact Group for status notification from None.
    • Select the required Webhook from the drop-down list in Invoke Third-Party Services.
    • Click Save.
  4. Click Save on the Inventory tab.

The alert details are saved in the monitoring console. Site24x7 is now configured.

Viewing alerts

To view the alerts:

  1. Select the Workspace drop-down option and go to Alerts.
  2. Search for Site24x7 as the source name to view alerts.
  3. Click an alert ID.
Viewing Alerts

Viewing Alerts