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ServiceNow Overview

Describes the methods for setting up integrations for the ServiceNow resources.

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Introduction

ServiceNow is a software platform which supports IT Service Management (ITSM) and helps automate IT Business Management (ITBM).

The following methods are available for integration:

  • Standard method from OpsRamp: Configuration is performed manually.
  • ServiceNow Store: Configuration is customizable for specific requirements.

Types of integrations

ServiceNow integration with OpsRamp is a bi-directional integration. OpsRamp provides the following two types of integration with ServiceNow:

  • Incident Integration: View an OpsRamp incident in ServiceNow (and vice versa).
  • CMDB Integration: Integrate OpsRamp Resources with third-party Configuration Item (CI) entities.