Polycom Trio is a modern conference room smartphone. Integrating Polycom-Trio-8800 helps you:

  • Discover and monitor your Polycom devices.
  • Check device availability and reliability.

Supported versions

  • REST API: REST API V1 and V2.
  • Gateway version: 9.0 HF cluster gateway or higher.

OpsRamp configuration

Step 1: Install the integration

  1. From All Clients, choose a client.
  2. Go to Setup > Integrations > Integrations.
  3. From Available Integrations, select Adapter > Polycom-Trio-8800.
  4. From Install Polycom-Trio-8800 Integrations, enter:
    • Name: Configuration name.
    • Upload Logo: Polycom device device.
    • Gateway Profile: Gateway management profile associated with the client.
  5. Click Install.
    The Polycom-Trio-8800 Integration page displays the installed integration in the CONFIGURATION section.

Step 2: Configure the integration

  1. From CONFIGURATION, click + Add.
  2. From the Create Adapter Configuration page, enter:
    • Name: Configuration name.
    • Protocol:
      • HTTPS: For a secured connection.
      • HTTP: For an unsecured connection.
    • IP Address: Target device IP address.
  3. From the Credentials section, select Custom and enter the target device Username and Password.
  4. From the Resource Types & Metrics section, select the metrics and Availability you want.
    The Resource Types & Metrics section automatically displays the target device resource type such as VOIP.
  5. From the Metrics section select the metrics you want.
    Use Import to read in metrics and Export to save metrics locally.
  6. From the Discovery Schedule section, select the checkbox to add a Recurrence Pattern. Choose one of the following intervals:
    • Hourly
    • Daily
    • Weekly
    • Monthly
  7. From the Monitoring Schedule section, select target device monitoring frequency. The default frequency is set to 30 minutes.
  8. Click Save.

After saving the integration, Polycom-Trio-8800 resources are discovered and the monitoring is enabled according to the configured metric criteria.

Step 3: View the Polycom-Trio-8800 details

The Polycom-Trio-8800 integration is displayed in the Infrastructure > Network category. Click the name to view details.

Supported metrics

OpsRamp MetricMetric Display NameDescriptionUnit
polycom_trio_Current_CPU_UsageCurrent CPU UtilizationThe actual CPU Utilization at a specific point in time.%
polycom_trio_Average_CPU_UsageAverage CPU UtilizationProvides device average CPU usage.%
polycom_trio_Used_MemoryMemory Used in MbytesProvides the amount of memory used.Mbytes
polycom_trio_Free_MemoryFree Memory in MbytesProvides device-free memory details.Mbytes
polycom_trio_Memory_UtilizationMemory UsageProvides device memory usage details.%
polycom_trio_Packets_LostData Packets LostProvides packets lost information while transmissioncount
polycom_trio_JitterJitter TimeVariation in the time delay between the signal transmission and its receipt over a network connection.milliseconds
polycom_trio_Max_JitterMax Jitter TimeMaximum variation in the time delay between the signal transmission and its receipt over a network connection.milliseconds
polycom_trio_LatencyLatencyThe time taken for the data to get to the destination across the network.milliseconds
polycom_trio_RxMOSCQRemote Conversational MOS ScoreThe ranking or score of the quality of voice and video sessions obtained from remote conversational quality tests.count
polycom_trio_TxMOSCQLocal Conversational MOS ScoreThe ranking or score of the quality of voice and video sessions obtained from local conversational quality tests.count
polycom_trio_RxMOSLQRemote Listening MOS ScoreThe ranking or score of the quality of voice and video sessions obtained from remote listening quality tests.count
polycom_trio_TxMOSLQLocal Listening MOS ScoreThe ranking or score of the quality of voice and video sessions obtained from local listening quality tests.count
polycom_trio_Calendar_Connection_StatusPolycom Trio Calendar Connection StatusProvides calendar service connection status.
polycom_trio_AppStatePolycom Trio AppStateProvides polycom device state info.