ServiceNow Overview

Describes the methods for setting up integrations for the ServiceNow resources.

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Introduction

ServiceNow is a software platform which supports IT Service Management (ITSM) and helps automate IT Business Management (ITBM).

The following methods are available for integration:

  • Standard method from OpsRamp - Configuration is done manually.
  • ServiceNow Store - Configuration is customizable per your requirements.

Types of integrations

ServiceNow integration with OpsRamp is a bi-directional integration. OpsRamp provides the following two types of integration with ServiceNow:

  • Incident Integration
    Lets you integrate to view OpsRamp Incident in ServiceNow and vice versa. For details about ServiceNow Incident Management integration with OpsRamp, click here.
  • CMDB Integration
    Lets you integrate OpsRamp Resources (Devices) with third-party Configuration Item (CI) entities. For details about ServiceNow CMDB integration with OpsRamp, click here.