Update Agents

Introduction

Updating the OpsRamp Agent is essential to support the latest features, bug fixes, and performance improvements. It is recommended to keep the Agent updated to the latest version.

Prerequisites

Ensure the OpsRamp Agent is online and communicating with the cloud.

Update Agent

Follow these steps to update the OpsRamp Agent to the latest version:

1. Navigate to Setup > Account > Integration.
2. Use the search feature on the Installed Integrations page to find Microsoft Windows OS and Linux OS.
3. Click on the integration tile for which Agent update required.
4. Click Update Agents. Update Agent page appears.

   

5. Select the required Agent devices from the list and click Action button.
   You can use the Search or Filter option to refine the device list.

   

6. Do one of the following action to update the Agent:
   • Update Now: If you want the devices to be forced updates, select the required Agent devices from the list, and click Update now. The update is triggered immediately, and devices are updated within minutes.
   • Update on Scheduled: Select the required agent devices from the list and click Update on Schedule to scheduled update.
     Every 6 hours, agents check the OpsRamp Cloud for updates and automatically update if a new version is available.
   • Do Not Allow: Click Do not allow option to disable the agent update.

Additional Details

During the update process, OpsRamp displays status messages in the Status column. Hover over the status message for more details.

• Update Success: Indicates the Agent updated to the latest version without any issue. Example: Update Success - Timestamp (UTC): , Successfully Agent updated to .
• Download Failed: indicates the file required for agent update failed to download. Example: Download Failed - Timestamp (UTC): , Difference in downloaded patch size, Downloaded size - , Actual size - .
• Update Failed: Indicates the required file to update the agent was downloaded successfully, but the update process failed. Example: Update Failed - Timestamp (UTC): , Agent update failed while running the update/package file.

These messages help diagnose issues without needing to check the agent log files.

Agent Update Home Page

You will have following information on the Agent update home Page.