FAQs for Batch Exports

1. What is Batch Export, and why is it useful?

The Batch Export feature allows you to export large datasets in structured JSON formats for reporting, analysis, or backup purposes.

2. What types of data can be exported using Batch Export?

OpsRamp supports the following key export categories:

  • Alerts
  • Audit
  • Integrations
  • Inventory
  • Metrics
  • Tenants
  • Tickets
  • Usage

3. What file formats are supported for export?

OpsRamp supports JSON format (JavaScript Object Notation).

4. How does the batch export functionality work?

  1. The batch exports feature works on an on-demand, daily, weekly or monthly basis based on your configuration. Also, few of the exports like metrics work on an hourly basis only (Files are exported to the cloud every hour).
  2. Once the export report generation process is completed, the prepared export file is successfully uploaded to cloud storage.

5. How do I trigger a batch export?

You can start a batch export via:

  • The web UI (Batch Export section)
  • Scheduled jobs (for automated exports)

6. How does the Metric batch export functionality work?

  • The metric batch exports work on an hourly basis (The exported files are uploaded to cloud storage every hour).
  • The number of uploaded files should range from a minimum of 3 to the maximum number of export processing servers, with each server uploading one file per hour.
  • No data will be lost. Any pending or failed files will be automatically processed in the next scheduled iteration, which runs in the following hour.

7. How long does the export process take?

  • Small files (up to 10K records) – Few seconds to < 5 minutes.
  • Large files (millions of records) – Few minutes, depending on the dataset size.

8. How will I receive my exported data?

You can directly check the batch export file in the cloud account storage.

  • Cloud Storage (AWS S3 and Azure Blob Container) – If configured.

9. What happens if my export fails?

If an export fails:

  • You will receive an error notification with details.
  • Contact Support for further troubleshooting.
  • Support or Engineering team will reschedule the failed exports.



Troubleshooting steps

If you are facing issues with the Batch Export feature, follow these troubleshooting steps to identify and resolve the problem:

  1. Check Export Status

    • Check if the export is In progress, Completed, or Failed:
      1. Navigate to the Export Listing screen.
      2. Look for the status (e.g., Queue, InProgress, Success, Failed).
      3. If it is still processing, wait for a few more minutes.

  2. Check Notifications and Logs
    If the export failed, look for error messages in the logs or email notifications.

    • You will receive an error notification with details
    • Contact Support for further troubleshooting
    • Support or Engineering team will see the logs from backend server.

  3. Verify Network & Storage Issues
    Ensure that the integration details are correctly configured. If any configuration details, such as bucket name, access keys, or secret keys, are reset in the customer’s Cloud account, the integration details must also be updated in the portal.

    • Cloud Storage Issues (AWS S3, Azure Blob container, Drive, etc.) → Check if storage credentials are correct.