Supported Versions
SSH (version 1 and version 2)

Introduction

Crestron leads the way with best in class av integration equipment, where video comes to life and audio is crystal clear.

Prerequisites

OpsRamp Classic Gateway 12.0.1 and above.

Default Monitoring Configurations

Crestron has default Global Device Management Policies, Global Templates, Global Monitors and Global Metrics in OpsRamp. You can customize these default monitoring configurations as per your business use cases by cloning respective Global Templates, and Global Device Management Policies. OpsRamp recommends doing this activity before installing the application to avoid noise alerts and data.

  1. Default Global Device Management Policies

    OpsRamp has a Global Device Management Policy for each Native Type of Crestron. You can find those Device Management Policies at Setup -> Resources -> Device Management Policies -> Search with suggested names in global scope. Each Device Management Policy follows the below naming convention:

    {appName nativeType - version}

    Ex: crestron Crestron - 1 (i.e, appName = crestron , nativeType = Crestron , version = 1)

  2. Default Global Templates

    OpsRamp has a Global Template for each Native Type of Crestron. You can find those templates at Setup -> Monitoring -> Templates -> Search with suggested names in global scope. Each template follows the below naming convention:

    {appName nativeType 'Template' - version}

    Ex: crestron Crestron Template - 1 (i.e, appName = crestron , nativeType = Crestron ,version=1)

  3. Default Global Monitors

    OpsRamp has a Global Monitors for each Native Type which has monitoring support. You can find those monitors at Setup -> Monitoring -> Monitors -> Search with suggested names in global scope. Each Monitors follows below naming convention:

    {monitorKey appName nativeType - version}

    Ex: Crestron Monitor crestron Crestron - 1 (i.e, monitorKey = Crestron Monitor, appName = crestron , nativeType = Crestron, version = 1)

Configure and install the integration

  1. From All Clients, select a client.
  2. Go to Setup > Integrations and Apps.
  3. Click Manage Apps.
    Notes:
    • If there are already installed applications, it will redirect to the INSTALLED APPS page, where all the installed applications are displayed.
    • If there are no installed applications, it will navigate to the ADD APP page.
Crestron 1
  1. Click + ADD on the INSTALLED APP page. The ADD APP page displays all the available applications along with the newly created application with the version.
    Note: You can even search for the application using the search option available. Also you can use the All Categories option to search.
Crestron 2
  1. Click ADD in the Crestron application.
  2. In the Configurations page, click + ADD. The Add Configuration page appears.
  3. Enter the below mentioned BASIC INFORMATION:
FunctionalityDescription
NameEnter the name for the configuration.
Host Name / IP AddressHost Name/IP address of the target.
PortPort

Note: By default 22 is added.
CredentialsSelect the credentials from the drop-down list.

Note: Click + Add to create a credential.

Note: Select App Failure Notifications; if turned on, you will be notified in case of an application failure that is, Connectivity Exception, Authentication Exception.

  1. In the RESOURCE TYPE section, select:
    • ALL: All the existing and future resources will be discovered.
    • SELECT: You can select one or multiple resources to be discovered.
  2. In the DISCOVERY SCHEDULE section, select Recurrence Pattern to add one of the following patterns:
    • Minutes
    • Hourly
    • Daily
    • Weekly
    • Monthly
  3. Click ADD.
Crestron 3
  1. Now the configuration is saved and displayed on the configurations page after you save it.

    Note: From the same page, you may Edit and Remove the created configuration.
  2. Click NEXT.
  3. In the Installation page, select an existing registered gateway profile, and click FINISH.
Crestron

The application is now installed and displayed on the Installed Integration page. Use the search field to find the installed application.

Modify the Configuration

View the Crestron details

The Crestron integration is displayed in the Infrastructure > Resources > Network Devices > VoIP. You can navigate to the Attributes tab to view the discovery details, and Metrics tab to view the metric details for Crestron.

Crestron 4
Crestron 5

Supported metrics

Metric NameDisplay NameUnitDescription
crestron_Average_CPULoadAverage CPU Load%Provides device average CPU load
crestron_IPTable_ConnectionsStatusIP Table Connections StatusProvides crestron device state info. Possible outcomes are 2- CONFAILED, 1 - ONLINE, 0 - OFFLINE
crestron_Controller_StatusController StatusProvides crestron device controller status info. Possible outcomes are 2- Disabled, 1 - Enabled, 0 - UNKNOWN

Risks, Limitations & Assumptions

  • Application can handle Critical/Recovery failure notifications for below two cases when user enables App Failure Notifications in configuration:
    • Connectivity Exception
    • Authentication Exception
  • Application will not send any duplicate/repeat failure alert notification until the already existed critical alert is recovered.
  • No support for Macro replacement for threshold breach alerts (i.e, customisation for threshold breach alert’s subject, description).
  • Component level thresholds can be configured on each resource level.
  • No support of showing activity log and applied time.
  • No support for the option to get the latest snapshot metric.
  • Application is not compatible with Cluster Gateway.