Risks, Limitations and Assumptions
- App can handle Critical/Recovery failure notifications for below 2 cases when user enables App Failure Notifications in configuration.
- Connectivity Exception
- Authentication Exception
- App uses the provided IpAddress/hostname, Credentials for API communications.
- Application will send any duplicate/repeat failure alert notification for every 6 hours.
- Metrics can be used to monitor Chassis components and can generate alerts based on the threshold values.
- App can’t control monitoring pause/resume actions based on above alerts
- Metrics can be used to monitor Chassis components and can generate alerts based on the threshold values.
- Component level thresholds can be configured on each resource level.
- No support of showing activity log and applied time.
- Latest snapshot metric support from Gateway 14.0.0.
- App is not compatible with Cluster Gateway.
- The device name preference parameter in the target device will affect the “DeviceName” parameter from api response which we are using as ResourceName for Blade Server and IOModules.

Troubleshooting FAQs
- Please make sure all the prerequisites mentioned are met
- When HPE Primera integration fails to Discover / Monitor, please do below troubleshooting steps
- Check if any alerts generated on Chassis or on the gateway or any error logs in vprobe.
- To rule out API accessibility or specific failures like end device connectivity or authentication, try to check the reachability of end device from gateway using the following commands.
- Ping with IP Address provided in configuration from gateway ping
- Telnet using telnet
. - ssh to the end device from gateway ssh
@ - If still need assistance, please reach out to Support Team to check API / SSH accessibility using SDK App Debug Command Center (depends on gateway version 18.1.0 and app support) or Discovery and Monitoring Api Responses.
- If there is no connectivity or authentication issues, please refer to SDK App Debugging process and reach out to Support Team for further assistance.