Documentation is now available for the Fall 2020 Update release!

Azure Customer Insights

Leave Feedback

Introduction

With Dynamics 365 Customer Insights, build a deep understanding of customers by connecting customer data from various transactional, behavioral, and observational sources to create a 360-degree customer view. Use these insights to drive customer-centric experiences and processes.

Setup

To set up the OpsRamp Azure integration and discover the Azure service, go to Azure Integration Discovery Profile and select Customer Insights.

Metrics

OpsRamp MetricMetric Display NameUnitAggregation TypeDescription
azure.dci.api.callsCustomer Insights API CallsCountTotalCustomer Insights API Calls
azure.dci.mapping.import.operation.successful.linesMapping Import Operation Successful LinesCountTotalMapping Import Operation Successful Lines
azure.dci.mapping.import.operation.failed.linesMapping Import Operation Failed LinesCountTotalMapping Import Operation Failed Lines
azure.dci.mapping.import.operation.total.linesMapping Import Operation Total LinesCountTotalMapping Import Operation Total Lines
azure.dci.mapping.import.operation.runtime.in.secondsMapping Import Operation Runtime In SecondsSecondsTotalMapping Import Operation Runtime In Seconds
azure.dci.outbound.profile.export.succeededOutbound Profile Export SucceededCountTotalOutbound Profile Export Succeeded
azure.dci.outbound.profile.export.failedOutbound Profile Export FailedCountTotalOutbound Profile Export Failed
azure.dci.outbound.profile.export.durationOutbound Profile Export DurationSecondsTotalOutbound Profile Export Duration
azure.dci.outbound.kpi.export.succeededOutbound Kpi Export SucceededCountTotalOutbound Kpi Export Succeeded
azure.dci.outbound.kpi.export.failedOutbound Kpi Export FailedCountTotalOutbound Kpi Export Failed
azure.dci.outbound.kpi.export.durationOutbound Kpi Export DurationSecondsTotalOutbound Kpi Export Duration
azure.dci.outbound.kpi.export.startedOutbound Kpi Export StartedSecondsTotalOutbound Kpi Export Started
azure.dci.outbound.kpi.record.countOutbound Kpi Record CountSecondsTotalOutbound Kpi Record Count
azure.dci.outbound.profile.export.countOutbound Profile Export CountSecondsTotalOutbound Profile Export Count
azure.dci.outbound.initial.profile.export.failedOutbound Initial Profile Export FailedSecondsTotalOutbound Initial Profile Export Failed
azure.dci.outbound.initial.profile.export.succeededOutbound Initial Profile Export SucceededSecondsTotalOutbound Initial Profile Export Succeeded
azure.dci.outbound.initial.kpi.export.failedOutbound Initial Kpi Export FailedSecondsTotalOutbound Initial Kpi Export Failed
azure.dci.outbound.initial.kpi.export.succeededOutbound Initial Kpi Export SucceededSecondsTotalOutbound Initial Kpi Export Succeeded
azure.dci.outbound.initial.profile.export.duration.insecondsOutbound Initial Profile Export Duration In SecondsSecondsTotalOutbound Initial Profile Export Duration In Seconds
azure.adla.job.for.standard.kpi.failedAdla Job For Standard Kpi Failed In SecondsSecondsTotalAdla Job For Standard Kpi Failed In Seconds
azure.adla.job.for.standard.kpi.time.outAdla Job For Standard Kpi TimeOut In SecondsSecondsTotalAdla Job For Standard Kpi TimeOut In Seconds
azure.adla.job.for.standard.kpi.completedAdla Job For Standard Kpi Completed In SecondsSecondsTotalAdla Job For Standard Kpi Completed In Seconds
azure.import.asa.values.failedImport ASA Values Failed CountCountTotalImport ASA Values Failed Count
azure.import.asa.values.succeededImport ASA Values Succeeded CountCountTotalImport ASA Values Succeeded Count
azure.dci.profiles.countProfile Instance CountCountTotalProfile Instance Count
azure.dci.interactions.per.month.countInteractions per Month CountCountTotalInteractions per Month Count
azure.dci.kpis.countKPI CountCountTotalKPI Count
azure.dci.segments.countSegment CountCountTotalSegment Count
azure.dci.predictive.match.policies.countPredictive Match CountCountTotalPredictive Match Count
azure.dci.predictions.countPrediction CountCountTotalPrediction Count

Event support

  • Supported
  • Configurable in OpsRamp Azure Integration Discovery Profile.

External reference