This page lists the metrics collected by the Poly Trio integration and describes the default monitoring configuration applied when the integration is installed.You can use this information to understand what is monitored out-of-the-box and how to customize thresholds, templates, and alert behaviour for your environment.
Supported Metrics
The metrics collected by the Poly Trio integration are grouped into logical categories based on the monitored component type. Each category is represented as a tabbed table that displays the native type, metric names, display labels, units, supported versions, and descriptions.
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly Trio | polycom_trio_Packets_Lost | Polycom Trio Call Data Packets Lost | count | 1.0.0 | Provides packets lost information while transmission | |
| polycom_trio_RxMOSCQ | Polycom Trio Remote Conversational MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from remote conversational quality tests | ||
| polycom_trio_RxMOSLQ | Polycom Trio Remote Listening MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from remote listening quality tests | ||
| polycom_trio_TxMOSCQ | Polycom Trio Local Conversational MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from local conversational quality tests | ||
| polycom_trio_TxMOSLQ | Polycom Trio Local Listening MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from local listening quality tests | ||
| polycom_trio_Calendar_Connection_Status | Polycom Trio Calendar Connection Status | NA | 1.0.0 | Provides calendar service connection status. Possible outcomes are - 0 - "Unregistered", 1 - "Registered" | ||
| polycom_trio_AppState | Polycom Trio AppState | NA | 1.0.0 | provides polycom device state info. Possible outcomes are 0 - "Unknown", 1 - "AppStateMenu", 2 - "AppStateCall" |
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly Trio | polycom_trio_Jitter | Polycom Trio Jitter Delay Time | ms | 1.0.0 | Variation in time delay between when a signal is transmitted and when it's received over a network connection | |
| polycom_trio_Latency | Polycom Trio Call Latency | ms | 1.0.0 | The time it takes for some data to get to its destination across the network | ||
| polycom_trio_Max_Jitter | Polycom Trio Max Jitter Delay Time | ms | 1.0.0 | Maximum Variation in time delay between when a signal is transmitted and when it's received over a network connection |
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly Trio | polycom_trio_Current_CPU_Usage | Polycom Trio Current CPU Utilization | % | 1.0.0 | The actual CPU Utilization at specific point of time | |
| polycom_trio_Average_CPU_Usage | Polycom Trio Average CPU Utilization | % | 1.0.0 | provides device average CPU usage | ||
| polycom_trio_Free_Memory | Polycom Trio Free Memory in Mbytes | MB | 1.0.0 | Provides device free memory details | ||
| polycom_trio_Memory_Utilization | Polycom Trio Memory Utilization | % | 1.0.0 | Provides device memory usage details | ||
| polycom_trio_Used_Memory | Polycom Trio Memory Used in Mbytes | MB | 1.0.0 | Provides the amount of memory used |
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly Trio | polycom_trio_APIStats | POLYCOM TRIO API Statistics | NA | 3.0.0 | Provides the number of API calls made within the frequency and resources |
Default Monitoring Configurations
Poly-Trio provides default monitoring components that include:
- Global Device Management Policies
- Global Templates
- Global Monitors
These configurations are applied automatically upon installation. Customize them for your environment by cloning the global versions and modifying thresholds or alerting behaviour.
It is recommended to apply this customization prior to installing the application to prevent unnecessary alerts and reduce noise.
Default Global Device Management Policies
Find the Device Management Policy for each Native Type at Setup > Resources > Device Management Policies. Search with suggested names in global scope:
{appName nativeType - version}Ex: poly-trio Poly Trio - 1 (i.e, appName = poly-trio, nativeType = Poly Trio, version = 1)
Default Global Templates
Find the Global Templates for each Native Type at Setup > Monitoring > Templates. Search with suggested names in global scope. Each template adheres to the following naming convention:
{appName nativeType 'Template' - version}Ex: poly-trio Poly Trio Template - 1 (i.e, appName = poly-trio, nativeType = Poly Trio, version = 1)
Default Global Monitors
Find the Global Monitors for each Native Type at Setup > Monitoring > Monitors. Search with suggested names in global scope. Each Monitors adheres to the following naming convention:
{monitorKey appName nativeType - version}Ex: Poly Trio Monitor poly-trio Poly Trio 1 (i.e, monitorKey = Poly Trio Monitor, appName = poly-trio nativeType = Poly Trio, version = 1)