Risks, Limitations and Assumptions

Azure Arc can manage critical and recovery failure notifications for the following two cases when the user enables App Failure Notifications in the configuration settings:

  • Connectivity Exception
  • Authentication Exception

The integration will send duplicate or repeated failure alert notifications every 6 hours.

Note: The integration does not control monitoring pause or resume actions based on these alerts. Metrics can be used to monitor resources and generate alerts based on threshold values.

  • OpsRamp provides port 443 as the default value for processing APIs. Users can modify this value on the application configuration page if needed.
  • Activity logs and applied time are not supported for display.
  • The minimum supported version to access the latest snapshot metric option is nextgen-14.0.0.
  • Full discovery support requires gateway version 15.0.0 or above.
  • The integration is not compatible with the Cluster Gateway.
  • Monitoring frequency should not be set to less than 5 minutes, as Insight metrics APIs provide incorrect data with 5-minute polling intervals.

Troubleshooting

  • Ensure all the prerequisites mentioned are met
  • When Azure Arc integration fails to Discover / Monitor, please complete the following troubleshooting steps
    • Check if any alerts generated on Azure Tenant or on the gateway or any error logs in vprobe.
    • If the error/alert is related to End Device Connectivity or Authentication issue, try to check reachability of end device from gateway using following commands:
      • try ping with IP Address provided in configuration ping <IP Address>
      • try telnet using telnet <IP Address> <port>
    • If further assistance is needed, please reach out to the support team to check API accessibility using the internal API commands utilized on the app side.