ServiceNow OverviewDescribes the methods for setting up integrations for the ServiceNow resources.Leave FeedbackIntroductionServiceNow is a software platform which supports IT Service Management (ITSM) and helps automate IT Business Management (ITBM).The following methods are available for integration:Standard method from OpsRamp - Configuration is done manually.ServiceNow Store - Configuration is customizable per your requirements.NoteIf you are using ServiceNow London (or higher) version, the ServiceNow Store method is recommended. For lower versions, the Standard method is recommended.Types of integrationsServiceNow integration with OpsRamp is a bi-directional integration. OpsRamp provides the following two types of integration with ServiceNow:Incident IntegrationLets you integrate to view OpsRamp Incident in ServiceNow and vice versa. For details about ServiceNow Incident Management integration with OpsRamp, click here.CMDB IntegrationLets you integrate OpsRamp Resources (Devices) with third-party Configuration Item (CI) entities. For details about ServiceNow CMDB integration with OpsRamp, click here.ImportantThe document describes how to complete ServiceNow Integration that includes inbound and outbound configuration. You can also configure only for inbound or outbound, separately.